Tomato Chow
February 27, 2025
The hotel service is very good, the rooms are clean and the food is of high quality. Drinks including red and white wine, sake and snacks are available in the lobby after 8 o'clock. All drinks and gels in the room are also free. There are also telescopes provided, so you can see the stars in the dark night sky, which is very considerate.
I stayed in three different hot spring hotels in Hakone. I checked into Gengensen Saryo on the second day. When I left, they would take me to nearby attractions in Hakone. The service was very good. When I checked into the third hotel in Hakone Yumoto, I found that I had left my ring at Gengensen Saryo. I immediately went to the reception to inform them. It turned out that they had already informed me via email in the afternoon, but I had not read the email. After confirming that the ring was in Gen, I planned to take a 45-minute drive back to the hotel to pick it up the next day, but they knew I was still in Hakone and sent someone to return the ring to me that night. I was very grateful and also felt very sorry. If I have the chance to visit Hakone again, I will definitely stay at Gengensen Saryo again.
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