ATARAXIA-SHADE HOTEL

ATARAXIA-SHADE HOTEL Reviews

ATARAXIA-SHADE HOTEL

Room 3207, BuildingC2, Haizhuwan, Xinghui, Haizhu District, Guangzhou, Guangdong, ChinaView Hotel Details
ATARAXIA-SHADE HOTEL
ATARAXIA-SHADE HOTELATARAXIA-SHADE HOTELATARAXIA-SHADE HOTEL
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ATARAXIA-SHADE HOTEL Guest Reviews

4.6/5
Very Good
543 review
Verified reviews
Location4.6
Amenities4.5
Service4.5
Cleanliness4.6
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All reviews(543)
Positive reviews(527)
Reviews with photos/video(339)
Large rooms(102)
Good audiovisual experience(101)
Convenient parking(63)
Friendly front desk staff(37)
Amazing natural light(29)
Fantastic river view(29)
Close to metro(25)
Curtains blocked light well(12)
Negative reviews(16)
FahadJ
City-view Guestroom (Double bed)
Stayed in Sep 2024
Business travelers
8 review
5.0/5
Outstanding
Posted on Nov 2, 2024
It is a 15 mnt walk to the closest subway. I choose this location because it was very convenient for me to go different areas ( Canton Tower and Cantor Fair. Easy to find for me. Lots of food stalls. There are about 3-5 Halal Restaurants ( closest was just down the hotel ). Very Quiet, clean and cozy space to live. I choose City View Double Bed Guestroom and woooof. Love the stay there. Will definitely book again.
Response from Property: Thanks for your approval and hope to see you soon! Warm welcome to you back to Guangzhou again!
Ardian
Zhi Yue Double Bed Room With Large Screen Projection
Stayed in Sep 2024
Couples
3 review
5.0/5
Outstanding
Posted on Oct 28, 2024
The best experience when visit Guangzhou for visit the Canton Fair, booking at Ataraxia Shade Hotel for 6 days, The Apartment very close with yangang MRT (Green Line) about 800m, Its very helpul to mobile around city. Around apartement there is lot street food and convenient store. Apartment have good facilities like washing machine, etc. Very recommended to stay here, the owner very very helpful. Hope can trip again to Guangzhou in the next time
Response from Property: Thanks for your coming and hope to see you soon at the next Canton Fair! Customers can take the subway or taxi to the Canton Fair, both is convenient. We'll do our best for you while you stay in Guangzhou! Best wishes!
Guest User
SKY-VILLA Triple-Bed Family Suite
Stayed in Oct 2024
Travel with friends
1 review
1.1/5
Posted on Nov 28, 2024
Ataraxia Shade Hotel, Guangzhou Our experience was not only disappointing but greatly misrepresented on the website. After two nights we cancelled and moved to another hotel. It did not fit into a hotel category or any other but in fact was an apartment in a residential complex. The 90 sq m apartmentappealing to our need consisting of 2 bedrooms 2 bathrooms and large living area. On arrival we found it was as two separate levels which could be closed off for separate bookings and the living room did not exist. Only provide disposable paper towels. 润樾酒店 非常誤導的網上資料:我們24年11月份是因為它說有90平、兩睡房、兩浴室,還有小廚區和休閒廳(living area)才入住的,本訂了5晚。誰知…… 1.「酒店」原來是住宅小區內的幾個單位,應該連賓館也不算上。 2. 90平單位是分上下層,需要時可以分開租給兩家客人的間隔。我們七十多歲的老人家要天天上落樓梯! 3. 小廚區是有電熱板和洗衣機,但一件鍋、碗、碟、食具也沒有;沒乾衣機又沒晾衣架。 4. 休閒廳和小廚區是在下層大床前面,一點私隱也沒有 5. 一次性浴巾像一片大廚房紙。 6. 收600多元一晚(4個人)絕對不值。 除了還算清潔以外,沒一樣東西可以給一點分的。 我們只住了兩晚便退錢、退房。
