Pullman Hotels in Haiphong

The experience of staying here a month ago was very good, so this time I still prioritized choosing to stay here. Unfortunately, out of the 4-day accommodation, I encountered 2 days of unpleasant experiences. Actually, this hotel's hardware and renovation facilities are top-tier in Hai Phong, which is also the hotel's strength. However, I believe the hotel's core value lies in guests experiencing professional hospitality from service staff (including verbal respect and the ability to recognize whether someone is a guest). The hotel lobby service staff, as frontline personnel, need to work harder to improve. Otherwise, having guests' accommodation experience affected by service staff's inappropriate words and actions is truly counterproductive and wastes such excellent hardware. I hope the hotel can make improvements. This definitely affects guests' choice for their next stay and their recommendations to friends.