Senvuuge Hotel(Guangzhou New Baiyun International Airport)

Senvuuge Hotel(Guangzhou New Baiyun International Airport) Reviews

Senvuuge Hotel(Guangzhou New Baiyun International Airport)

No.1 Lane 8, Julong Street, Baiyun District, Guangzhou, Guangdong, ChinaView Hotel Details
Senvuuge Hotel(Guangzhou New Baiyun International Airport)
Senvuuge Hotel(Guangzhou New Baiyun International Airport)Senvuuge Hotel(Guangzhou New Baiyun International Airport)Senvuuge Hotel(Guangzhou New Baiyun International Airport)
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Senvuuge Hotel(Guangzhou New Baiyun International Airport) Guest Reviews

4.7/5
Outstanding
2824 review
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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All reviews(2824)
Positive reviews(2772)
Reviews with photos/video(239)
Offers pick-up/drop-offs(966)
Close to airport(451)
Easy to get around(304)
Classy environment(245)
Great value for money(210)
Quiet & comfortable(121)
Friendly front desk staff(87)
Comfortable bed(78)
Negative reviews(52)
Anonymous User
Guestroom (Double Bed)
Stayed in Feb 2025
Solo travelers
4 review
4.7/5
Amazing
Posted on Mar 11, 2025
First time staying at this hotel for transit purposes. Last time, I stayed in another hotel, where they have increased the price. Luckily, I'm not disappointed with my choice. This hotel is not located on the main road, it is in the residential area. Somehow, the room is a good size, full of amenities that you need. Within 1min walk is a restaurant, you can dine in or take away. Surrounding also a few mini stores to buy snacks and drinks. Basically I get my take away food ( they are yummy) and drinks back to the hotel within 20mins. The hotel also arranges free airport pick up and drop off in the morning. One thing I would like to shout out about is that the bed and bedsheet are super comfortable , they are like 5 stars hotel quality! I don't feel like waking up to catch up with my flight 🤣🤣🤣.
Response from Property: 尊敬的貴賓您好!每一次相遇都是那麼的短暫,親如春風拂來,温暖了我們的心,期待與親的再次相遇,願君出行,快樂相伴。
Anonymous User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
2 review
4.7/5
Amazing
Posted on Feb 24, 2025
Location is good for short stay from the airport. A bit difficult to go in town. Complimentary airport transfer. The room is spacious but most facilities and amenities are dated.
Response from Property: Dear guests, hello! Thank you very much for your love and trust in our hotel! We will continue to work hard to provide you with better services and make Xinyueji (Guangzhou New Baiyun International Airport Direct Store) shine in this city. We look forward to your visit again! Always smile and look forward to seeing you soon!
Ninianna
Superior Room (2 Beds)
Stayed in Jan 2025
Travel with friends
5 review
4.7/5
Amazing
Posted on Feb 11, 2025
Great option for a one-night stay in Guangzhou! The hotel is just 10 minutes from the airport and offers a convenient shuttle service. The room was clean and comfortable, and the staff was friendly and efficient. Perfect for a short layover!
Response from Property: Dear distinguished guest, every encounter is so brief, but the closeness is like the spring breeze, warming our hearts. We look forward to meeting you again, and wish you a happy trip.
Monibertha
Guestroom (Double Bed)
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 9, 2025
I will always come to this hotel when ever I come to Guangzhou.the reception is very amazing.they have awesome pickup and drop off services to the airport
Response from Property: Dear guests, hello! Thank you very much for your love and trust in our hotel! We will continue to work hard to provide you with better services and make Xinyueji (Guangzhou New Baiyun International Airport Direct Store) shine in this city. We look forward to your visit again! Always smile and look forward to seeing you soon!
Erwan Nasir
Executive Room (2 Beds)
Stayed in Dec 2024
Family
8 review
2.2/5
Posted on Jan 29, 2025
We arrived about 12am in late night, after checked in and entered the room i just realised that the room not as per my booking which should executive room type but the change to standard room type without inform me during check in. I go to the reception and asking why they do this, and they just said the room type was fully booking eventho i have made the booking early in 2 week. Finally they just refund 80 yuan to me for that. The standard room also got clogged sink. They have the free airport shuttle but only from 4:00 to 13:00 with half hour/hourly pick up time. Before they drop us at airport, the driver will ask you to rate them 5 star on the spot. They really need to learn how to treat the guests nicely. After all, there was not a good experience for my familiy which staying for only 2 nights. We then leave the guangzhou with bad memory of this hotel.