Response from Property: 您好,根據您的評價,我店非常重視並針對您的每一條反饋進行核查,發現您上述的評價並不是真實且符合我店的情況,現予以回覆如下:1、房間具備房屋管理局相關部門的準確面積測量,單層面積49平,雙層面積超過100平米,每層各有一個獨立大床,每層各有完全獨立的浴室,相應的休閑廳也是如房源介紹圖片所示,您所提及的區域在現場都是真實存在,並且也是與我店展示的圖片完全一致;2、我店是公寓式酒店,在國內公寓式酒店都是這種,並且在我店的外部環境展示裏,也有明確展示公寓的外立面、大堂、走廊過道、電梯廳等公共空間,這是您在預訂前就能明確看到的;3、上下兩層的格局是開發商統一佈置,這種格局稱為雙鑰匙,是國內非常常見的公寓佈局,且該房型的評論裏也多有客人提及是上下兩層的,如果不希望上下樓梯,也可以選擇兩套下層的房間,入住期間未有收到您的反饋,且您也並未“天天”住,您衹入住了一個晚上;4、關於電磁爐和所謂的鍋碗碟等用品,我店房源介紹明確告知不能做飯,在預訂前您就清楚知道房間是不具備做飯功能的;關於洗衣機,房源介紹也並沒有提及過有乾衣功能,而且洗衣機都是滾筒,洗完基本就幹得差不多,另外每層房間都配備了可以晾衣的敞開式衣櫃、衣架,就算不夠衣架,還能向前台領取更多,並不存在您説的沒有晾衣架;5、您所謂的休閑廳和小廚區,與我店展示的圖片完全一致,您預訂前是完全知悉房間內部的格局;6、一次性浴巾是國家標準的產品,且我店配備的是60g加厚的一次性浴巾,出於個人衞生着想,我們是花了更高的成本提供一次性浴巾;若您需要普通循環再用浴巾,也可以跟管家反饋,但是期間並未收到您的任何反饋;7、房費價格是否值得,見仁見智,也謝謝您對我店衞生的認可,至於其他您所謂沒有一樣可以給分的事項,我店已明確鄭重回復如上,沒有一項是符合真實情況的,且在預訂前均是您以明確知悉、我店明確公示的事項;8、附加一句:按照退訂規定,您入住後如無合理理由,本來我店是有權不予退訂的,當您沒有給出任何理由希望退訂時,我店出於客人服務第一位的原則也同意了退訂,但並不代表我店認可您上述提到的不合理、不真實的評價,現説明如上。供其他客人蔘考,評價也不僅是您一家之言,建議其他客人可以多參考我店的其他評價,綜合考慮,謝謝。
Roman Sharma
Zhi Yue Double Bed Room With Large Screen Projection
Stayed in Sep 2024
Business travelers
6 review
3.2/5
Posted on Nov 5, 2024
I recently stayed at this hotel and had a mixed experience that I would like to share. Good Aspects: The hotel was exceptionally clean, and the large windows allowed plenty of natural light to fill the room, creating a bright and inviting atmosphere. Located in a very quiet area with a private road, it provided a peaceful environment that was perfect for relaxation. The elevators arrived quickly, which was a pleasant surprise and made moving around the hotel hassle-free. There were plenty of dining options just about 10 minutes away towards the metro station, making it convenient to explore local cuisine. Areas for Improvement: Unfortunately, the view from my window was obstructed by Building 1, necessitating the need to keep the shades closed for privacy, which detracted from the overall experience. I found it unusual that there was no laundry machine available in an apartment hotel, which would have been very helpful during my stay. The hotel provided one-time use, paper-thin disposable towels that were ineffective at absorbing water. I ended up having to purchase my own towel for comfort and practicality. After checkout, I received a message on WeChat offering money for leaving a 5-star review with photos. This felt unprofessional and left me questioning the integrity of their review system. Overall, while the hotel had some strong points, there are several areas that need attention to enhance guest satisfaction.
