City Backpackers HQ

City Backpackers HQ Reviews

City Backpackers HQ

380 Roma St, Brisbane, Queensland, 4000, AustraliaView Hotel Details
City Backpackers HQ
City Backpackers HQCity Backpackers HQCity Backpackers HQ
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City Backpackers HQ Guest Reviews

3.6/5
19 review
Verified reviews
Location3.6
Amenities3.6
Service3.7
Cleanliness3.5
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All reviews(19)
Positive reviews(15)
Reviews with photos/video(4)
Negative reviews(4)
Guest User
Bed in 10-Bed Female Dormitory Room
Stayed in Sep 2024
Solo travelers
1 review
2.7/5
Posted on Oct 28, 2024
Room doesn’t get aired much and can get stale. Cleanliness is ok. Common area is average. Place feels a little worn down but great location
Princess Lioness
Standard Double Room
Stayed in Jul 2024
Solo travelers
2 review
3.5/5
Posted on Sep 4, 2024
Living in a two-bed room, clean and tidy. Under flight path with a few planes unexpectedly flown too low altitude and I saw the engine in no distance. Shocking sight and Dolby studio sound from engine.
salem lee
Bed In 4-Bed Female Dormitory
Stayed in May 2023
Solo travelers
7 review
3.0/5
Posted on Jun 20, 2023
Everything ok. Will back again. Easy go too near Coles. Can buy anythings there. Good place.
Xiaokeaiderenshengbuyiyang
Bed In 4-Bed Female Dormitory
Stayed in Oct 2024
Solo travelers
11 review
4.6/5
Great
Posted on Nov 17, 2024
The room was a bit messy, the girls were not very good at tidying up, the bed sheets felt very old, and I didn't know whether they were disinfected. The hotel service was still very enthusiastic. It was an experience different from staying in a big hotel. There was a lively atmosphere. It was basically full of young people and full of energy. It was much more interesting than staying quietly in a hotel alone. In short, it was still worth experiencing.
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Guest User
Bed In 6-Bed Female Dormitory
Stayed in Sep 2024
Solo travelers
3 review
4.0/5
Very Good
Posted on Jan 21, 2025
There is a swimming pool and various outdoor spaces, so it's great. If you want to make friends, I recommend this place~!~! The staff is also friendly The room wasn't ventilated and the bed was a bit shaky.
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Guest User
Bed in 4-Bed Mixed Dormitory Room
Stayed in Jun 2024
Booked for others
92 review
2.0/5
Posted on Aug 31, 2024
Booked this for a friend, who reported poor hygiene, unchanged bedding in the room, mixed staff, almost no service. The price-performance ratio is hard to describe, strongly not recommended!
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Shuhongxing
Bed In 6-Bed Female Dormitory
Stayed in Jan 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Breakfast is not included, so it is not suitable for bringing children. The location is convenient for buses and subways. The front desk service is warm and thoughtful, and you can use a translator to communicate even if you don't speak English. There is plenty of hot water for bathing.
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Rebecca K
Stayed in Dec 2024
Solo travelers
5.0/5
Outstanding
Posted on Jan 21, 2025
Very friendly staff and nice atmosphere, good for activities with new friends or chilling by the pool. Theres an outside area for socialising and a pool table inside. Very good hostel for making friends it’s very social, not overly expensive and good for budgeting when travelling, in a very good location only a 15min walk to the CBD, very close to Roma street station making it very convenient to get to
Response from Property: Thank you for the lovely review! We're so glad you enjoyed the social atmosphere and all the activities. It’s great to hear you made new friends and had fun at the pool and pool table. We agree, our location makes it easy to explore Brisbane and get around on a budget. We hope to see you again for another memorable stay! Kind Regards, Aaron
Sightsee12007824874
Stayed in Sep 2024
Solo travelers
4.0/5
Very Good
Posted on Oct 26, 2024
Stayed here for 2 weeks, and have extended another 2 as well. The hostel is super social and kept really clean, the facilities need some improving eg. the bathrooms need a refresh and the aircon is lacking but the staff are really nice, especially Eva on reception and Liv in the cafe, it’s so good to have good coffee in the hostel!!!
Response from Property: Thank you so much for your kind words! We're thrilled to hear you've enjoyed your time with us and have decided to extend your stay. It's great that you've had positive experiences with our staff, and we’ll make sure to pass on your compliments to Eva and Liv! We also appreciate your feedback on the facilities, and we’ll definitely take your suggestions into consideration as we continue to improve. Looking forward to welcoming you for another couple of weeks! Kind Regards, Aaron, Manager
Lewis V
Stayed in Mar 2024
Travel with friends
5.0/5
Outstanding
Posted on Apr 12, 2024
City Backpackers HQ is an oasis for budget traveler's in the heart of the city. Offering clean, comfortable accommodation at affordable rates, this hostel exceeds expectations. The communal areas are vibrant, fostering a sense of community among guests. The staff is friendly and helpful, providing valuable local insights and travel tips. Plus, the central location makes exploring the city a breeze. Whether you're a solo traveler or in a group, City Backpackers HQ is the perfect base for your urban adventures.
Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you had an amazing experience with us. It’s great to know that you found our location, facilities, and staff to your liking. We aim to provide a welcoming and vibrant atmosphere for all our guests, and it’s fantastic to hear that it exceeded your expectations. We look forward to welcoming you back to City Backpackers HQ for more urban adventures! Kind Regards, Aaron, Manager
Aaron A
Stayed in Dec 2023
Travel with friends
5.0/5
Outstanding
Posted on Jan 25, 2024
Lovely staff, very clean facilities, great views and value for money. Definitely the best backpackers in the area. The staff were happy to help with all my questions that I had and helping me book trips. The cleaners were always cleaning the kitchen and bathrooms too which was good to see! 10/10 would recommend.
Response from Property: Thank you for your fantastic review! We're so happy to hear that you had a great experience with us. Our team works hard to ensure everything is clean, helpful, and fun, so it's wonderful to know that you appreciated that. We're also glad you found our staff helpful with your questions and trip bookings. Your recommendation means a lot to us! We hope to welcome you back again soon for another great stay. Kind Regards, Aaron, Manager
Guest User
Stayed in Dec 2023
Other
2.0/5
Posted on Jan 9, 2024
Hello, I'm contacting you because I'm fed up of seeing people who don't pay for their rooms here but who take advantage of the premises. Try to carry out checks often enough because I think it's scandalous for the people who do pay.
Federica B
Stayed in Nov 2023
Solo travelers
3.0/5
Posted on Dec 14, 2023
It was really a good experience! The staff, especially Emanuele, was great! A beautiful view and the common areas were a good way to socialize. The swimming pool is a good plus! The room and the bathroom weren't the best. The kitchen was good!
Response from Property: Hi Federica, thank you for your review and for choosing City backpackers. We're glad to hear that you had a good experience with our staff, especially Emanuele. We strive to provide excellent customer service and create a friendly atmosphere for our guests to socialize. It's great to know that you enjoyed the beautiful view and our common areas, including the swimming pool. We appreciate your feedback regarding the room and bathroom. We apologize if they didn't meet your expectations. We constantly work on improving our facilities, and we'll take your comments into consideration. We're happy to hear that you found our kitchen to be good. We aim to provide a well-equipped space for our guests to prepare their meals. Thank you again for your feedback, and we hope to welcome you back in the future.
bellapretenda
Stayed in Nov 2023
Solo travelers
5.0/5
Outstanding
Posted on Dec 2, 2023
The welcome from Cody was spectacular. More attention to detail and kindness I haven’t received in a 5 star hotel. Easy to get there from Roma Street station, take the 385 bus across the road and in 2 stops you’re there or walk 400 or so metres. The Barracks shopping centre is across the road, including Coles. Comfortable beds. Cool environment in summer. Best sleep I’ve had in a very long time. Great spacious areas to relax. Kitchen available. Swimming pool. Incredible city views. Luggage storage. And I repeat the most beautiful warm and friendly people. Totally clean and pest free. All in all highest recommendation.
Response from Property: Thank you for sharing your wonderful experience at City Backpackers HQ! We are thrilled to hear that you had a spectacular welcome from Cody and that our attention to detail and kindness exceeded your expectations. It's fantastic to know that you found our location convenient, with easy access from Roma Street station and the nearby amenities such as The Barracks shopping centre. We're delighted that you enjoyed the comfortable beds, cool environment, and had the best sleep in a long time. We appreciate your kind words about our spacious areas, kitchen, swimming pool, and incredible city views. Your compliments about our warm and friendly team mean a lot to us, and we're pleased that you felt welcomed throughout your stay. Maintaining a clean and pest-free environment is a top priority, and we're glad to hear that it met your expectations. Thank you for the highest recommendation! We look forward to welcoming you back to City Backpackers HQ for another exceptional stay. Kind Regards, Aaron, Manager City Backpackers HQ, Brisbane
madeleine292
Stayed in Jul 2023
Travel with friends
1.0/5
Posted on Aug 6, 2023
By far the worst hostel I’ve stayed in along the east coast. Kitchen was absolutely filthy, many of the guests are long term and therefore the fridges and storage in the kitchen was full. Fridges we’re never emptied/ cleaned. Dirty pots/pans everywhere. Room was filthy with hair all over the floor and bugs. One plug socket to charge electronics per room. Mixed gendered bathrooms with disgusting showers that hadn’t been cleaned in weeks. I would completely avoid, I’m sure there are much better places in Brisbane to stay for far less money.
Response from Property: Hey Madeleine, Please be advised we are under new management, we'd love for you to be able to re-attend in the future and experience all the positive changes we've made to the business :) Kind Regards, Aaron, Manager