Royal Holiday Hotel

Royal Holiday Hotel Reviews

Royal Holiday Hotel

Area A, Chengdong Commercial Center, East Huancheng Road, Guangning, Guangdong, 526300, ChinaView Hotel Details
Royal Holiday Hotel
Royal Holiday HotelRoyal Holiday HotelRoyal Holiday Hotel
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1 night

Royal Holiday Hotel Guest Reviews

4.5/5
Good
407 review
Verified reviews
Location4.5
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(407)
Positive reviews(383)
Reviews with photos/video(46)
Classy environment(26)
Delicious breakfast(18)
Large rooms(17)
Friendly front desk staff(17)
Easy to get around(15)
Poor air conditioning(9)
Perfect for business trips(6)
Located downtown(6)
Negative reviews(24)
Guest User
Deluxe Triple Room
Stayed in Nov 2023
Family
2 review
4.5/5
Great
Posted on Dec 19, 2023
Guangning is such a beautiful place, this hotel is very accessible to shops and restaurants nearby.
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not get your 5-point praise. It may be that the hotel has not done enough. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Mingtiannihao🫡😘🥰
Deluxe Single Room
Stayed in Jul 2024
Business travelers
6 review
2.0/5
Posted on Aug 23, 2024
Too old, bad mattress. The shower room door and wash basin were broken, and even the shower gel lid was opened. Forgot to take a photo!
Original TextTranslated by Google
Response from Property: Dear customer, thank you very much for your support. According to what you said about the broken shower door and wash basin, we knew which room number you were staying in by looking at the pictures. After seeing your comment, we went to check the room immediately and found no problems. If you have any questions during your stay, please let us know. Please call the front desk and we will handle it immediately.
Anonymous User
Deluxe Single Room
Stayed in Mar 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The front desk service attitude is enthusiastic, the room is clean, the room aunt is enthusiastic, it is worth recommending, the room is large, and the surrounding environment and transportation are convenient
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel and look forward to visiting again.
Lukasifu
Deluxe Double Room (Memory Foam Mattress)
Stayed in Dec 2023
Business travelers
14 review
5.0/5
Outstanding
Posted on Jan 4, 2024
The front desk was very welcoming, the room was large, the surroundings were lively, and it was convenient to eat. The hotel also provided snacks, making it the first choice for business trips in Guangning.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Yujing Holiday Hotel will always stand in this city, waiting for your arrival! See you there! Wish you: smile often!
Guest User
Deluxe Double Room (Memory Foam Mattress)
Stayed in Oct 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Nov 7, 2023
The room is very clean and comfortable, the breakfast buffet is very rich, and the surrounding facilities are also good! High cost performance, worth recommending!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Deluxe Double Room
Stayed in Sep 2023
Family
42 review
4.5/5
Great
Posted on Oct 5, 2023
I stayed one more night, a total of three nights, and it was still good. I tried the dinner at the restaurant downstairs, and the food was really good. The clerk proudly said that this is the best restaurant in Guangning.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not get your 5-point praise. It may be that the hotel has not done enough. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Wobushiqianfeng
Deluxe Single Room
Stayed in Sep 2023
Solo travelers
15 review
4.2/5
Very Good
Posted on Oct 7, 2023
Except for the bedding which has the smell of the returning south wind, everything else is good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not get your 5-point praise. It may be that the hotel has not done enough. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
覺者
Deluxe Single Room
Stayed in Jul 2023
Family
8 review
3.7/5
Posted on Aug 23, 2023
I went back to my hometown to visit relatives and stayed at the Guangning Hotel for 3 days. The overall review was good. The waiters were kind and friendly. The decoration of the hotel is traditional and nostalgic, but clean and clean. The accommodation environment is also very quiet. There are many restaurants nearby, but we prefer the hotel restaurant because of the morning tea. There is no need to go out for dinner, and the transportation is very convenient. The hotel is 15 minutes' drive from the high-speed rail station. Taking a taxi is very convenient and affordable. If you come back to Guangning Hotel, it will be your first choice.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not get your 5-point praise. It may be that the hotel has not done enough. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Guest User
Deluxe Triple Room
Stayed in Jan 2024
Family
21 review
4.2/5
Very Good
Posted on Feb 13, 2024
The room was clean, but a guest's booger was smeared on the wallpaper, but the aunt didn't see it. The bathroom door should have a water retaining plate under it, so all the water flowed out. The shower head is high, but the direction cannot be adjusted. There is no front desk phone number in the room, and I couldn't find it after searching for a long time. There is only the restaurant phone number, but fortunately the restaurant helped to contact them, and the service is still good.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support to the hotel. We are still a little disappointed that we did not get your 5-point praise. It may be that the hotel has not done enough. I hope that you can point out our shortcomings next time you come. We will try our best to do better. We will serve attentively so that every guest who comes to the store can feel the warmth of home. I hope that our service can bring you more surprises and touches. I look forward to your next visit!