Response from Property: Thank you so much for your comment above and glad to receiver your opinion of staying in our hotel. We've sent a team including the manager, house-keeper to double check the problem you reacted. First, according to your booking, you booked a normal big bedroom without any view so that there was beside to the other building. If you want a great view room(the city view or the river view room), I suppose you to book the River-view big bedroom or the City-view big bedroom. Secondly, there's laundry machine in the front desk and you can call us to service this for you for free. Thirdly, for the customers' safety and cleaner, we provide one-time use towels which you can change everyday during staying in the hotel. Most of the customers think that is greater so we do this. If you needed normal towel, you can also tell us and we'll offer that one, but pls let us know. Last, we only told that if you approved the stay in the hotel and the service we offer, we're glad to see you leave a 5-star review but it all depends on you. We do so just to courage customers to leave a truly review for us, all is your freedom.
Su-Ying Lee
Zhi Yue Double Bed Room With Large Screen Projection
Stayed in Feb 2024
Solo travelers
4 review
4.5/5
Great
Posted on Mar 28, 2024
This is a good location. Restaurants and convenience stores right downstairs. Many food options about a 10 minute walk away. Yangang subway station about 15 minute walk away. It would be helpful if they send directions for foreign guests who can't read Chinese. The room is spacious and includes a clothes washer but no washing soap. There is a kitchen with small fridge, sink and one burner. No dishware, utensils or cooking supplies whatsoever. No dish soap, sponge for washing, drying rack or kitchen towels. It would be five stars if they provided a few kitchen items. Bring your own if that's important. A few extra clothes hangers or a drying rack for clothes would have been useful too.
Response from Property: Thanks for your staying and see you again in the future. We'll take your advice soon and give some guidence about the directions for foreigners. There is washing soap in the bathroom, which under the mirror cabinet. Or you can ask for it and our staff will sent it for you soon. I'm so sorry that we're not allow to cook in the room so there's no any kitchen items providing for the customers.
Guest User
Zhi Yue Family Room (Large Screen Projection & Tatami)
Stayed in Sep 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Oct 8, 2024
Nice location and service
Response from Property: Thank you for your support and liking. Our hotel is located in the core urban area of Guangzhou, about a few hundred meters away from the subway station, just a few minutes' walk away. It is also very convenient to take a taxi or drive by car. In addition, there are many restaurants and convenience stores downstairs from the apartment, making life very convenient. Thank you for recognizing the butler service! We look forward to your return!
Guest User
River-view Guestroom (Double bed)
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 14, 2025
I was deeply impressed by this hotel. I stayed there for 3 consecutive days. The environment was elegant and quiet, the rooms were spacious and bright, and the facilities were complete. The front desk service responded quickly, and it was very quiet at night, making people sleep very comfortably
Original TextTranslated by Google
Response from Property: 非常感謝您選擇小樾,並且為小樾留下了如此美好的評價。小樾深感榮幸能夠為您提供優雅寧靜的環境和寬敞明亮的住宿體驗。得知小樾的設施和服務能夠滿足您的需求,讓您享受到一個舒適安靜的夜晚,是小樾最大的欣慰。小樾始終堅信,優質的服務和良好的住宿體驗是每一位客人應得的。您的滿意是小樾不斷努力的方向,您的肯定則是小樾前進的動力。【潤萬物 樾無聲】小樾在此祝您和家人新春快樂!萬事如意!闔家安康!期待您再次到來!
Nᴏᴛʜɪɴɢ ᴛᴏ sᴀʏ .
Zhi Yue Double Bed Room With Large Screen Projection
Stayed in Jan 2025
Couples
24 review
5.0/5
Outstanding
Posted on Feb 6, 2025
Passing by Guangzhou, I planned to check in at the Little Waist. I saw this hotel on the app. Since I was driving and didn't want to go around the city, I booked this hotel. The location is easy to find, and parking is convenient. It's easy to get in and out. After parking, I took a taxi to eat and play. The room was clean and hygienic, the projection was large, and it was convenient to take a shower. Overall, it was very good. I will choose this hotel next time. Facilities: Complete. Hygiene: Very good. Environment: Quiet surroundings. Safe parking downstairs. Service: Very good.
