To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.7
Cleanliness4.8
Filter by:
Sort by:
All reviews(1540)
Positive reviews(1513)
Reviews with photos/video(380)
Loved the view(119)
Convenient for shopping(79)
Friendly front desk staff(74)
Tasty dinner(28)
Perfect for kids(26)
Close to amusement park(17)
Negative reviews(27)
Guest User
Deluxe Room (2 beds)
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 9, 2024
Staying at the Sheraton Hotel is like entering a cozy paradise where everything feels just right. The hotel looks stunning and feels super comfy. The food at the restaurants is really yummy, and the staff are super friendly and helpful. Plus, there's live music in the evenings, the band is really amazing, making your stay even more special. Sheraton Hotel is all about making you feel pampered and happy, it was an unforgettable moment.
Response from Property: Dear Valued Guest, thank you for choosing Sheraton Guangzhou Nansha Hotel and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Guest User
Deluxe Room (2 beds)
Stayed in Jun 2024
Family
19 review
4.7/5
Amazing
Posted on Jul 2, 2024
Very life hotel in Nansha, the stuff is very helpful, many of them can speak English. Breakfast is very nice, many options for every taste, maybe at least one fresh squeezed juice could be a good idea.
They were very kind and let me change my booking a without extra charge.
Response from Property: Dear guests, thank you for choosing to stay at Sheraton Guangzhou Nansha Yuexiu Hotel and leaving your valuable comments. To provide you with a comfortable living environment and home away from home service is the heart and common goal of all hotel staff. At the same time, we attach great importance to your feedback, and has been your review feedback to the hotel's relevant operating departments, we sincerely look forward to your return, I wish you and your family a happy life!
Guest User
Deluxe Room (Double bed)
Stayed in Dec 2023
Couples
41 review
4.0/5
Very Good
Posted on Dec 27, 2023
Near Wanda shopping mall. Room is tidy and clean but TV resolution can be better.
Response from Property: Dear Valued Guest, Thank you for choosing Sheraton Guangzhou Nansha Hotel and sharing with us of your stay experience. We are happy to hear that you are satisfied with our service, facilities. We also have shared your comments with the relevant team. We are focused on continuous improvement of our guest individual experiences and this cannot be achieved without honest feedback from guest like your good-self. Again, thank you for bringing these to our attention. We wish you a renewal trip.
tinhau chan
Deluxe Room (Double bed)
Stayed in Dec 2023
Couples
30 review
4.0/5
Very Good
Posted on Dec 26, 2023
everything is good but not up to excellent. i will choose to stay again when i next go there.
Response from Property: Dear Valued Guest,Thank you for choosing Sheraton Guangzhou Nansha Hotel and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve.We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Christ
Deluxe Room (Double bed)
Stayed in Jan 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 17, 2024
Great Hotel, nice and spacious rooms. Very friendly staff and excellent service. 5/5
Response from Property: Dear Valued Guest, Thank you for choosing Sheraton Guangzhou Nansha Hotel and sharing with us of your stay experience. We are delighted to hear that you had a wonderful time here. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve. We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Suet Fan
Deluxe Room (Double bed)
Stayed in Apr 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Apr 26, 2024
allover is good & breakfast has lots of choices.
Response from Property: Dear guests, thank you for choosing us. We will continue to work hard to provide you with a more comfortable stay. Thank you again for your support and praise! We sincerely look forward to your coming again!
Guest User
Deluxe Room (Double bed)
Stayed in May 2023
Couples
1 review
3.5/5
Posted on Jun 5, 2023
The hotel location didn't have many places within walking distance. It was clean and the service could speak English and was able to answer all of my questions. The room facilities were just okay, as some outlets didn't work and the sliding door to the bathroom made an incredibly loud squeaking noise. It seemed as though no one had checked it, or didn't try to fix it.
Response from Property: Dear Valued Guest,Thank you so much for staying at Sheraton Guangzhou Nansha Hotel and we appreciate your time to post such a detailed review. Your comments are well received and we have shared your feedback with the relevant departments and teams.Please accept our sincere apologies for those service you have experience during your stay. We valued your feedback which will certainly help us make further improvement. We hope that we could be awarded another opportunity to redeem ourselves and have you experience an uplifting Sheraton stay. We look forward to your next visit and providing you with future renewal stays.