Guest User
Deluxe Double Room
Stayed in Jan 2024
Family
1 review
1.0/5
Posted on Feb 8, 2024
The child felt uncomfortable and vomited in the middle of the night, and some of the stains were on his hair and clothes, and on the quilt, sheets, and pillowcases. The rest was vomited into the toilet. I used the hotel's small square towel to clean the hair, and the stains on the pillowcase were washed clean by hand rubbing with shower gel. After leaving the hotel in the morning, I received a call saying that the sheets, bed sheets, and small square towels needed to be destroyed and compensated. The quilt cover and bed sheet were 100+ each, and the small square towel was 18. After the discount, it was 230 because the deposit was only 200, so it was compensated. A stain that can be washed clean by hand rubbing and shower gel will be compensated for 200 in a laundry room with professional equipment and cleaning agents or a hotel with professional partners. Since it is compensated instead of cleaning fees, it should be returned to the consumer for self-disposal. Finally, whether the sheets, bed covers, and small square towels were really destroyed is a matter of opinion. Those who understand will understand.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We are deeply sorry for your experience during your stay at the hotel. We have washed the sheets and quilt covers and soaked them in hot water. But it wasn't cleared either. The linen was indeed thrown away. I even called you at that time. We will not charge you this fee without reporting the damage. We don't charge excessive fees.
Guest User
Deluxe Double Room
Stayed in Dec 2023
Family
6 review
1.5/5
Posted on Jan 26, 2024
This hotel Health: It's clean and the room is quite big and spacious, but it's quite cold here in winter. I have to wait for more than ten hours to get a little bit of heat when the air conditioner is turned on to the maximum. It was freezing cold when I first entered the room. I couldn't feel the room was hot with the air conditioner. I asked the waiter to come and check the air conditioner. She said she felt very hot. The air conditioner was the hottest. I was speechless. Okay, you feel hot, but others don't feel the same heat as you. I spent half the night with a heating pad. I don't want to comment on the breakfast, but I know how it was. I checked out at the service desk on the first floor and got the parking ticket. The front desk staff sat down and didn't leave the stool for a moment during the service. The service is hard to describe. I just want to say that it is not easy for the elderly to check in.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your review of the hotel! We regret for your experience during your stay at the hotel. Your valuable opinion is very important to us, we will inform relevant departments to improve service quality. If you come here next time, I hope to book this hotel again and give us a chance to apologize. Looking forward to visiting again!
HBqishao
Deluxe Single Room
Stayed in Jun 2023
Couples
2 review
5.0/5
Outstanding
Posted on Jul 10, 2023
Worth recommending, the front desk is welcoming... The surrounding environment and transportation are very convenient
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to provide every guest with a different holiday experience. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.
Guest User
Deluxe Single Room
Stayed in Dec 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Jan 7, 2024
Facilities: Very complete Hygiene: Very clean Environment: 10 points Service: The front desk and security staff are very good The buffet breakfast is very rich, the environment is elegant and comfortable. Recommended to stay. 10 points. Thumbs up.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Deluxe Double Room (Memory Foam Mattress)
Stayed in Nov 2023
Family
8 review
2.7/5
Posted on Dec 25, 2023
I felt good about my last stay at Yujing Holiday Hotel, so I booked another stay for 2 days this time, but I came back disappointed. There are obviously candy wrappers and a few pieces of broken transparent plastic bags on the floor mat. The TV reception is poor and the attitude of the counter staff is average. I believe this will not happen for the third time.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your timely feedback. We hope that it has not affected your mood for this trip. We will strengthen the business training of our employees and we will continue to ask ourselves to be better and better. Please believe that we are willing to use the most enthusiastic, meticulous and warm service to create the most comfortable accommodation for you during your trip. We sincerely look forward to serving you again!
Guest User
Deluxe Single Room
Stayed in Jul 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on Aug 20, 2023
Good location, beautiful environment, clean and sanitary!
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to provide every guest with a different holiday experience. We are really moved to see your satisfaction and affirmation. We will continue to work hard and be ready at all times. You are welcome to come back at any time.