To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All reviews(4464)
Positive reviews(4381)
Reviews with photos/video(795)
Easy to get around(552)
Convenient for shopping(359)
Delicious breakfast(299)
Close to metro(214)
Friendly front desk staff(175)
Great swimming pool(104)
Perfect for kids(82)
Delicious buffet(53)
Negative reviews(81)
windspring
Premier Double Room
Stayed in Feb 2025
Couples
4 review
5.0/5
Outstanding
Posted on Mar 21, 2025
I seriously have no complaints on it. highly recommended. however the pricing is on the steeper side vs the usual local hotels but for the conveniences i think its ok to splurge and enjoy once in awhile given what is provided. excellent location, great service. room is big and clean with no major issues. Keep up the good job
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Guest User
Deluxe Room (2 Beds)
Stayed in Feb 2025
Family
9 review
5.0/5
Outstanding
Posted on Mar 18, 2025
Great location (close to the metro and plenty of food and shopping options around). Facebook and Google is accessible via the hotel WiFi. Main drawback is the smoking area is right outside the hotel’s main entrance which means you need to walk by a bunch of smokers every time you enter/leave.
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Di
Superior Double Room
Stayed in Feb 2025
Solo travelers
1 review
4.7/5
Amazing
Posted on Mar 8, 2025
Wonderful location. The lobby is a bit outdated in style and the buffet breakfast is extremely expensive for what it's worth. But overall still a good experience given the friendly staff, clean rooms, nice pool and gym.
6/9
Response from Property: Dear guests, hello, first of all, thank you very much for choosing our hotel as your place of stay during this trip. At the same time, we are very glad that you are satisfied with our hotel. We are honored to have you have a good stay experience this time! Our hotel will be renovated in 2022 with the new concept of Sheraton. The hotel is located in the center of Guangzhou, within walking distance of large shopping malls such as Tee Mall and Tianhe Sports Center. At the same time, our hotel is at the intersection of two major subway lines, with direct access to the airport, Guangzhou East Station and Chimelong Paradise. Whether on vacation or business, Sheraton Guangdong Hotel is your ideal travel choice. I am very happy to receive your praise and look forward to your next visit. Sincerely, Sheraton Guangdong Hotel
E SAN
Deluxe Room (2 Beds)
Stayed in Feb 2025
Travel with friends
4 review
5.0/5
Outstanding
Posted on Mar 18, 2025
Spacious and clean room, great amenities, close to metro station, worth the value.
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Cheng Ean
Superior Double Room
Stayed in Feb 2025
Couples
7 review
5.0/5
Outstanding
Posted on Mar 26, 2025
Right next to the mall. Great place to stay. Clean & good service. Will stay again.
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Enyu Gong
Deluxe Room (2 Beds)
Stayed in Dec 2024
Family
3 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Outstanding Stay at Sheraton Guangzhou Hotel
I recently stayed at the Sheraton Guangzhou Hotel, and it exceeded all my expectations. From the moment I arrived, the service was impeccable. The staff were friendly, attentive, and went out of their way to ensure my stay was comfortable and enjoyable.
The room was spacious, clean, and well-equipped with modern amenities. The bed was incredibly comfortable, ensuring a great night's sleep, and the view of the city skyline from the window was breathtaking.
The hotel's location is unbeatable – right in the heart of Tianhe District, making it convenient for shopping, dining, and exploring the city. Being connected to a large shopping mall and near the metro station made getting around effortless.
The dining options were excellent, with a wide variety of delicious dishes to choose from. Breakfast was a highlight – the buffet had an impressive selection catering to both local and international tastes.
The facilities were top-notch, from the well-equipped gym to the relaxing outdoor pool. Every detail was carefully thought out, making the hotel a perfect choice for both business and leisure travelers.
I highly recommend the Sheraton Guangzhou Hotel to anyone visiting the city. It combines luxury, convenience, and exceptional service to create a truly memorable experience. I will definitely be returning on my next trip to Guangzhou!
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Alison
Superior Double Room
Stayed in Nov 2024
Couples
1 review
5.0/5
Outstanding
Posted on Dec 31, 2024
Excellent Stay!
The staff were friendly, the room is clean and spacious. The location was perfect for exploring. Highly recommend for a comfortable and convenient experience!
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Go and family
Deluxe Room (2 Beds)
Stayed in Nov 2024
Family
3 review
4.0/5
Very Good
Posted on Dec 22, 2024
Had a great stay here, location is quite convenient ,Subway ..branded mall very near hotel for only few step,very nice breakfast .
Highly recommended !!!
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Anonymous User
Deluxe Room (2 Beds)
Stayed in Nov 2024
Family
19 review
5.0/5
Outstanding
Posted on Dec 14, 2024
Enjoyed our time here. Big, clean rooms. Good location. Great hospitality. Cannot ask for more.
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Anonymous User
Deluxe Room (2 Beds)
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 13, 2024
First time in Guangzhou and stayed in one of the best hotel. Loved the location, service, cleanliness and space in this hotel.
Surrounded with plenty of food, malls and was right above a metro station. Gooding to the Guangzhou Dong HSR is super convenient which is only 3 stations away.
Will return to this hotel if going Guangzhou again.
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Guest User
Superior Double Room
Stayed in Oct 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Nov 14, 2024
was a great experience and great service. location was right next to mall for convenience
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Dino Dou
Premier King Room
Stayed in Feb 2025
Family
5 review
5.0/5
Outstanding
Posted on Mar 16, 2025
I had a fantastic stay at Sheraton! Special thanks to Kun Cheng, Charles, and the concierge team for their exceptional service—they truly went above and beyond to make my stay enjoyable. A big thank you to the housekeeping team as well for keeping the room spotless and comfortable. Looking forward to my next visit!
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Guest User
Deluxe Room (2 Beds)
Stayed in Jul 2024
Other
4 review
5.0/5
Outstanding
Posted on Sep 10, 2024
We came for a day and stayed for three. Good location for shopping, the outdoor pool is pretty good.
Special thanks to the receptionist - Grace Li!
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Guest User
Deluxe Double Room
Stayed in Jan 2025
Travel with friends
19 review
5.0/5
Outstanding
Posted on Feb 17, 2025
Great hotel in a wonderful location and cheerful service. Easy check in and check out. Surrounded by shopping malls and eateries. A very comfortable stay
Response from Property: Dear guest, Thank you so much for your review and sharing your experience with us. We appreciate your comments regarding the good facilities and service. We are very happy to have you with us and we will continue to strive to provide the signature Sheraton experience to all our valuable guests. We are looking forward to welcoming you back to Sheraton Guangzhou Hotel! Best regards!
Kenneth Vai Kun
Superior Double Room
Stayed in Jan 2025
Family
15 review
3.0/5
Posted on Feb 16, 2025
Returned my laundry uncleaned. Didn’t know and mixed with my cleaned clothes. Totally unacceptable. Not matching a 5 stars rating. Very disappointed
Response from Property: Dear Guest, thank you for choosing Sheraton Guangzhou Hotel for your stay and for taking the time to share your comments with us. We are sorry to hear that the unpleasant experience during your stay did not meet your expectations. We will look into the matter and take actions to prevent this from happening again. We sincerely hope that you will give us the opportunity to serve you again and we will be happy to serve you to create a comfortable and warm service experience. Wish you a happy life and good work!