Original TextTranslated by Google
6/10
Response from Property: Sincerely thank you for your support and trust in Xiaoyue. I am glad to hear that you are satisfied with the hotel's location, parking convenience, room cleanliness and facilities, which are the directions that Xiaoyue has been working hard. Your comfortable experience is Xiaoyue's greatest pursuit. Whether it is the experience of projection equipment or the convenient bathing environment, Xiaoyue is deeply gratified. At the same time, Xiaoyue is also very happy to know that you think Xiaoyue's service level has met your expectations. Xiaoyue has always been committed to providing every guest with a quiet, safe and comfortable accommodation environment. Your affirmation is the best encouragement for the Xiaoyue team. [Moisturizing All Things Yue Silently] Xiaoyue wishes you and your family a happy New Year! All the best! Family health! Looking forward to your visit again!
Guest User
City-view Guestroom (Double bed)
Stayed in Jan 2025
Couples
10 review
4.5/5
Great
Posted on Feb 10, 2025
The location is not far from Yangang Station, Changgang Station and Baogang Station. The geographical environment is excellent. The space is large and the bed is soft and comfortable. There is also a separate bathroom with dry and wet areas. The overall experience is very good. It is worth recommending. I will come again next time.
Original TextTranslated by Google
Response from Property: 感謝您選擇小樾,並且對小樾的地理位置、住宿環境和整體服務給予高度評價。小樾非常高興得知您在我們的酒店度過了舒適愉快的時光,特別是您對大床和乾濕分離浴間的滿意。【潤萬物 樾無聲】小樾在此祝您和家人新春快樂!萬事如意!闔家安康!期待您再次到來!
Guest User
Zhi Yue Family Room (Large Screen Projection & Tatami)
Stayed in Jan 2025
Travel with friends
1 review
4.5/5
Great
Posted on Feb 11, 2025
After staying in the surrounding shops, I found this treasure trove of cost-effective shops. I really recommend it! The room is large, clean, and the bed is clean and comfortable. The room is also tastefully decorated with leather furniture, which is very classy. There is also a large projection screen, which is comfortable to look at. The key is that you can park. Parking is very convenient, there are plenty of parking spaces, and it is very convenient to enter and exit. Next time my friends come over, they will be my first choice.
Original TextTranslated by Google
Response from Property: Thank you for your support and love for Xiaoyue. I hope you and your family like it! Our rooms and supplies are carefully selected and matched to ensure that guests can have a comfortable experience. [Nourishing all things silently] Looking forward to your coming again!
Guest User
Zhi Yue Family Room (Large Screen Projection & Tatami)
Stayed in Jan 2025
Travel with friends
2 review
5.0/5
Outstanding
Posted on Feb 9, 2025
The hotel is cost-effective and the stay experience is excellent. The room is clean and spacious. It is nice to be able to see the waist directly from the window, which makes people feel happy. The room is also cleaned very cleanly, the front desk service is warm and friendly, and the whole stay process is satisfactory
Original TextTranslated by Google
Response from Property: 感謝您選擇小樾,併為小樾留下了如此正面的評價。小樾非常榮幸得知您對小樾的房間整潔度、寬敞度以及窗外美景感到滿意,同時也為小樾的前台服務團隊得到了您的認可而自豪。小樾始終致力於為每位客人提供舒適、乾淨的住宿環境以及熱情友好的服務。您的滿意是小樾最大的追求,您的寶貴意見也將幫助小樾不斷進步。【潤萬物 樾無聲】小樾在此祝您和家人新春快樂!萬事如意!闔家安康!期待您再次到來!
Guest User
Zhi Yue Double Bed Room With Large Screen Projection
Stayed in Jan 2025
Other
3 review
5.0/5
Outstanding
Posted on Feb 6, 2025
The hotel is in a prime location with complete surrounding facilities. The windows provide excellent lighting, and the refrigerator and washing machine in the room are very practical. The large bed is very comfortable, ensuring a good sleep quality. The room is spacious and bright, with first-class facilities. The projector works very well, allowing me to immerse myself in the world of entertainment. It was quiet at night and an unforgettable accommodation experience
Original TextTranslated by Google
Response from Property: Thank you for choosing Xiaoyue and leaving such a good review for Xiaoyue. Your comfort and satisfaction are Xiaoyue's greatest pursuit, and your affirmation is the best affirmation of Xiaoyue's work. Xiaoyue is very happy to know that: - You enjoy the ample lighting and first-class facilities in the room; - The refrigerator and washing machine bring convenience to your stay; - The comfortable big bed provides you with a good sleep; - The immersive entertainment experience brought by the projector; - The tranquility of the night creates an unforgettable stay experience for you. [Moisturizing All Things Yue Silently] Xiaoyue wishes you and your family a happy New Year! All the best! Family health! Looking forward to your visit again!
