Lavande Hotel (Haifeng Phoenix New City)

Lavande Hotel (Haifeng Phoenix New City) Reviews

Lavande Hotel (Haifeng Phoenix New City)

No.34 National Highway (South Third Ring Road) Phoenix New Town Laiyi Commercial Building, Haifeng, Guangdong, ChinaSee Hotel Details
Lavande Hotel (Haifeng Phoenix New City)
Lavande Hotel (Haifeng Phoenix New City)Lavande Hotel (Haifeng Phoenix New City)Lavande Hotel (Haifeng Phoenix New City)
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Guest Reviews

9.6/10
Excellent
1560 review
Verified reviews
Location9.6
Amenities9.6
Service9.7
Cleanliness9.7
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All reviews(1560)
Positive reviews(1550)
Reviews with photos/video(209)
Awesome amenities(103)
Classy environment(100)
Delicious breakfast(70)
Friendly front desk staff(70)
Offers pick-up/drop-offs(65)
Convenient parking(45)
Perfect for business trips(35)
Stayed multiple times(16)
Negative reviews(10)
suen mac
Deluxe Double Bed Room [Derucci Mattress, Screen Projection TV]
Stayed in Mar 2025
Business traveler
15 review
10/10
Outstanding
Posted on Apr 24, 2025
Pick up service from Shanwei High speed train station is good and first class service of reception staff is very professional.
Response from Property: 【距紅宮紅場十分鐘車程+交通便利+免費停車場】親愛的客官，能得到您如此温暖的讚美是小麗無上的光榮，您的滿意是我們服務的目標，小麗不會辜負您的讚美，會繼續努力，期待您的下次光臨，給您更好的服務！祝您生活愉快！
Momo87
Business Queen Room
Stayed in Mar 2025
Couple
47 review
10/10
Outstanding
Posted on Apr 5, 2025
The room is very clean and the staff are so friendly. There is a restaurant on the right side of the entrance of the hotel. Everything was fine.
Response from Property: 【智能控制+高速WIFI】尊敬的賓客：您好！您每一次的選擇是我們的無尚榮幸，您對我們始終如一的支持讓我們倍感欣喜。期待與您的再次相聚！
Shiek Lee
Elegant Queen Room
Stayed in Feb 2025
Family
1 review
10/10
Outstanding
Posted on Mar 18, 2025
clean and convenient
Response from Property: 【智能控制+自助早餐】尊敬的賓客：您好！感謝您 5 分的好評！每個城市總會有讓人惦念的理由，每個季節都有我們難捨的景色，每個酒店都有他們甜美而有温馨的回憶，希望小麗會是您回憶裏最温馨最獨特的那個！常回海豐看看哦，祝：安好！
Brian_034
Elegant Queen Room
Stayed in May 2023
Solo traveler
5 review
8.0/10
Very Good
Posted on Jun 11, 2023
I stayed here for one night while visiting my wife's hometown. When I arrived to check in, the front desk staff seemed shy and intimidated. I'm a foreigner, and I think their English was very limited. They only spoke to my wife and never really looked at me. The room was very modern, in fact, a bit too modern. Everything was automated, even the curtains. I spent 10 to 15 minutes trying to figure out how everything worked. Unfortunately, the section of the city where the hotel is located experienced several power failures while I was there. Whenever the power went out and came back on, my automated room would reset to the default settings. I also found several hairs and what appeared to be a spot of blood on one of my pillows. Finding that made me question the cleanliness of my room. Ultimately, I decided to check out a day early and relocate to another hotel down the road, where I had a much better experience. (Please see the photos for the funny English spellings!)
Response from Property: Sorry for the inconvenience caused to your stay. The temporary power outage in the area did not inform the hotel in time, which caused the power outage for half an hour. I am so sorry.The staff is not very good at English, and they lack English learning at ordinary times. The equipment in the room is intelligent, if you do not understand, you can also communicate by SMS. Hygiene problems will be emphasized that the staff should pay attention to inspection. thanks for your suggestion, we will also strengthen training. wish you have a good time.
