Home selection Hotel(Hangzhou West Lake Pedestrian Street Hubin Yintai Store) Reviews
Home selection Hotel(Hangzhou West Lake Pedestrian Street Hubin Yintai Store)
No.174 Jiefang Road, Shangcheng District, Hangzhou, Zhejiang, ChinaView Hotel Details
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Home selection Hotel(Hangzhou West Lake Pedestrian Street Hubin Yintai Store) Guest Reviews
4.6/5
Very Good
1191 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1191)
Positive reviews(1141)
Reviews with photos/video(124)
Classy environment(86)
Friendly front desk staff(84)
Many amenities(55)
Convenient for shopping(47)
Average sound insulation(42)
Close to metro(25)
Delicious breakfast(22)
Convenient public transportation(15)
Negative reviews(50)
Guest User
Business Double Room A
Stayed in Oct 2024
Business travelers
1 review
2.7/5
Posted on Nov 30, 2024
The receptionist is know about nothing. The breakfast is poor, the food is not heat. The heater in bathroom is not stable, u could get sudden cold and heat when taking your bath.
Response from Property: Thank you for your stay. We apologize for the lack of knowledge at the front desk, the poor quality of breakfast, and the unstable heating equipment in the bathroom, and we will take these issues seriously and make improvements. We look forward to seeing you again.
Potpiew
Business Double Room A
Stayed in Mar 2024
Family
16 review
4.5/5
Great
Posted on Apr 23, 2024
Hotel’s not far from xihu(west lake), staffs very good services, even not big much for room but it’s enough for 2 people stay. Good location for take bus to travel.
Response from Property: Dear~! Xiaoru is so happy right now. I am so happy to receive such high praise from you. I will be in a good mood all day. You must come to my home as a guest next time. I will work harder and more seriously to give you a better accommodation experience. I wish you a happy life and happiness every day~ Muah, General Manager of the Hotel
Guest User
Family Room
Stayed in Jul 2024
Travel with friends
3 review
4.7/5
Amazing
Posted on Sep 13, 2024
The location is okay. Bus stop is right infront of hoteland there is a cafe beside.
Response from Property: Thank you for your feedback. Were glad to hear that our hotels location suited your needs, with the convenience of the bus stop and a nearby café. We strive to make your stay as comfortable as possible.
Isabelnps
Double Room
Stayed in May 2024
Travel with friends
2 review
4.5/5
Great
Posted on Jul 15, 2024
The hotel is clean, staff is friendly and helpful.
And its location is about 20 mins walk away from the lake.
Response from Property: 您讚譽的語言,令小如讀上一千遍也不厭倦,美好的感動,任其它也無可相比!漫漫路長,我們一定不負您厚愛,不會一丁點兒的懈怠。善良的親,送給您我的祝福:在這個風清雲淺的日子快樂無憂,幸福無邊。
Yurong.
2-bed Room
Stayed in Jan 2024
Travel with friends
8 review
5.0/5
Outstanding
Posted on Feb 17, 2024
goodgoodgood
Response from Property: 非常感謝您對小如的支持和各方面的認可,我們所做的一切都衹為每一位賓客帶來不一樣的體驗,看到您的滿意和肯定,我們真的是非常的感動,我 們會繼續努力時刻準備着您隨時回來。祝順安!
Guest User
Business Double Room A
Stayed in Feb 2025
Business travelers
24 review
5.0/5
Outstanding
Posted on Mar 6, 2025
The transportation is very convenient. It is right by the West Lake. It is very convenient for night tours and morning tours without delaying other trips. The breakfast is also very rich.
Original TextTranslated by Google
6/9
Response from Property: Thank you for your good review! We are very happy that you have a comfortable stay. When we chose the location of our hotel, we thought about being close to West Lake, hoping to bring convenience to guests like you to enjoy the scenery. We look forward to seeing you again next time!
Guest User
Business Queen Room
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 4, 2025
The location is very good, and it is very convenient to the West Lake Scenic Area, Hefang Street, etc. The room is clean and hygienic, and the cleaning is timely. Because the itinerary changed, I delayed the check-out by two hours. I contacted the front desk brother, who was very enthusiastic and handled it for free. I was very satisfied with the travel and accommodation.
Original TextTranslated by Google
Response from Property: We are so happy to add beauty to your journey! The superior location, clean rooms and warm service are all the results of our efforts. We are very happy to meet your needs! We look forward to meeting you again and will definitely bring you a more intimate experience!