Yuxuan
City-view Guestroom (Double bed)
Stayed in Jan 2025
Family
1 review
5.0/5
Outstanding
Posted on Feb 8, 2025
I stayed for three days and felt great. The room was clean and warm, with complete facilities. The front desk service was warm and thoughtful, and they also reminded me of things to pay attention to. It was great!
Original TextTranslated by Google
Response from Property: We are very glad to know that you had such a pleasant stay at Xiaoyue. Your satisfaction is Xiaoyue's greatest pursuit. Clean and warm rooms, complete facilities and warm and thoughtful front desk service are all what Xiaoyue strives for. Your affirmation and praise are the greatest encouragement to Xiaoyue. At the same time, Xiaoyue is very grateful for your valuable suggestions. Xiaoyue promises to continue working hard to provide you with better services and a comfortable living environment. [Moisturizing all things silently] Xiaoyue would like to wish you and your family a happy New Year! May all go well with you! I wish you and your family good health! Looking forward to seeing you again!
Guest User
Zhi Yue Family Room (Large Screen Projection & Tatami)
Stayed in Jan 2025
Family
2 review
4.8/5
Amazing
Posted on Feb 3, 2025
I came to Guangzhou during the Spring Festival. The hotel has a beautiful environment, convenient location and high cost performance. The room is spacious and bright, and the details are well handled. It is pet-friendly and great. The front desk guy is enthusiastic and responsive. I highly recommend it.
Original TextTranslated by Google
Response from Property: 感謝您選擇小樾,並分享您愉快的住宿體驗。小樾非常高興得知您對小樾的環境、位置、性價比以及房間條件感到滿意。同時,小樾也深感榮幸您對小樾的寵物友好政策和前台服務給予了高度評價。您的滿意和推薦對小樾來説是無上的榮譽,也是小樾不斷努力的動力。小樾承諾將繼續保持高標準的住宿體驗,為您提供更加温馨、便捷的服務。【潤萬物 樾無聲】小樾在此祝您和家人新春快樂!萬事如意!闔家安康!期待您再次到來!
tsai0988
City-view Family Room
Stayed in Dec 2024
Family
2 review
4.5/5
Great
Posted on Feb 10, 2025
The first time I went to Guangzhou, I booked Runyue Hotel (Guangzhou Diyuan Metro Station Yangang Metro Station Branch). In addition to the night view of Guangzhou Tower at night, the most impeccable thing is its good location and very convenient transportation. It is only a 3-minute walk to Diyuan subway station, where you can take Line 11 inner ring to Fangcun Station (for visiting Baietan Dawan Art Center) and to Ruyifang Station (for visiting Liwan Lake Park and Yongqingfang). It is really convenient. Opposite the hotel is the Nanbian Road Terminal, where bus No. 230 goes to Zhujiang New Town and bus No. 29 goes to Jiangnanxi business district for shopping and dining. The transportation is really convenient.
Original TextTranslated by Google
6/9
Response from Property: 感謝您選擇入住小樾,非常高興聽到您對小樾的地理位置和便捷交通感到滿意。能夠讓您在晚上遠眺廣州塔的夜景,也是我們的榮幸。您對我們的地理位置和前台服務表示認可。能夠為您的旅行提供便利和舒適的環境,是小樾一直追求的目標。小樾很高興知道您對前台小哥的服務印象深刻。他的熱情和專業是我們團隊精神的體現,小樾很自豪能夠擁有這樣優秀的員工。【潤萬物 樾無聲】小樾在此祝您和家人新春快樂!萬事如意!闔家安康!期待您再次到來!