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again, give us a chance to apologize, and look forward to visiting again.
Anonymous User
Superior Room (2 Beds)
Stayed in Dec 2024
Family
8 review
3.0/5
Posted on Jan 29, 2025
The room was nice as per advertised. Location nearby to airport just about 15 min by didi. They have the free airport shuttle but only for 4:00 to 13:00 with half hour/hourly pick up time. Before they drop us at airport, the driver will ask you to rate them 5 star on the spot. They really need to learn how to treat the guests nicely.
Response from Property: Dear guest, we are deeply sorry for your experience during your stay at the hotel. Your valuable opinions are very important to us, and we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again, give us a chance to apologize, and look forward to visiting again.
Yoke Keong
Executive Room (2 Beds)
Stayed in Nov 2024
Family
15 review
4.2/5
Very Good
Posted on Jan 9, 2025
The hotel is only 10mins away with free shuttle service. The room is quite spacious and we booked for 4 pax. The only problem is there are only 2 sets of towels and the shampoo & bath gel is also for only 2. There are some eateries within walking distance and there are more shops across a main road but we couldn't find a way to cross it. There's a scale in the lobby which is an advantage.
6/9
Response from Property: Hello, distinguished guests! Every encounter is so short, and our love is like the spring breeze, which warms our hearts. We look forward to meeting you again. May you travel happily with us.
Guest User
Guestroom (Double Bed)
Stayed in Jan 2025
Solo travelers
3 review
4.0/5
Very Good
Posted on Feb 19, 2025
Posisi deket airport. Kamar bersih.
Response from Property: 親愛的賓客您好!衷心感謝您對我們酒店的支持和各方面的認可。我們不遺餘力,衹為給每一位賓客帶來獨特的度假體驗。看到您的滿意和肯定,我們備感欣慰和感動。我們將持續努力,時刻準備着迎接您的隨時迴歸。期待再次為您提供難忘的入住體驗!
Reece Emerton
Executive Room (Double Bed)
Stayed in Feb 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Mar 6, 2025
Great service, very helpful, nice rooms for nice price. Nearby and helpful connection to the airport and the city.
Response from Property: 尊敬的貴賓您好!每一次相遇都是那麼的短暫,親如春風拂來,温暖了我們的心,期待與親的再次相遇,願君出行,快樂相伴。
Guest User
Superior Room (2 Beds)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 26, 2025
it's good to place. Location is good. Pick-up service is complicated. But drop-off service is good
Response from Property: 親愛的客人您好!衷心感謝您選擇新月集(廣州新白雲國際機場直營店),也感激您那些暖心的誇獎和熱情的推薦!您在這片美好的土地上找到了家的感覺,我們將一直敞開大門,期待您常回來小住,感受家的温馨。記得時常光顧哦!
Guest User
Guestroom (Double Bed)
Stayed in Jan 2025
Family
1 review
1.2/5
Posted on Mar 3, 2025
My experience at this hotel did not meet my expectations based on the online pictures. The internet connection was poor, and there was a persistent smell of cigarette smoke throughout the property, from the reception area to the rooms. On a positive note, the rooms were spacious, and the location is convenient for those needing to be close to the airport. However, it is quite far from the city center. Unfortunately, due to these concerns, I would not recommend this hotel to my friends or colleagues.
Response from Property: Hello, distinguished guests! It is a pity that we did not receive your five-star praise. Thank you very much for choosing to stay in our Xinyueji. I wish you a happy life.
Carmen WFP
Superior Room (2 Beds)
Stayed in Jan 2025
Family
5 review
5.0/5
Outstanding
Posted on Feb 28, 2025
Free airport shuttle the main reason we booked this hotel. So we can catch the early flight next day. Very big and clean room too.
Response from Property: 尊敬的貴賓您好!每一次相遇都是那麼的短暫,親如春風拂來,温暖了我們的心,期待與親的再次相遇,願君出行,快樂相伴。
Guest User
Executive Suite
Stayed in Jan 2025
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 16, 2025
the place is nice, fast check in also. the receptionists are also nice, and so easy to communicate. will stay there next time again
Response from Property: Hello, distinguished guests! Every encounter is so short, but it is like a spring breeze that warms our hearts. I look forward to meeting you again, and I wish you happiness in your travels.
Guest User
Superior Room (Double Bed)
Stayed in Jan 2025
Couples
8 review
3.0/5
Posted on Mar 11, 2025
The location and service were good but the rooms smelled very bad I changed my room twice.
marianinyaq
Superior Room (2 Beds)
Stayed in Dec 2024
Travel with friends
29 review
4.0/5
Very Good
Posted on Mar 8, 2025
The hotel is convenient to go from the airport with Didi or taxi, and it was also very nice that they provide transportation from the hotel to the airport. Although, something off is that their amenities are lacking (no toiletries, free water, etc). Also, a lot of dust in the hallway. Nevertheless, it was ok to stay here, especially if you have an early flight.
Response from Property: 親愛的賓客:感謝您的點評,您的滿意是我們努力上進的動力,期待與您的再次相遇~