New Century Hotel Reviews

I slept only one night, did not spend the second night in that hotel I checked in another hotel. The hotel was too far from business district The standard was below expectations I was told breakfast will be handed to me in a pack Room looked quite old with old furniture

The hotel is awaiting closure, what a pity, sorry to the hotel staffs who putting up smiling faces despite knowing their jobs is about to go

Hotel facilities are a bit outdated and worn-out. Other than hotel rooms, there are no other facilities such as shop, restaurants nor coffee shop within the hotel compartment. Instead, the Hotel location is good and convenient.

Room is big and full of amenities, the building is showing its age though.

This hotel doesn't deserves to be listed on any website as it's more of a scam than a legitimate business. The hotel advertises that it has a Pool, in reality its not operational. The hotel advertises that it has a Gym, in reality it's not operational. The hotel advertses on multiple websites including Trip.com that it has a WESTERN restaurant, in reality it's not operational. The building is in dilapidated condition with water leaking from multiple places. The fridge was stinking ans extremely dirty. Our one room ac did not go below 26 degree throughout our stay and other did not go below 34 degree Celsius. Bad product and maintainance is one thing but more than that the attitude and approach of the hotel's management towards customers is appalling at best. We were denied more than 2 water bottles even on insisting that we would be happy to pay for it. We booked multiple rooms and our friend was put in a room next to a room of which entire floor was taken off. We checked out a day earlier as it was all very unbearable no matter how hard we tried to adjust. Even with so many reported issue that hotel did not had the courtsey to even offereing an apology. Here we would like to also mention that Trip.com has no leverage or say on hotels whatsoever in resolving any issue regarding refund. We were insulted further by being offered buy a refund of CYN 50 for all the trouble they made us go through. We had awesome expereinces in all the hotels and places in China except this unfortunate place. Very bad service and cheat attitude of the hotels management. They only care about their payment and not customer expereince. No wonder there ratings are so low across all the booking platforms.

Clean and strategic for business travellers

good good good

Tv not working, no hot water for shower, reception promised to send staff to help but didn't show up at all... service was not up to standard, the only good were... the bed was comfort n the overall area was quite...

Old style hotel, but very convenience

The building is consider old. The breakfast is a bit too boring. The room and bedsheet still consider clean I think the toilet need more lighting because it looks a bit dark.

OK,not bad

Although there is a direct bus terminal to Hong Kong, the hotel is rather old and has no facilities, no swimming pool, and no restaurant. If I could choose again, I wouldn't choose it again.

It's okay. There's a big park in front. The quality is okay. Good price.

It's ok not to stay here, it's worse than an ordinary hotel, the service attitude is extremely poor. The booking stated that breakfast was included, but when I went to ask where to have breakfast, I was told that they packed breakfast boxes and sent them to the room. It was really eye-opening. They also said it was a star hotel and asked for a refund of the breakfast money, and they said that if there was no such thing, it could be refunded and you could not eat it. When I asked what facilities the hotel provided, the waiter said there was nothing, just accommodation, and said that this was a "nothing" hotel. It was really infuriating, I paid for it and still had to endure the indignation. Needless to say, the room is not worth mentioning, and I will never go to this damn place again.