Atour Hotel Guangzhou Baiyun Jiaxuan Hebian

I had a fantastic stay! The hotel environment was very comfortable, and the front desk staff were incredibly friendly. Overall, it was a truly wonderful experience.

Upon entering the hotel lobby, the front desk staff greeted us warmly and offered hot tea. The check-in process was a breeze. Our room was spotless, and the bedding was exceptionally comfortable. The neighborhood is fantastic, with an abundance of dining options. Plus, getting to the airport is incredibly convenient!

The hotel's ambiance was a delightful surprise! The room was spotlessly clean, and the bedding looked and felt freshly laundered. It made for a truly comfortable and reassuring stay.

I was absolutely blown away by the ambiance of this hotel! The moment I stepped into the lobby, the warm lighting and subtle, soothing aroma instantly put me at ease. Lush greenery was artfully placed in every corner, and even the sofas in the waiting area were incredibly comfortable. I just had to snap a photo and post it on my WeChat Moments, and I got so many friends asking for the hotel's name! The room itself was an even greater delight. It was incredibly quiet at night; absolutely no external noise could be heard. Staying here felt as relaxing as being in my own home. I'll definitely choose this hotel again on my next visit!

A good hotel typically excels in four key areas: cleanliness, tidiness, quietness, and service. **Cleanliness** * Guest rooms are spotless, with no hidden grime. Linens (sheets, duvet covers, towels) are pristine white, stain-free, and carry a fresh laundry scent. * Bathrooms are sparkling clean, including floors, mirrors, and fixtures, with no standing water or unpleasant odors. Vanity countertops are tidy, free of water stains or residual items. * Public areas like the lobby, corridors, and elevators have clean, dust-free floors. Walls and decor are free of dust, and the air is fresh and odor-free. **Tidiness** * Guest rooms are well-organized, with items neatly arranged. Furniture and appliance surfaces are free of scratches and stains. Wardrobes, desks, and nightstands are tidy, with no cluttered items. * In public areas, seating, plants, and signage are neatly arranged. There's no scattered trash or debris, creating an overall comfortable and refreshing visual impression. * Hotel linens are replaced promptly. Disposable amenities in guest rooms are well-stocked and neatly arranged, never short or messy. **Quietness** * Guest rooms have excellent soundproofing, effectively blocking external noise like footsteps in the hallway, conversations from next door, and street traffic, ensuring a quiet and comfortable stay for guests. * Background music in public areas is at a moderate volume, not overly noisy. Staff communicate quietly, avoiding loud conversations that might disturb guests. * The hotel's surroundings are relatively quiet, away from noise sources like construction sites and large entertainment venues. Alternatively, it has effective soundproofing to mitigate any potential external noise. **Service** * Staff are warm and friendly, proactively greeting guests with a smile, patiently answering questions, and offering assistance proactively. * Check-in and check-out processes are efficient and convenient. Staff are proficient, minimizing guest waiting times, and are flexible and adept at resolving any special situations that arise. * Room service is prompt. Requests like replenishing items or room cleaning are handled quickly. Staff respect guest privacy during service, avoiding unnecessary disturbances. * Other ancillary services (e.g., dining, fitness, concierge) are professional and thoughtful, meeting guests' reasonable needs and making them feel cared for and valued.

Upon entering this hotel, you're immediately enveloped in a wonderfully calming atmosphere. Its sophisticated design, complemented by a delicate, pleasant fragrance wafting through the air, instantly melts away any travel fatigue. The rooms are exquisitely furnished, striking a perfect balance between coziness and sophistication, with every detail, down to the small ornaments in the corners, exuding thoughtful design. The service, moreover, is impeccable. Upon learning I was checking in with my child for an exam, XinZhi at the front desk proactively upgraded us to a quiet room. This attention to detail truly sets them apart. A hotel this thoughtful will definitely be my top choice for future visits!