Best Western Premier Sapphire Ha Long

Best Western Premier Sapphire Ha Long Reviews

Best Western Premier Sapphire Ha Long

dịch vụ cao cấp, Khu, Tòa nhà S2, Lô HH05, Bến Đoan, Hồng Gai, Thành phố, Ha Long, Quang Ninh Province, VietnamView Hotel Details
Best Western Premier Sapphire Ha Long
Best Western Premier Sapphire Ha LongBest Western Premier Sapphire Ha LongBest Western Premier Sapphire Ha Long
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Best Western Premier Sapphire Ha Long Guest Reviews

4.5/5
Great
77 review
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.7
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All reviews(77)
Positive reviews(74)
Reviews with photos/video(25)
Awesome stay(24)
Clean and tidy(17)
Awesome rooms(17)
Friendly staff(17)
Great location(9)
Convenient location(8)
Great swimming pool(7)
Large rooms(5)
Negative reviews(3)
드라이어
Superior Twin Room
Stayed in Nov 2024
Family
11 review
4.7/5
Amazing
Posted on Dec 27, 2024
It was nice. The staffs were friendly. And there are outdoor pool and indoor pool. It is cold these season but there is a warm pool inside so it is useful. There was a few restaurant near there. But you can find store if you go next building in residence. 친절하고 청결한 호텔이에요. 실내수영장도 있어서 추울 때도 이용 할 수 있어요. 실내수영장도 물 차갑지만 온수풀 자쿠지가 작게 있어서 노는덴 괜찮았어요. 옆 레지던스 가면 조그만한 슈퍼 있고, 좀 나가면 식당들 있어요
Dominick
Superior Twin Room
Stayed in Oct 2024
Travel with friends
42 review
4.0/5
Very Good
Posted on Nov 18, 2024
The room is large, the restaurant and the location are normal. There is no service at the hotel. They gave us the key to the room, we went to the 17th floor. The key didn't work, the girl at the reception said I don't know how to use the key. We went down and changed the key for us. It doesn't work again, the manager got up with us and doesn't work either. She replaced room on the 10th floor, I’m not agree. The manager came and moved us to the 18th floor (thanks so much, she’s very polite) We booked two nights in this hotel, and the next day when we came back from the marathon, our key doesn't work again, because because of the incompetent staff, we were checked in for one night😂😂
6/14
Bec Tryon
Superior King Room With Bay View
Stayed in Oct 2024
Couples
6 review
2.0/5
Posted on Nov 25, 2024
They cancelled us the morning that we were supposed to stay there. The excuses were unreasonable and their was no conact or emails from the hotel until the morning that we were supposed to stay there. This is unexcusable from this hotel or Best Western. Beware of booking this hotel. They can cancel you at last minute.
Jose Luis
Superior King Room
Stayed in Jul 2024
Couples
18 review
4.7/5
Amazing
Posted on Aug 22, 2024
Can’t go wrong with a 5 star hotel, services and amenities as expected. Large and comfortable rooms with great views. Close to many seafood restaurants.
Viet Hoang
Superior Triple Room With Bay View
Stayed in Jun 2024
Family
7 review
3.2/5
Posted on Jul 7, 2024
I have booked room for for 2 adults, 2 children (7 and 5 years old). My girl born 30dec 2018, the reception asking me that they called its 6 years old and taking 12usd service charge but not given any invoice. It was a horrible experience when we check out at 12pm after a long day.
Guest User
Superior Twin Room
Stayed in Jun 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jul 6, 2024
Perfect stay at the hotel. Perfect locaties, kind staff and perfect indoor and outdoor swimming pool.
Quế Linh
Superior King Room
Stayed in Aug 2023
Travel with friends
1 review
4.0/5
Very Good
Posted on Sep 10, 2023
Receptionist could have been more friendly
Guest User
Junior Suite Room With Bay View
Stayed in Sep 2023
Family
1 review
5.0/5
Outstanding
Posted on Oct 28, 2023
The hotel is placed on the opposite side to most amenities in Ha long bay. That said it’s a beautiful get away and excellent value for money. There are plenty of cafes and restaurants along the strip and the hotel provides good value food and drinks. The two pools are excellent for relaxing after a busy day site seeing. The hotel staff are great and will help with most things. Overall a fantastic short stay. If you come here make sure you have the grab app as it’s the cheapest and easiest way to get from one side of the bay to another. Last but no means least do pay extra for a bay view it’s well worth it!!!
Adventurer Only
Superior King Room With Bay View
Stayed in Dec 2022
Family
22 review
4.7/5
Amazing
Posted on Feb 2, 2023
A really well maintained hotel, very clean. Service is relatively good compared to other hotel in the country. Balcony view of the Bay is amazing and it is facing the sunset.
Response from Property: Dear Mr/Ms,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,
Guest User
Premier King Room With Bay View
Stayed in Apr 2022
Travel with friends
45 review
5.0/5
Outstanding
Posted on May 15, 2022
Everything was OK. Very clean, close to beach and the center of city. Breakfast was very fresh. Thanks for everything.
Response from Property: Dear Mr/Ms,Thank you so much for your lovely words! We really appreciate you taking your time to share with us your recent experience with Best Western Premier Sapphire Ha Long. We certainly look forward to welcoming you back soon. Warmest regards,
TRANG NGUYEN TA
Premier Twin Room With Bay View
Stayed in Dec 2024
Travel with friends
6 review
4.7/5
Amazing
Posted on Feb 2, 2025
Nice location Good amenities Kids club is spacious Kids love the swimming pool is very large
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6/7
台灣旅行九人座保母車團體
Premier Suite Room
Stayed in Nov 2024
Family
19 review
5.0/5
Outstanding
Posted on Jan 3, 2025
The hotel service is not very good, 5 star hotel  check in  no glass of water for guests to drink! The room is beautiful and clean but not enough hot water for a bath!
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Jingtingshandaiwang
Superior King Room
Stayed in Nov 2024
Business travelers
55 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Facilities: The hotel has complete facilities and rich configurations Hygiene: The lobby and bedrooms are kept clean and the cleaning service is diligent Environment: Convenient transportation around Service: The hotel service staff is professional and patient, good
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Guest User
Junior Suite Room With Bay View
Stayed in Sep 2024
Family
34 review
4.6/5
Great
Posted on Oct 5, 2024
I have stayed in this hotel before in Melbourne and the Grand Canyon in the United States. This is my third time staying in Halong Bay! The Bay View Suite provides a very comfortable stay for our family of three. The small balcony faces the blue sea. With a cup of coffee, we can watch the sunrise, sunset, and boats. It is so comfortable! The hotel breakfast is very rich. We enjoy the slow breakfast time every morning!
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6/9
Guest User
Superior Triple Room With Bay View
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 12, 2024
Although the room is not big, it is clean and has an unbeatable view of the bay. The front desk staff is of high quality and provides good service, especially a tall handsome man who speaks fluent English and has a great memory. After we checked in, he could clearly remember our room number when we went back to the hotel front desk to book breakfast after dinner. When my husband entered the hotel again and asked about breakfast, he told him that I had already booked it. The front desk recommended a restaurant that locals love to go to, and helped us book seats and taxis. This restaurant is great in both environment and taste, and we are very satisfied. The hotel service is very good, the service staff is very professional, and it is highly recommended.
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