Home Inn (Hangzhou West Lake Hubin Wulin Road Center) Reviews
Home Inn (Hangzhou West Lake Hubin Wulin Road Center)
No.539-6 Fengqi Road, Gongshu District, Hangzhou, Zhejiang, ChinaView Hotel Details
Check available rooms for your travel dates
We Price Match
1 night
Home Inn (Hangzhou West Lake Hubin Wulin Road Center) Guest Reviews
4.4/5
3352 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
Filter by:
Sort by:
All reviews(3352)
Positive reviews(3247)
Reviews with photos/video(830)
Near shopping area(377)
Convenient for shopping(291)
Easy to get around(206)
Delicious breakfast(188)
Friendly front desk staff(143)
Convenient parking(128)
Delicious buffet(15)
Negative reviews(102)
Au Yong CY
Business Double Room
Stayed in Nov 2024
Couples
2 review
3.7/5
Posted on Dec 31, 2024
1. Location - very good location with walking distance to West Lake. Not an issue to other place as Didi is relatively cheap
2. Service - during check-in, the staff never inform us what is the room number, which floor and what time checkout. We have to voluntarily ask the staff for the information.
3. The room - booked room with window. However the disappointment here is too great. The window opens up to a fake space with fake decoration. Also, it is directly facing to another room opposite as well. You are better off booking the room without window.
The room itself also gets relatively hot during midnight despite heater not on and it's on winter season. It gets so hot and stuffy that we both hardly get any sleep. Eventhou they provided us a standing fan, the fan was old and super noisy that you cant sleep as well.
Response from Property: Dear guest: Hello! It's a pity that I didn't get your five-point praise! Due to the limited hotel property and different layouts, the rooms are slightly different. There are also window rooms to choose from. Please consult the front desk before your next stay to help you reserve the room type you like. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always greet every guest with better service and look forward to your next visit! I wish you a happy life! Hotel General Manager~
Lee Wei Lun
Business Double Room
Stayed in Nov 2024
Solo travelers
66 review
5.0/5
Outstanding
Posted on Dec 8, 2024
Everything u need in a hotel. Very close to wulin night market and street food. Walking distance to west lake.
Response from Property: 尊敬的賓客:您好!非常感謝您在百忙之中抽出空來給予酒店五分點評,如家酒店杭州西湖湖濱武林路中心店作為首旅中的親民品牌,受到眾多旅客和商業人士的青睞,感謝您的支持和鼓勵,我們才得以更好的發展,您的支持和鼓勵也使我們酒店員工更加積極團結向上,如家酒店杭州西湖湖濱武林路中心店全體人員祝您生活愉快!酒店總經理~kayla
Ylllllllllllll
Business Double Room
Stayed in Oct 2024
Couples
6 review
5.0/5
Outstanding
Posted on Nov 22, 2024
so far so good, and very easy to check in as well, there’s a wulin night market at downstairs of the street, and a lot of restaurants
Response from Property: 尊敬的賓客:您好!非常感謝您在百忙之中抽出空來給予酒店五分點評,如家酒店杭州西湖湖濱武林路中心店作為首旅中的親民品牌,受到眾多旅客和商業人士的青睞,感謝您的支持和鼓勵,我們才得以更好的發展,您的支持和鼓勵也使我們酒店員工更加積極團結向上,如家酒店杭州西湖湖濱武林路中心店全體人員祝您生活愉快!酒店總經理~kayla
Jonathan Gregory
Business Double Room
Stayed in Nov 2024
Solo travelers
14 review
4.2/5
Very Good
Posted on Dec 14, 2024
A good hotel, and not very expensive compared to other hotels nearby. The one thing that I didn't like was that the window could not close all the way. This means that cold air and noise could come in. In the summer, I think it would be worse, though, since it looks over the trash area from many late-night restaurants. Because it was cold when I was there, it was no problem, but in the summer it probably smells really bad.
