Kanhong Road 905-1 No, Xiaoshan District, Hangzhou, Zhejiang, ChinaSee Hotel Details
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1 night
Guest Reviews
9.4/10
Outstanding
636 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.3
Service9.5
Cleanliness9.3
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All reviews(636)
Positive reviews(623)
Reviews with photos/video(278)
Well designed(91)
Offers pick-up/drop-offs(84)
Friendly front desk staff(78)
Perfect for kids(73)
Close to airport(68)
Delicious breakfast(54)
Has facilities for children(28)
Delicious buffet(6)
Negative reviews(13)
joyceswy
Family Room With Slide
Stayed in Dec 2024
Family
4 review
8.5/10
Very Good
Posted on Jan 4, 2025
15 mins drive from airport. Perfect room for kids. Spacey enough. And there’s some facilitates for kids around.
Response from Property: 尊敬的賓客您好!小R看到客官簡單又深厚的好評好激動呀,而且還這麼認可我們的服務,更加促使我們為賓客帶去不一樣的超值滿意體驗,我們會用心服務好每一位家人,祝您生活愉快!
Chaoucheak
Family Room (Pets Allowed)
Stayed in Oct 2024
Family
13 review
10/10
Outstanding
Posted on Nov 11, 2024
Staffs are friendly and helpful.
This hotel provides free shuttle bus for pick up and to Airport. Very Good and Convenient for early flights.
Response from Property: Hello, distinguished guest! Thank you very much for liking our hotel. With your encouragement, we will do better and better. Welcome to your next visit!
TheDawg
Superior Smart Room (2 Beds)
Stayed in Mar 2025
Business traveler
293 review
10/10
Outstanding
Posted on Apr 19, 2025
Nice rooms large nearby airport. It’s a quiet hotel for share. 小杰 very helpful good organization.
Response from Property: 尊敬的賓客您好!看到您的滿意,小夥伴們都開心極了!衹要您住的舒適和安逸,我們付出再多也是值得的,和您在旅途之中相遇是我們的榮幸,讓我們再接再勵,在您再次光臨我們酒店的時候,讓您更有到家的感覺和驚喜,謝謝!
TOM
Swimming Pool Steam Room Twin
Stayed in Feb 2025
Family
6 review
2.0/10
Posted on Mar 29, 2025
one of the worst hotels I have ever been into. I traveled to many places in china But I can tell youfor sure this hotel is going to die very soon in hotels comparision. Dirty Dirty and Dirty.
Breakfast is a disater as they dindt even have tea to serve. Coffe machine was jamming because nobody had enough time to clean it.....
Dont go there
Response from Property: 尊敬的湯姆先生:你好我們衷心感謝您選擇我們的酒店並花時間分享您的反饋。我們深感抱歉,這次沒有達到您的期望。您提到的早餐衞生、早餐體驗、設備維護不足等問題都得到了高度重視,我們已立即與相關部門核實並整改。我們始終將清潔和設施維護作為我們服務的核心,這種疏忽是不可接受的。目前,我們加強了深度清潔程序,並全面優化了早餐服務(包括增加茶區和調整設備)。您的批評是我們改進的動力,我們正在對所有員工進行強化培訓,以防止類似問題再次發生。如果您希望我們進行修改,請聯繫,我們將為您安排獨家升級服務。我們真誠地希望有機會展示我們酒店應該提供的質量和服務熱情。我們再次對給您帶來的不便表示歉意,並祝您旅途安全愉快。真誠地R酒店管理團隊
Lee Min Ng
North European-Style Loft
Stayed in Feb 2025
Family
13 review
8.5/10
Very Good
Posted on Mar 26, 2025
Unique design, pretty refreshing. The toilet bowl is cool, full automation with self-heating seat etc. My kids are so impressed.
The water temperature for the shower is kinda unstable though and due to the design, without a full length door, it's pretty cold to me.
Due to the early flight, I wasn't able to try the breakfast though it looks like there'll be a wide variety when I view the restaurant from outside.
Response from Property: 尊敬的賓客:您好!非常感謝閣下的入住與分享,很抱歉給您帶來的不便體驗;希望您有機會嘗試我們其他風格的客房定能給予您不同的入住體驗!RS酒店期待您的再次光臨,祝您生活愉快!
Guest User
North European-Style Loft
Stayed in Jun 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Jul 17, 2024
The hotel is extremely beautiful and clean, with great stuff members. We were just sad that the pool was under renovations during our stay
Response from Property: Dear guests, hello! We are very happy to see your satisfaction! As long as you live comfortably and at ease, no matter how much we pay, it is worth it. It is our honor to meet you on your journey. Let us continue to work hard and make you feel more at home and surprised when you visit our hotel again. Thank you!
DanielJezak
North European-Style Romantic Room - Double Occupancy (Bathtub)
Stayed in Jan 2024
Solo traveler
12 review
10/10
Outstanding
Posted on Feb 17, 2024
Very nice hotel, close to the airport. Room design was also quite interesting and modern.
