Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities8.5
Service8.7
Cleanliness8.9
Filter by:
Sort by:
All reviews(217)
Positive reviews(207)
Reviews with photos/video(85)
Awesome stay(83)
Relaxing hot springs(62)
Tasty dinner(24)
Large rooms(22)
Great value for money(20)
Classy environment(14)
Inconvenient transportation(6)
Loved the view(5)
Negative reviews(10)
Guest User
Japanese Room With Sauna
Stayed in Jun 2025
Family
1 review
9.5/10
Amazing
Posted on Aug 3, 2025
Beautiful big rooms with a lovely onset. Got to enjoy all the amenities. Getting to the hotel from the station can be difficult but there are buses that run regularly
Guest User
Japanese Style Room 16 Tatami Mats
Stayed in Apr 2025
Solo traveler
10 review
9.0/10
Great
Posted on Jun 1, 2025
First, I was very happy to get such big Japanese-style room. It has 2 big rooms and much space. You can easily lie there if there are 8 of you.
Hotel is kind of tired, but staff keeps it in a good condition.
Dinner is a set menu, not kanseki. But it still was good. I was full and happy. Breakfast is a buffet.
A bit about how to reach the hotel. There are shuttels from Hakone-Yumoto. It should cost 200 yen. They bring you to Okada hotel. But it's not your hotel. Stuff will give you a map and you need like 3 min to reach the right hotel.
There are several onsens. Open and closed. All were good, warm. With good view on mountains.
You can take yukata at the reception. And you need to make bed by yourself, but it's only cover mattress but sheet. Nothing difficult.
6/10
Guest User
Japanese Room 3 Adult
Stayed in May 2025
Family
2 review
2.0/10
Posted on Jun 25, 2025
Hotel is very dated and up a steep hill. There is a shuttle bus to Hakone Yumoto station, you need to pay 200 yen per person and take it from another hotel about 10 mins walk away. The shuttle is not frequent so please check timetable. I would not return to this hotel if I ever go back to Hakone.
Tamang
Japanese Western Style Room
Stayed in Jan 2025
Family
1 review
8.0/10
Very Good
Posted on Feb 17, 2025
Its good for families and couples with private onsen
Guest User
Twin Room
Stayed in May 2025
Couple
23 review
8.0/10
Very Good
Posted on Jun 15, 2025
The best part about this hotel is the onsen. Multiple open-air pools are available with plenty of space for everyone. Everything else is average at best. Dinner was minimal, in fact we had to order more food. Massage chairs could hurt your back, rather than help with relaxation
Guest User
Twin Room
Stayed in Dec 2024
Couple
3 review
9.0/10
Great
Posted on Jan 5, 2025
Hotel is very clean, the on-site onsen is really nice, we like a lot. There is shuttle bus running between the hotel and train station, which we didn’t know until we arrived. Walking to the hotel with luggage is not a good option.
Guest User
Japanese Western Style Room
Stayed in Aug 2024
Couple
2 review
9.5/10
Amazing
Posted on Sep 3, 2024
A special thank you for this Hotel.
We originally booked two nights accommodations from September 1 to 3, and later we did booking another extra day for 31 of August. Because of the Typhoon We have to request cancellation for August if 31 first on 30th August, Hotel accepted our request, and than we still can't make it happen for the First of September due to the same reason and issue another requ youest of cancellation or modification through our travel agent,
Nicely this hotel accepted our request again, as a result
of agreed by hotel We checked in on September 2
SEHOON
Standard Twin Room
Stayed in Jan 2024
Couple
11 review
10/10
Outstanding
Posted on Mar 3, 2024
The Hakonenomori Okada provided us with an excellent and unforgettable service beyond our expectation! Wanna come back again!
Prerna
Japanese Style Room 6 Tatami Mats
Stayed in Mar 2024
Couple
9 review
6.0/10
Posted on Apr 11, 2024
Average stay .. price is nominal so if you can compromise with avg go ahead
Bar Rotem
Twin Room
Stayed in May 2025
Traveling with friends
8 review
9.0/10
Great
Posted on Jun 30, 2025
Thanks
AmoreHandBaked
High Floor Japanese-Style with Bath
Stayed in Jan 2024
Family
9 review
9.0/10
Great
Posted on Feb 22, 2024
Great place.
FELIPA
Twin Room
Stayed in Sep 2022
Traveling with friends
2 review
10/10
Outstanding
Posted on Jan 21, 2023
Amazing place full of nature
agnes
Twin Room
Stayed in Jun 2025
Family
9 review
10/10
Outstanding
Posted on Jul 5, 2025
The following is a summary of the stay experience at Hakone Mori Okada Hotel:
Transportation
• Location: The hotel is located at the innermost part of Hakone Yumoto Onsen Street, halfway up the mountain, far from Hakone Yumoto Station. It takes about 15 minutes to walk from the station to the hotel. There is an uphill road on the way, which will be more difficult to pull luggage.