Response from Property: 尊敬的賓客:很高興您在酒店度過了一個美好的假期,您的點評是對我們服務最佳的肯定與鼓舞。我們還有很多優惠活動,請您繼續關注我們,歡迎您再次光臨! 酒店總經理
Dr Paul
Business Double Room
Stayed in Jan 2025
Business travelers
25 review
5.0/5
Outstanding
Posted on Mar 6, 2025
I have stayed at that hotel about 20 times. Good location and good service
Response from Property: 尊敬的賓客:您好!非常感謝酒店能得到您的認可與肯定,讓您滿意是我們服務的宗旨。感謝您對酒店地理位置的讚美,親切的服務是我們與您真誠的交流,希望能為您旅途帶來愉快。酒店處於杭州市中心,臨近湖濱步行街,距離西湖步行5分鐘,周邊配套設施一應俱全,不論是您商務出行還是休閑旅遊最佳選擇,再次感謝您的信任與支持,期待您的下次光臨,如家酒店杭州西湖湖濱武林路中心店全體員工祝您生活愉快!
Thum Jia Ye
Business Double Room
Stayed in Apr 2024
Couples
4 review
4.5/5
Great
Posted on May 25, 2024
Location is super strategic. Next to Wulin night market, lots of food and very short walking distance to West lake shao nian gong entrance. Laundry room facilities (washer and
Dryer) is perfect, detergent and laundry bag is FOC. However air-conditioning in room pick up very slow.
Response from Property: Dear guest, we are very sad to see your comments and we are unable to give you a satisfactory stay experience. This is our biggest regret. Your sincere evaluation is a spur to the continuous improvement of the hotel. We look forward to your visit again. We will definitely give you a better and more satisfactory stay experience, let you feel our sincerity, and let you see that we are constantly working hard to improve. We will always greet every guest with better service. Finally, I wish you a happy life. Thank you for your sincere evaluation. I sincerely hope that you can stay again to feel our progress. Hotel General Manager ~Kayla
Guest User
Guestroom (2 Beds)
Stayed in Sep 2024
Travel with friends
1 review
4.5/5
Great
Posted on Nov 19, 2024
great location in vibrant area. looks a little old with only one lift in the building but it was ok since it wasn't very crowded. service and staff attitude very good. room was big for the price, great system for food deliveries. only downside was that it wasn't mentioned on the site whether there were windows - photos show that the room seemed to have a window, however we realised it was a fake window when we were staying there.
Response from Property: 尊敬的賓客:您好!如家酒店杭州西湖湖濱武林路中心店位於地鐵2號線鳳起路F站出口步行500米即到,酒店步行5分鐘即到美麗的西子湖畔,酒店緊臨西湖景點有:西湖音樂噴泉、六公園、湖濱景區、斷橋、白堤等:近龍翔服飾城、銀泰及著名的湖濱國際名品街、湖濱銀泰購物中心;酒店周邊餐飲娛樂場所有外婆家、綠茶、新白鹿餐廳、川味觀餐廳,新花中城等近在咫尺。是您旅遊的最佳選擇。期待您的下次光臨!酒店總經理~kayla
Oyudari
Guestroom (2 Beds)
Stayed in Sep 2024
Family
3 review
4.2/5
Very Good
Posted on Oct 15, 2024
Was good the hotel room was quite big and comfortable and breakfast was not that bad. I enjoyed it until i saw the cockroach on my desk while having breakfast 🥲. About location and customer service they were all good.
Response from Property: 尊敬的賓客:您好!最好的旅行,就是在如家,發現一種久違的感動。而在千萬人之中,沒有早一步,也沒有遲一步,如家慶幸遇見你,有錯過才會有新的遇見;緣分就是,不早不晚,恰恰剛好。因為專業,所以卓越,如家也在不斷成長,希望可以給客官提供更加完美的服務。讓您不僅僅有一個甜蜜的睡眠,午後茶香書海的悠閑,還有如家帶給您的一份小驚喜,一份小感動,給時光一份淺淺的回眸;給心靈尋一份安暖。祝您生活愉快!酒店總經理~kayla
Guest User
Family Room
Stayed in Feb 2024
Family
2 review
4.0/5
Very Good
Posted on Mar 26, 2024
It is near to alot of eating and massage places. Can try the restaurant next to the hotel. Walking distance to train station but not very near. Room is not very small.