Lito Velasco
Premier Deluxe Room
Stayed in Dec 2021
Family
3 review
5.0/5
Outstanding
Posted on Feb 1, 2022
We will come back to nansha great breakfast food and amenities
Response from Property: Dear guest,Thank you for choosing Sheraton Guangzhou Nansha Hotel and sharing with us of your stay experience.We are delighted to hear that you had a wonderful time here. It is refreshing to know that you are satisfied with our service, facilities and restaurants. Your encouraging words of praise has been conveyed to the team respectively, who take this as an inspiration for us to improve.We would be delighted to welcome you back in the near future to share further uplifting memories. We hope every element of your stay made you feel better than when you first arrived.
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Oct 30, 2024
I was deeply impressed by this hotel. Whether it is service, facilities or food, it has demonstrated excellent quality and professional attitude. I highly recommend this hotel to all travelers who are looking for high-quality services and experiences.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住廣州南沙越秀喜來登酒店並且留下寶貴的點評。我們很高興您有一個愉快的入住體驗,為您提供舒適的居住環境和賓至如歸的服務是全體酒店員工的心意和共同的目標。我們真誠地期待您的再次到來,祝您和您的家人生活愉快!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
During the National Day holiday, I wanted to find a place with relatively few people to play. I accidentally found this hotel in the comments and thought about checking in. Overall, it was very good to stay here. First of all, the hotel is in a very advantageous location in Nansha. It is next to Wanda. In addition, the hotel is relatively close to nearby large supermarkets, and the drive is about ten minutes, which is very convenient! There is also a park opposite the hotel. It is very good to take a walk while taking advantage of the rare good weather in Guangzhou recently.
Especially in terms of reception service, I am very satisfied. From the moment I entered the lobby, the enthusiasm and professionalism of the staff made me feel comfortable. They responded quickly to the needs of the guests, and were very thoughtful whether they were checking in or answering questions.
Regarding room facilities, I must mention its comfort and quality. The furniture in the room is modern and exquisite, and the space layout is reasonable, making the living experience very comfortable. The bed is soft and comfortable
In terms of catering, the hotel's restaurant offers a rich variety of dishes and flavors. Whether it is a diverse choice of breakfast or a rich combination of meals. In addition, the hotel's wine and beverage selection is also very wide, which can meet the needs of different guests.
In general, this hotel provides me with excellent service and a comfortable living environment. From reception to check-out, every step reflects the hotel's professionalism and thoughtfulness. I highly recommend this hotel to travelers who are looking for high-quality accommodation and services.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝選擇入住廣州南沙越秀喜來登酒店並與我們分享您的入住體驗。感謝您對本次入住感到滿意和認可,您的認可是我們最大的榮幸。真誠地期待您的再次到來!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Family
3 review
4.3/5
Very Good
Posted on Oct 11, 2024
After a long time of choosing a hotel in Nansha, I finally chose Sheraton.
It was my first stay, and I was most satisfied with the service attitude. All problems were solved quickly. There is Wanda Plaza nearby, which is convenient for shopping and eating.
However, I don’t know if it was due to lack of staff during the National Day holiday, the room was not cleaned up, the toothbrush and cup of the previous guest were still in the bathroom and no one cleaned them up, and the room card could not open the door and had to be replaced with a new one.
In addition, the hotel facilities felt a bit worse: the room was a bit small, and the bathroom occupied a large area. The swimming pool has deep and shallow areas, it is open-air, and the swimming pool is relatively small. The glass doors of the bathroom are transparent, which is really embarrassing if you come to play with friends. The bathtub is sealed from the outside, and I bought a bathtub bag but it can’t be used. The bathroom exhaust system is very poor, and the water vapor odor is difficult to dissipate.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇下榻廣州南沙越秀喜來登酒店並且留下寶貴的反饋意見。感謝您對我們服務的認可,我們對您的入住體驗感到關注,同時我們很重視您反映的問題,並將您的點評反饋給酒店相關營運部門。為您提供舒適的居住環境和賓至如歸的服務是全體酒店員工的心意和共同的目標。我們真誠地期待您的再次到來,祝您和您的家人生活愉快!