• Transportation: You can take the A-line bus of the hotel circular shuttle bus in the Yumoto area, the fare is 200 yen/person, and only cash is accepted. The shuttle bus will stop at Hotel Okada. You need to take the elevator from the hotel lobby to the 8th floor, and then walk 2 minutes through the passage to reach Hakone Mori Okada Hotel.
Room Facilities
• Room Size: The room is large, and some rooms can accommodate two suitcases. Compared with hotels in downtown Tokyo, the space is more spacious.
• Room Facilities: The room is equipped with air conditioning, refrigerator, seating area, flat-screen TV, electric kettle and green tea. Slippers and yukata are also provided, but the bathroom is small.
• Room Hygiene: The room is clean and tidy overall, and the bedding is clean and comfortable.
Dining experience
• Breakfast: Breakfast is a buffet, mainly Japanese style, with more choices, but less hot food and rice and noodles.
• Dinner: Dinner is kaiseki cuisine, one set meal per person, a full table, with a sense of ceremony, rich variety, full and satisfying.
Hot spring experience
• Hot spring location: The hotel's hot spring is located on the 4th floor of the next-door Yuzhiquan Hotel. You need to walk to another building, but there is a special passage.
• Hot spring facilities: The hot spring has indoor and outdoor baths with warm water temperature. There are 4 pools outside the men's bath room. One of the bubble massage pools has a high air pressure and a good massage effect.
Other facilities and services
• Facilities: The hotel has a swimming pool, karaoke room, game corner, comic reading room, gym, massage chair and other facilities. Massage and spa services are also provided.
• Service: Employees use English and Japanese to provide services. Some employees are enthusiastic, but communication may not be smooth.
Overall evaluation
Hakone Mori Okada Hotel has a high cost-effectiveness, large and clean rooms, comfortable hot springs, and rich dining options, but the transportation is not very convenient and some facilities are relatively old.
Original TextTranslated by Google
lihui
Japanese Western Style Room
Stayed in May 2025
Family
19 review
8.5/10
Very Good
Posted on Jun 30, 2025
The hotel room is quite large, but it is on the mountain and there is a section of mountain road that you have to walk by yourself. It is not convenient to drag a suitcase. It is a bit far from Hakone Yumoto JR Station and it takes 20 minutes to walk, which is quite tiring.
Original TextTranslated by Google
Guest User
Japanese Western Style Room
Stayed in Apr 2025
Family
1 review
10/10
Outstanding
Posted on May 24, 2025
When I booked this room again, I hesitated again and again because I read other guests' comments and was hesitant because of the inconvenient transportation. In the end, I stayed in this hot spring hotel on the mountain in Hakone. I also contacted the hotel again and again before going, and the hotel responded to me very well, which is very good. Now I want to say that our trip was really smooth this time. It was the best hotel I stayed in during my trip to Japan. First of all, I was not affected by going up and down the mountain. We got a taxi smoothly throughout the whole journey. Remember to take their community shuttle bus, or just call a taxi. It is impossible to walk up, and your legs will be crippled. Other customers said that they might be refused. We didn't encounter this. The two people we met were both a bit older, very dedicated and very polite. When we left the next day, we asked the hotel to call a taxi for us. The first time, because it was early, when they called for us, they said that we should call before departure, and there would definitely be a car. As expected, we called five minutes before departure, and the taxi came up soon. There was nothing to say, the attitude was very good, (400 yen for reserved cars) and only 900 yen for unreserved cars. An old waiter in the hotel was very kind and amiable. Because this hotel is on the mountain, the scenery is really good. It was refreshing to see the scenery in the morning. Speaking of their dinner, we had a Japanese set meal. The male waiter in the restaurant was a young man. He specially took care of us and said that we had a pork hot pot like a root this time, which was very delicious. He said that if the rice was not enough, we could have unlimited refills. We jokingly asked him if the miso soup could be refilled unlimitedly? He smiled very hard and said that it could not be refilled! The expression is super cute, and their breakfast the next day is a buffet, with a lot of things. I remember their hot spring eggs, which I like very much, and their fried fish from the small field. They have special notes on where the fish comes from. The small udon noodles are also delicious. You must go to Hakone, and you must go to the hot spring hotel. The hot spring at night is also invincible. It is open-air and very comfortable. There are two beds in the room, one tatami mat, and two tatami mats are no problem. Their hotel is relatively old, but it is really clean and the service is really good. In short, this trip did not step on thunder, perfect!
1. There is no Chinese service at the front desk, Japanese or English is required
2. The hot spring is in the hotel across the road, very clean and beautiful