Response from Property: Hello dear guests! Thank you very much for your stay and detailed review. It is the constant concern and supervision of our customers like you that enable us to continuously discover problems in our work, make corrections and make continuous progress. From your review, we are sorry to see that your stay did not meet your expectations, and we apologize for the inconvenience caused to you. The hotel management attaches great importance to it and has made careful investigations and timely rectifications. Your tolerance and understanding are encouragement and support for our work! Sincerely look forward to your visit again! Hotel General Manager~Kayla
Guest User
Family Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 20, 2024
The service was good. Room was clean. Very suitable for a short trip.
Response from Property: 尊敬的賓客:您好!看到您對我們的認可,激動之情已溢於言表,高山流水,知音難覓。我們把最好最實在的東西用在您的使用感受上,温馨而無壓,實在缺不浮華,您滿意的感受就是我們的肯定,我們會繼續努力噠,再次歡迎您的下次光臨!酒店總經理
Guest User
Guestroom (2 Beds)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 20, 2025
It's a good place to stay. Surrounded with good foods and good shopping area
Response from Property: 尊敬的賓客:您好!短短的一句話,温暖了我們的心窩。我們要的並不多,一個簡單的微笑,一個肯定的眼神,一句鼓勵的話語,為能承擔起您的讚譽,我們一定不忘初心,砥礪前行。如家酒店杭州西湖湖濱武林路中心店期待與您的再次光臨。
Anthea Shifra
Business Double Room
Stayed in Mar 2024
Travel with friends
11 review
5.0/5
Outstanding
Posted on Apr 14, 2024
SUPERRR STRATEGIC PLACE, CLEAAAAN HOTEL, Worth the pricee 🫶🏻🫶🏻
Response from Property: Dear guests: Hello! Thank you very much for your support of our hotel. We always believe that good reputation must be recommended by the most sincere satisfaction of guests. At the same time, we are also honored to provide you with the best service. We welcome you to choose our hotel again whether for business trip or travel! Sincerely look forward to your visit again! General Manager Kayla
Kai
Superior 2-bed Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Just a good budget hotel with good location and customer service.
Response from Property: 尊敬的賓客:您好!最好的旅行,就是在如家,發現一種久違的感動。而在千萬人之中,沒有早一步,也沒有遲一步,如家慶幸遇見你,有錯過才會有新的遇見;緣分就是,不早不晚,恰恰剛好。因為專業,所以卓越,如家也在不斷成長,希望可以給客官提供更加完美的服務。讓您不僅僅有一個甜蜜的睡眠,午後茶香書海的悠閑,還有如家帶給您的一份小驚喜,一份小感動,給時光一份淺淺的回眸;給心靈尋一份安暖。祝您生活愉快!酒店總經理~kayla
Guest User
Business Double Room
Stayed in May 2024
Solo travelers
116 review
4.0/5
Very Good
Posted on Jun 4, 2024
Great location nearby lake and big shopping mall, clean and cozy. Cheap breakfast
Response from Property: 尊敬的賓客:您好!感謝您的好評哦!每個城市總會有讓人惦念的理由,每個季節都有我們難捨的景色,每個酒店都有他們甜美而有温馨的回憶,希望小如會是您回憶裏最温馨最獨特的那個 !常回如家酒店杭州西湖湖濱武林路中心店看看哦,祝:安好! 酒店總經理~Kayla
Guest User
Business Double Room
Stayed in Feb 2024
Couples
2 review
3.2/5
Posted on Mar 29, 2024
The staff is joyful and friendly. But the room has an aged appearance and emits a smoke odor. Also the water is very small when I take shower.
Response from Property: 尊敬的賓客:您好!非常遺憾沒有為您提供滿分的入住體驗,從您的評價我們得知我們仍有許多方面需要不斷提高,真心的期待下次讓您感受到不一樣的變化,我們會繼續努力,真誠的期待下次有機會為您提供物有所值的服務環境,我們在如家商旅杭州西湖湖濱步行街店恭候您再次光臨,祝您心想事成,萬事如意!酒店總經理:~Kayla