To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.6
Amenities3.5
Service3.5
Cleanliness3.6
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All reviews(83)
Positive reviews(10)
Reviews with photos/video(2)
Great location(4)
Negative reviews(1)
MeganR
Queen Room
Stayed in Jul 2024
Solo travelers
5 review
4.5/5
Great
Posted on Jul 4, 2024
Great location very close to the station and easy to get around. As anywhere in Germany female solo travelers should just be aware walking alone at night. Breakfast was good. Variety of choices
Guest User
Queen Room
Stayed in Aug 2023
Family
3 review
3.0/5
Posted on Aug 28, 2023
The room wasn't ready for 3 oclock. Very loud with cleaning, couldn' have a nap after 3pm. No shower gel. The lady in reception was very rude
Response from Property: Dear guest,Thank you very much for leaving a review.We regret that you were not satisfied with your stay. Your criticism will be forwarded internally as we aim for a great service for all. We sincerely apologize for the inconvenience and hope that you will give us the opportunity to better serve you in the future.With kind regardsYour Novum Hotel Alster Hamburg team
Elnara
Comfort Quadruple Room
Stayed in Jun 2023
Family
4 review
5.0/5
Outstanding
Posted on Jun 17, 2023
Good location within walking distance of City Hall. Everything is so clean and comfortable. I liked it very much. I recommend
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Guest User
Standard Single Room
Stayed in Oct 2023
Solo travelers
14 review
5.0/5
Outstanding
Posted on Nov 2, 2023
Very convenient and comfortable
Original TextTranslated by Google
Response from Property: Dear guest,Thank you for the great review. We hope to see you again soon.Best regards,Your team of Novum Hotel Alster Hamburg
LUDOGORIAN
Standard Double Room
Stayed in Jul 2023
Solo travelers
13 review
4.0/5
Very Good
Posted on Aug 7, 2023
During my stay the hotel was enough for me.
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Guest User
Standard Room
Stayed in Feb 2022
Family
27 review
3.0/5
Posted on Feb 13, 2022
It's clean, the quilt is very warm, but it's too small, and the bathroom is also small. During the epidemic, not only a vaccine passport, but also a 48-hour nucleic acid negative certificate is required. Overall, it's good.