Michael Lau CM
Elegant Queen Room
Stayed in Mar 2023
Business traveler
8 review
10/10
Outstanding
Posted on Apr 10, 2023
Good Room and So quiet room. Next time I must take this hotel
Response from Property: 【免費自助洗衣機、烘乾機、掛燙機】尊敬的賓客: 您好！非常感謝您對小麗的支持和各方面的認可，小麗所做的一切都衹為每一位賓客帶來不一樣的入住體驗，看到您的滿意和肯定，我們真的是非常的感動，小麗會繼續努力時刻準備着您隨時回來。
Guest User
Deluxe Double Bed Room [Derucci Mattress, Screen Projection TV]
Stayed in Dec 2023
Business traveler
22 review
10/10
Outstanding
Posted on Apr 4, 2024
very good 👍
Response from Property: 【智能機器人送物】尊敬的賓客，您好！非常感謝您選擇麗楓酒店並給予關注和肯定。您的支持與鼓勵是我們不斷前進的動力，願我們陽光温情的服務為您帶來至尊的服務體驗。歡迎您再次光臨！
Guest User
Elegant Queen Room
Stayed in Apr 2024
Business traveler
5 review
10/10
Outstanding
Posted on May 11, 2024
Great experience, it can be considered mid-to-high-end, the sanitary service facilities are excellent, I keep coming back
Original TextTranslated by Google
Response from Property: [Intelligent control + high-speed WIFI] Dear guest! Thank you very much for your support and recognition of Xiaoli. Everything Xiaoli does is only to bring a different holiday experience to every guest. Seeing your satisfaction and affirmation, Xiaoli is really touched. Xiaoli We will continue to work hard to be ready for you to come back at any time.
Dujianbao
Elegant Twin Room (Derucci Mattress + Screen Projection TV)
Stayed in Mar 2024
Family
10 review
10/10
Outstanding
Posted on Apr 30, 2024
The decoration of Lavande Hotel is very good and user-friendly. The mirror in the bathroom is very convenient in all aspects. The waiters are very professional and the management is very good. The environment is very good.
Original TextTranslated by Google
Response from Property: [Mousse mattress in room + ample parking space] Dear guests: Hello! Your satisfaction is Xiaoli's biggest motivation, your encouragement is the source of Xiaoli's energy, and your favor is Xiaoli's vitality to move forward. Thousands of words can be condensed into one sentence, thank you for your support to Xiaoli.
Guest User
Elegant Queen Room
Stayed in Mar 2024
Couple
3 review
10/10
Outstanding
Posted on Apr 14, 2024
The hotel is very neat and beautiful, the lobby is very grand, the bedding is very clean, the front desk service is very good, and there are free drinks to drink. I will stay here again next time, and the hotel's breakfast is also very good
Original TextTranslated by Google
Response from Property: [Intelligent control + high-speed WIFI] Dear little master, thank you very much for your affirmation! Lavande Hotel is a warm hotel. The hotel has always been adhering to the original intention of providing high-quality services to guests and providing the warmest service experience to every Lavande guest. Xiaoli has a 2-story indoor super large parking lot, a 6-meter-high lobby, and a 2m mousse mattress that you can flip as much as you want. It uses high-quality equipment and a comfortable environment to satisfy you. We look forward to your visit again!
Guest User
Deluxe Double Bed Room [Derucci Mattress, Screen Projection TV]
Stayed in Mar 2024
Couple
1 review
10/10
Outstanding
Posted on Apr 14, 2024
The hotel has a special car for pick-up, the room is clean, there is a robot food delivery service, and the room can be extended for free until 14:00. The customer service is enthusiastic and they serve tea as soon as you enter the door.
Original TextTranslated by Google
Response from Property: [Room mousse mattress + plenty of parking space] Good afternoon, dear guests! The happiest job is the recognition of customers, and the best advertisement is the word-of-mouth recommendation of customers. It is a great honor that our service can be recognized by you. Looking forward to your next stay!