Response from Property: 尊敬的賓客:您好!謝謝閣下的滿分點評,您的支持與鼓勵,是我們前進的最大動力。RS酒店以不斷的為客人營造温馨舒適的居住環境而努力,以最高的性價比滿足不同賓客的要求。RS 期待您的再次光臨!
Yollandi
Wabi-Sabi Style Quadruple Room
Stayed in Nov 2023
Traveling with friends
39 review
8.0/10
Very Good
Posted on Dec 27, 2023
The hotel is conveniently located close to the airport. It has all the basic amenities. It's very clean and the service was great.
Response from Property: Dear guest: Hello! Thanks for your recognition and support of our hotel! We will work harder and continuously improve in the future, striving to provide better service to our customers. We look forward to your next visit! Best wishes for you!
Guest User
Family Room (Pets Allowed)
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 24, 2025
The hotel room is very design-conscious and clean. The breakfast is buffet style. The housekeeper Beibei also provides very good service. She upgraded us to a children's room and sent us mung bean soup in the evening. It's very considerate.
Original TextTranslated by Google
6/9
Response from Property: Dear guest, hello! We are deeply moved by your heartwarming comments. The years are peaceful and my heart is at peace. Only by experiencing it can you understand. We can continue the same accommodation environment and provide better services as always. If you like our RS department, remember to come back and see us often! I wish you happy every day! Haha!
stellasoong
Smart 2-bed Room
Stayed in Jun 2025
Family
19 review
9.0/10
Great
Posted on Jul 24, 2025
The Bear is very nice and the service is friendly. The design of the bathroom is not very reasonable, and the water can easily flow into the living room. A driver came to pick me up at the airport, which was a 15-minute drive and came at 1:00 a.m. I like the overall decoration style. It is troublesome to wash clothes and you have to go to the next building. Several hotels are in one building
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your feedback. We are very sorry for the problems you encountered during your stay. We will seriously reflect on it and implement improvement measures one by one. Please believe that we will continue to work hard to improve ourselves so that every guest can enjoy a better accommodation experience. Sincerely hope that you can choose our hotel again and give us the opportunity to provide you with quality service again.
Guest User
Smart Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 13, 2025
The hotel is very good. Every photo you take is very photogenic. The kids love it here. I have to say that the hotel is very considerate. They arranged a housekeeper, Miss Beibei, to upgrade our room type and give the kids a big snack package. The kids were very happy. Any problems were solved in time. When we came back late at night, they sent the mung bean soup cooked by the hotel to our room. It was really heartwarming when we returned to the room. The experience was very good.
Original TextTranslated by Google
6/9
Response from Property: Dear guests, hello! Xiao R is so excited to see the simple and profound praise from the guests, and the recognition of our service has further motivated us to bring guests a different and super-valued and satisfying experience. We will serve every family member with our heart and wish you a happy life!
Guest User
Family Room With Slide
Stayed in May 2025
Family
1 review
10/10
Outstanding
Posted on Jun 29, 2025
We booked a family room with a slide, and the kids loved it.
Thank you very much for the thoughtful care of the housekeeper Wu Beibei. She prepared toys and snacks for the kids as soon as we arrived at the hotel, and responded promptly during the stay.
The overall stay experience was good, but the only drawback was that the hotel had a baby banquet at night and did not accept guests for dinner. But a blessing in disguise, we had very delicious roast beef in the tree house outside.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very happy to see your satisfaction! As long as you live comfortably and at ease, no matter how much we pay, it is worth it. It is our honor to meet you on your journey. Let us continue to work hard and make you feel more at home and surprised when you visit our hotel again. Thank you!
PM411
North European-Style Room (2 Beds)
Stayed in May 2025
Family
2 review
10/10
Outstanding
Posted on Jun 29, 2025
The hotel is close to the airport, the cave room is very unique, the dinner in the restaurant is also good, and it is worth experiencing overall. Miss Beibei at the front desk is beautiful and the service is also first-class [strong] [strong] [strong]
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very happy to see your satisfaction! As long as you live comfortably and at ease, no matter how much we pay, it is worth it. It is our honor to meet you on your journey. Let us continue to work hard and make you feel more at home and surprised when you visit our hotel again. Thank you!
Guest User
Superior Smart Room (2 Beds)
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 30, 2025
Very warm, very comfortable, and cleaned very well. The customer service lady Wu Beibei was enthusiastic and professional. It felt like home away from home. I will look for her next time I come to a meeting!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Xiao R is so excited to see the simple and profound praise from the guests, and the recognition of our service has further motivated us to bring guests a different and super-valued and satisfying experience. We will serve every family member with our heart and wish you a happy life!
Guest User
Superior Smart Room (2 Beds)
Stayed in May 2025
Family
9 review
10/10
Outstanding
Posted on Jun 28, 2025
Very satisfied, the staff Beibei is very considerate and gave the children a souvenir. The decoration of each house is very unique, and the children like it very much. We also took pictures in the tree house, which is great.
Original TextTranslated by Google
Response from Property: Dear guests, hello! We are very happy to see your satisfaction! As long as you live comfortably and at ease, no matter how much we pay, it is worth it. It is our honor to meet you on your journey. Let us continue to work hard and make you feel more at home and surprised when you visit our hotel again. Thank you!