GGuest UserThe platform booked a twin room early, and the special note needs to be far away from the elevator and not the corner room. As a result, the room I found was the room at the elevator door. I went to change it. I said that I booked more than a week in advance. I also made a special note. Why arranged for me in the elevator door room? The front desk said that you booked through the intermediary, the remarks are at the end, we didn't see it, God, there should be a lot of passengers booked through Trip.com , can't you see this remark? As a chain hotel front desk, this common sense is not, and later said that it is full, if it can't help me change the room the next day. There is no room, I can stay, okay, because there are many people who have an exam that day, the bathroom door does not know which talent designed it, and there will be a big rebound when it is quiet at night. At first, I thought that someone was knocking upstairs and calling the front desk. The front desk contacted upstairs, the room upstairs said that they didn’t do it, they also heard a sound, and then sent it upstairs, saying that it was just checked in, it was about 23 o’clock at this time, thinking that I just checked in, a little sound was normal, I would bear it, and I also brought noise-proof earplugs, and the result was uninterrupted squeaking all night. Later, I heard the truth, it was too loud to close the toilet glass door, I was afraid of noisy, and I was sleepless all night. The air in the room was too dry. At night, the son's nose bleeded a few drops on the bed. Because I had to stay for one day, I was in a hurry to go out in the morning. I didn't have time to tell the front desk that the sheets had a few drops of blood. My husband received a call from the hotel at night, saying that the quilt cover had blood, and asked us to compensate 50 yuan for the cleaning fee. My husband said yes, then last night affected the rest, how do you compensate... I need your plan. Later, the manager called and communicated, saying that the money for washing the sheets was exempted. I went back that night and it was almost 12 o'clock, and I didn't change the room anymore. Because the number of occupants decreased significantly that day, there were no people going to the toilet in the middle of the night, and I might be too sleepy and sleep well all night. Having said so much, what I need the hotel to care about is three points: First, please take the needs of every customer, including the customers who book the hotel through an intermediary, and note the last side. Second, the bathroom door, you can detect the noise problem yourself. Third, if the customer is not intentional, whether this small area of blood stains needs to be charged, there is no humanized treatment method.
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