食物鏈最底層人員
Elegant Queen Room
Stayed in Mar 2024
Traveling with friends
35 review
10/10
Outstanding
Posted on Apr 21, 2024
Courteous service, comfortable and clean environment, reasonable price, free extension of stay!
Original TextTranslated by Google
Response from Property: [Room mousse mattress + plenty of parking space] Good afternoon, dear guests! The happiest job is the recognition of customers, and the best advertisement is the word-of-mouth recommendation of customers. It is a great honor that our service can be recognized by you. Looking forward to your next stay!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Couple
3 review
10/10
Outstanding
Posted on Apr 16, 2024
The front desk gave me free drinks and upgraded the room type for free! The curtains, lamps and air conditioners are all very smart. There is a free charging cable, and the room smells good and is very clean. It's really great! I will book this hotel again next time I come to Shanwei!
Original TextTranslated by Google
Response from Property: [Room mousse mattress + plenty of parking space] Good afternoon, dear guests! The happiest job is the recognition of customers, and the best advertisement is the word-of-mouth recommendation of customers. It is a great honor that our service can be recognized by you. Looking forward to your next stay!
Guest User
Elegant Queen Room
Stayed in Mar 2024
Family
1 review
10/10
Outstanding
Posted on Apr 17, 2024
First: The service is good, and basically all needs are met. Second: The environment is comfortable, the room has a faint lavender scent, no odor, and is relatively quiet. Third: The front desk is very enthusiastic. I borrowed hair spray and nail clippers. Fourth: There are washing machines and dryers on the 16th floor. Fifth: The location is very good and travel is convenient. Sixth: The breakfast is also good, simple and nutritious. It is worth recommending!
Original TextTranslated by Google
Response from Property: [Room mousse mattress + plenty of parking space] Good afternoon, dear guests! The happiest job is the recognition of customers, and the best advertisement is the word-of-mouth recommendation of customers. It is a great honor that our service can be recognized by you. Looking forward to your next stay!
Guest User
Deluxe Double Bed Room [Derucci Mattress, Screen Projection TV]
Stayed in Feb 2024
Family
5 review
10/10
Outstanding
Posted on Apr 3, 2024
The breakfast at the hotel is delicious! Must try their walnut buns! In addition, there is an automatic delivery robot in the lobby, which is very convenient👍🏻
Original TextTranslated by Google
Response from Property: [Safe and comfortable mousse mattress] Thank you very much for your stay and appreciation! I'm glad that Xiaoli can bring you a wonderful time during your trip. Your appreciation is a great encouragement to the hotel and a driving force for our progress. We will continue to maintain our enthusiasm and strive to provide every guest with a home away from home experience. Looking forward to experiencing it again!
Guest User
Elegant Twin Room (Derucci Mattress + Screen Projection TV)
Stayed in Feb 2024
Business traveler
2 review
10/10
Outstanding
Posted on Mar 19, 2024
I have booked this restaurant several times when I went back to Haifeng with my family. The lobby is grand, the staff is very polite, the room is large, the hotel provides a buffet breakfast, the decoration is quite new, and the hygiene is very clean. I accidentally discovered that the city scenery at the elevator entrance and the hotel entrance is very beautiful, and I would like to share it with you. I am really satisfied with the service and quality experience at this price. The front desk also recommended the local food stalls, and ordered some small seafood, hometown pot, crab soup, etc. The taste is really good, authentic Guangdong flavor. After eating, I took a walk, and my memories of Haifeng became more comfortable...
Original TextTranslated by Google
Response from Property: [Free self-service washing machine, dryer, and garment steamer] Hey, guest sir, you are here, Xiaoli has been waiting for you for a long time. Thank you very much for always remembering Xiaoli in your heart. No matter where you are, Xiaoli is still the same Xiaoli. The same taste and the same voice may become more beautiful. Xiaoli wishes you a good sleep, good food and good play here. mua! (*╯3╰)