Chimelong Panda Hotel Reviews

We stayed in the Prince Family themed room and everything was great! The customer service at the Panda Hotel is great! They installed a guardrail for the little one immediately upon request. There were 2 bath towels in the bathroom, but we were 4 people. Upon calling the front desk, they immediately provided additional amenities and even extra water bottles. Upon check in, the associate at the desk told us that the breakfast buffet is open daily from 7AM to 11AM, however when we got there at 10AM, the buffet was in the middle of being closed. This was upsetting as the kids had just sat down to eat and all the buffet items were removed. The sign outside the restaurant also listed the breakfast end time to be 11AM. We went to the front desk and complained right away, to which the manager apologized and told us that there was a misunderstanding and that the end time is actually 10AM. She offered a discount on the dinner buffet and a VIP shuttle to the Safari Park, which was not bad. Overall, it was a great trip and the kids enjoyed and did not want to leave. The little details of everything being catered towards children is what really made the difference. From the drinking cups, to the dental kits, to the bathrobes and slippers to the baby toilet seat on all the hotel toilets. We will definitely come back to the hotel in the future.

Kids paradise, is a nice place to bring family for a short trip. Kids love the hotel so much.

Staff cannot speak English Hard to travel Not so many english signs Too many people comparing to guests

A very great place to be for family with little ones. Worth to visit

The hotel is a bit old but clean.

My son and wife love this short trip 3 days 2 nights in Chinmelong Guang Zhou hotel. My love the themed of Panda and so convenient to visit the attraction nearby the hotel using the their shuttle bus.

Awesome kid friendly hotel and the breakfast is super good, mascots will come to the table during breakfast time 8:30am. It's highly recommended to take 3 days 2 nights package to fully enjoy the facilities and theme parks!👍🏻 Kids have a lot of funs and laughs here, thank you Chimelong!❤️ We'll definitely come back again!

Very attractive design hotel especially for children who loves panda

Panda-themed. Overall experience was quite good, because my kids love the panda decorations and the water park very much. We didn't go to the safari park, birds park, or circus because my kids didn't want to. Maybe we should come and visit these places next time!

Value worth with the money that've spent if taken with packages. The breakfast buffet also have many choices to choose from.

Clean room and good service. Breakfast alot of choices. Good to stay at least 3 nights to enjoy the attractions.

The kids enjoy the hotel internal mini zoo. I can see the hotel operator is trying very hard to make it like a world class resort just like Disney but somehow it appeared very "localize" kids friendly hotel. The room is quite smelly with smoke even thought we specially requested for non smoking room. Location wise is fantastic if you looking for easy accessibility for the zoo, theme park and circus.

Had a good time at the amusement park. Hotel is fairly clean but most time spent exploring the parks. Animal world is very big and easily can spend an entire day there. Staff service is acceptable and check-in process is very smooth. Will visit with kids again in future.

Hotel is very cool, able to see peacocks, rabbits, giant birds while eating breakfast and also in the lobby as well. It is a big hotel so we had to take time to go from 1 end to the other. You have to be on the advanced user of Wechat/Alipay to fully enjoy chimelong if you are not a local. Ordering room service requires wechat and also i had to connect to their wifi to access the food menu. there is also a convenience store at lvl 1, also a vending machine (using wechat) at every lift lobby. Take note that you have to walk 10-15mins out of you want to order food. Buying of circus tickets etc, all using wechat. For foreign travelers, we have to go to the ticketing station to register our faces. It is more of a themepark for locals, have to squeeze in the buffet line + shuttle buses to ferry you to the attractions. Managed to take the free cable car and see the panda at the zoo. The circus is a MUST GO, super impressive, upgrade to the VIP if you can, don't seat too near the front, the middle lane has performances as well. Recommended for family with small kids!