Guest User
Business Double Room A
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 15, 2025
The room is clean, the soundproofing is acceptable, and the service is very friendly
Original TextTranslated by Google
Response from Property: We are glad that you were satisfied with the room hygiene, sound insulation and service attitude during your stay! Our team is always committed to providing a warm and comfortable living environment for every guest. Your recognition is the greatest encouragement to us. We look forward to meeting you again, and we will definitely live up to your expectations!
Guest User
Double Room
Stayed in Nov 2024
Travel with friends
28 review
5.0/5
Outstanding
Posted on Jan 7, 2025
The room is clean and tidy, the service attitude is good,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,
Original TextTranslated by Google
Response from Property: 親愛的家人,您好~感謝您抽出寶貴的時間為我們點贊,您的點評如陽光雨露般滋潤了我們的心田,我代表酒店對您最真摯的祝福,在未來的悠悠歲月裏,期待着一直有您的陪伴,您對我們的讚賞我們一定會牢牢記在心裏,成為更加努力的動力,不斷給親帶來驚喜,歡迎親的再次光臨,祝您生活愉快!
Guest User
2-bed Room
Stayed in Aug 2024
Family
3 review
5.0/5
Outstanding
Posted on Sep 19, 2024
Facilities: Selected quality
Hygiene: Clean and sanitary. The cleaning lady is warm and attentive
Environment: From the music in the lobby to the warmth of the guest rooms, elegance is reflected everywhere
Service: The beautiful girls and handsome guys at the front desk are responsive and patient
Bringing mom and kids to Hangzhou for a trip, staying here is like being at home
Recommended
Original TextTranslated by Google
Response from Property: There are too many encounters in life. Passing by is an encounter, and being engraved in the heart is an encounter. However, touching moments always happen inadvertently. It is because of too many expectations that I feel so happy about your arrival, just like the long-awaited response, finally waiting for you~ If you like it, you must come often! Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your good comments. Thank you again for your affirmation of the hotel, looking forward to visiting again, and wish you a pleasant journey!
Guest User
Double Room
Stayed in Aug 2024
Family
2 review
5.0/5
Outstanding
Posted on Sep 8, 2024
The hotel is in a great location. Although the room is small, the transportation is convenient and it is close to Yintai. I will book this hotel next time I come to Hangzhou!
Original TextTranslated by Google
Response from Property: Dear, Xiaoru is very grateful that you have always trusted Xiaoru. Xiaoru will never let you down. Xiaoru will work hard to become stronger and do better!
Guest User
Double Room
Stayed in Jan 2025
Family
5 review
4.0/5
Very Good
Posted on Feb 10, 2025
Very satisfied. The room I stayed in, 501, has a compact layout, complete facilities, comfortable indoor temperature, and friendly service... In short, I am very satisfied with this room in all aspects.
Original TextTranslated by Google
Response from Property: 感謝您的滿意評價,我們會繼續保持優質服務與舒適環境,期待再次為您服務。
Guest User
Business Double Room A
Stayed in Dec 2024
Family
2 review
2.0/5
Posted on Feb 3, 2025
The room is very small, the windows are covered with dust, the air conditioner is very noisy, and the sound insulation is very poor, as if someone is talking in your ear...
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry that we did not make your stay comfortable this time. We have arranged for professionals to handle it. They will carefully clean the windows, overhaul the air conditioner, and solve the sound insulation problem. We will strengthen inspections in the future and never let such a situation happen again. We look forward to your next stay and feel our changes!
Guest User
Family Room
Stayed in Dec 2024
Family
1 review
3.7/5
Posted on Feb 5, 2025
The staff has a good service attitude and the hotel is close to the West Lake Scenic Area. The downside is that the room is not soundproofed. I could hear people chatting in the next room and walking in the corridor all night.
Original TextTranslated by Google
Response from Property: Thank you very much for choosing our hotel and leaving valuable feedback. We are very happy to know that you are satisfied with the service attitude of the staff and the location of the hotel. However, we are very sorry that the poor sound insulation in the room has caused you trouble. We have recorded this issue and will arrange professionals to evaluate and develop a solution in the future. We hope to provide you with a quieter and more comfortable accommodation environment in the future. We look forward to your visit again.
Guest User
2-bed Room
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 19, 2024
Clean and hygienic, well-equipped, good front desk service attitude, high cost performance and worth staying
Original TextTranslated by Google
Response from Property: 感謝您對我們酒店及員工的讚美與認可,很高興此次入住給您帶來愉快的入住體驗。如家精選酒店以簡約的風格、温馨體貼的服務向客人展示人文精品酒店的獨特魅力。您的認可是我們努力的動力,期待您的再次光臨,祝您和您的家人身體健康,萬事如意,天天開心