Hakone Retreat Villa 1f Reviews

The price/performance ratio is very high, the service is extremely good, and the room is even better. It's great and I will come again soon.

Service: There is a receptionist who understands Mandarin to explain and arrange everything, which is good. Meals: The Japanese breakfast and kaiseki cuisine are both up to standard, the menu is updated every day, and dining in the traditional garden is quiet and comfortable. I highly recommend it. But the standard of western dinner is average. Environment: The location is quite remote, the villa is on a slope, so it is more convenient to drive. We live in a wooden house on the second floor, which is very private. The private bath facilities are a bit old, but the room is fairly clean.

The room was great and very clean! As soon as we entered the hotel, we felt like we were on vacation. It snowed the day before, and we burned firewood in the hotel. The atmosphere was really good. My parents and I were very happy to stay here. Mr. Yong can speak Chinese and seems to speak many languages! He is very humorous! The service is very good! He introduced the hotel facilities in detail! This stay experience is really great!

The room is very retro, except that the lighting is a little dim, everything else is very good. The hotel service is very good, basically there is a car to pick you up and drop you off wherever you go, there is someone to wake you up and eat, and the socks given when you check in are very comfortable.

Facilities: Good👍! Sanitation: Good Environment: Good Service: Good

The service is really commendable for choosing this hotel, especially in terms of pick-up and drop-off, and helping to book meals at restaurants outside the hotel. During the two days of heavy rain in Hakone, they didn't worry us at all, and they helped us contact and make arrangements. Thanks to Yong and others for their warm and thoughtful service. I will choose to stay here again next time I come to Hakone.

This hotel is generally a bad choice, so choose carefully. All the rooms are single-family villas, and they are surrounded by tall pine and cypress trees halfway up the mountain. It is indeed very quiet. The room is in Nordic log style, and the space is quite large. But as a high-end resort hotel, it fails for the following reasons: 1. The biggest complaint is that its food is very, very bad. It's not that I haven't eaten good Kaiseki cuisine. I have been to Japan many times and have experienced delicious Kaiseki cuisine in Kobe's hot spring hotel, and it is very filling. Let's put it this way, the food in this hotel is the worst Japanese cuisine I have eaten in all these years, no one else. There are almost no Japanese employees in the hotel. The people who received us, the waiters in the restaurant, and the people who cook in the kitchen are all Southeast Asians and Indians. Note that the chefs are also. I don't mean to say that Indians are bad, but the chances of them making authentic Japanese food and Japanese service are almost zero. I noticed that all the guests are foreigners, there are no local Japanese people, and I guess this hotel has been abandoned by local Japanese people. 2. The room is not clean. There are many mold spots on the wall. It is terrible for people who love cleanliness😟 3. At 4:00 a.m. on the night we stayed, the whole hotel suddenly lost power, and then the emergency power was activated. The big emergency lighting and doorbell rang repeatedly and shone over my head. It was really annoying to be woken up in the middle of the night. Then no one showed up or apologized or dealt with it afterwards. It's really speechless to encounter such a thing. 4. At 6:00 a.m., there was a radio broadcast, and then there was some prompt in Japanese... My God, I felt like I came here for military training. Then at about 7 or 8 o'clock, the sound of mowing the grass outside was very loud, and I couldn't rest well at all. So in general, the experience of this hotel is very bad. There are other better options at this price. I will never consider it again. I have a shadow on it.

Staying in this hotel gave me an unexpected surprise. Everything was perfect. Yongsang, who checked me in at the front desk, had studied in China. He was not only proficient in Japanese, English and Chinese, but also spoke fluent Shanghainese. The hotel consists of more than 10 villas, with a special cafe, a wine and beverage activity hall, a Western restaurant and a Japanese restaurant. The high grade of the cafe and the Western restaurant was unexpected. However, it takes a while to walk from the villa to the cafe and the Western restaurant, but it is not long. Everything is good in terms of hotel facilities, especially in terms of food, but the toilet and hot spring bathroom share a space, which is a bit hot. The surrounding environment is great. It is a bit chilly to wear short sleeves when it rains in summer. It's great. I will come again.

Very good hotel, very considerate service. The indoor hot spring is comfortable and well designed. The Japanese breakfast is very special. It is also very convenient to go out. The hotel is in a good location and the air is fresh. It's just that the outdoor hot spring is a bit monotonous.

The room is very big, with complete facilities, manual coffee, and free minibar which will be replenished every day. The private hot spring view in the room is not that great, but the hotel service will make you feel very good, because it is in the forest, and the view will be better in summer. The decoration style of the restaurant is very comfortable, whether it is Western or Japanese. The coffee in the cafe is free and tastes good. In comparison, the only thing to complain about is the food. Except for the roast beef, the kaiseki cuisine is not delicious, and the boys can't eat enough, they have to rely on rice to eat. Moreover, the charge is very expensive, almost 1,000 per person per meal, which is not worth it. In general, 6,000 a night is not worth it. If it is 3,000 a night, I think you can try it

Environment: In the forest, very quiet and natural Service: Great, VIP treatment Sanitation: Impeccable Facilities: The bed and indoor hot spring are very comfortable

The service is very good. The waiter can speak Chinese. He went to Shanghai to learn Chinese for a month. The breakfast in the villa area is different every day. It is Japanese cuisine and very delicious.

Great service, quiet environment,

Hot spring private bath is good