Tiancai125
Deluxe Room (Double bed)
Stayed in Oct 2024
Travel with friends
50 review
5.0/5
Outstanding
Posted on Oct 6, 2024
During the National Day holiday, I wanted to take my kids out to play. I was struggling between Zhongshan and Nansha, and later I chose this hotel. It turned out that my choice was right. I spent an unforgettable time in the hotel, and I highly praised the hotel's high-quality services and facilities. Here are some of my specific comments:
First of all, the hotel has a superior location and very convenient transportation. It can be easily reached by public transportation or by car. In addition, the hotel is surrounded by an elegant environment, close to shopping malls and food streets, which facilitates our shopping and dining needs.
Regarding the hotel's facilities, I must praise its modern design and comfortable atmosphere. The lobby is spacious and bright, and the decoration style is modern and warm. The rooms are spacious, clean and extremely comfortable, equipped with high-quality bedding and bathroom facilities, allowing me to enjoy a high-quality sleep and comfortable experience during my stay. In addition, the hotel also provides recreational facilities such as a spacious gym and indoor swimming pool for us to relax.
In terms of service, I felt the professionalism and enthusiasm of the hotel staff. From the moment I arrived at the hotel, they greeted me with a smile and provided thoughtful service. Both the receptionist at the front desk and the room service staff showed a high degree of professionalism and a friendly attitude. They not only provided me with detailed information and help, but also tried their best to meet my needs.
In addition, the hotel's catering service is also worth mentioning. The restaurant offers a variety of food options, whether it is breakfast, lunch or dinner, it can meet the needs of different tastes. The dishes are rich in variety and delicious, making me feel the warmth of home while enjoying the food.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝選擇入住廣州南沙越秀喜來登酒店並與我們分享您的入住體驗。酒店位於廣州市南沙區的中心位置,地理位置優越,且緊鄰商業零售、大型商場,數步之外便是地鐵4號線金洲站,約10分鐘路程即可抵達18號線,可俯瞰蕉門河美景。真誠地期待您的再次到來!
Guest User
Panku B.Duck Family Twin Room
Stayed in Oct 2024
Family
8 review
5.0/5
Outstanding
Posted on Nov 16, 2024
The hotel is large and new, with a rich breakfast and a sand pool for children to play in. Adults can also sit under the tent next to it to rest. It is next to Jiaomen Park, which is very convenient for taking children for a walk.
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住廣州南沙越秀喜來登酒店並且留下寶貴的點評。為您提供舒適的居住環境和賓至如歸的服務是全體酒店員工的心意和共同的目標,感謝您對我們服務的認可,這將會成為我們不斷前進的動力,酒店地處南沙區商業中心,地理位置優越,同時周邊就是蕉門河公園,便利的交通可以輕鬆通達南沙水鳥世界、南沙天后宮、南沙濕地公園等目的地,是商務出行以及休閑出遊的目的落腳地。我們真誠地期待您的再次到來,祝您和您的家人生活愉快~
Xugongzi
Deluxe River-view Queen Room
Stayed in Oct 2024
Business travelers
15 review
3.7/5
Posted on Oct 21, 2024
I rarely give such bad reviews. The sanitation of the trash cans is extremely poor. I feel that it is not up to the Sheraton standard. I feel that this is the worst Sheraton I have stayed in Guangdong. The facilities and equipment are a bit old, especially the design of the water boiling area is really bad. If you have high expectations for Sheraton quality, you will be disappointed! I write this just to improve the quality of Sheraton!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您一如既往地選擇廣州南沙越秀喜來登酒店酒店並留下寶貴的意見。我們對您遇到的情況感到十分的關注,我們努力和持續改進客房的衞生質量!我們會做得更好,我們真誠地期待您的再次到來。祝您和您的家人生活愉快!
Guest User
Deluxe Room (2 beds)
Stayed in Oct 2024
Family
9 review
5.0/5
Outstanding
Posted on Oct 3, 2024
The room is clean and tidy, and the view is great! The hotel service is also very thoughtful and enthusiastic. It is very close to Wanda Plaza, and it is very convenient for eating and entertainment! Great!
Original TextTranslated by Google
Response from Property: 尊敬的賓客,感謝您選擇入住廣州南沙越秀喜來登酒店並且留下寶貴的點評。為您提供舒適的居住環境和賓至如歸的服務是全體酒店員工的心意和共同的目標,酒店地處南沙區商業中心,地理位置優越,同時周邊就是蕉門河公園,便利的交通可以輕鬆通達南沙水鳥世界、南沙天后宮、南沙濕地公園等目的地,是商務出行以及休閑出遊的目的落腳地。我們真誠地期待您的再次到來,祝您和您的家人生活愉快!