Guam Hotels with Pools

Before coming here, I read the reviews saying that it is an older hotel, which lowered my expectations, so I was still very satisfied after checking in! The hotel's own swimming pool and beach are the highlights. The location is at the northernmost part of Tumon Bay. It is very good if you drive by yourself, and it is quiet! It would be a bit inconvenient if you don't have a car! I had a late flight and wanted to check out late, but the front desk said that there were subsequent guests staying. I don't know if it's true or not, so it's a bit disappointing. Everything else is very good!

I am very worried when I see word of mouth, but there was no problem when I went. The slope to the hotel is affordable if you are young. The location is the best. You can shop at night and there is no problem with rice. A little old is conspicuous, but it is cleaned properly every day, and the cooler works firmly. The room and bed are large, the floor is tiles, there is a veranda, and the sea is visible. I didn't care particularly about hygiene. The dryer was good with a very windy thing in the room. There was no safe. There was no one using the hotel pool at all, so I was able to enjoy it by rental. The water pressure in the shower was not strong, but it was not weak enough to be disgusted. The water also flowed properly. I think it is not suitable for those who expect a nice resort hotel, but I think it is enough as a reasonable center hotel.

The breakfast at the hotel was a well-stocked buffet-style meal. They did make custom omelets. The breakfast included a wide range of meats each morning. There were breads, cereals, and pastries. Coffee, teas, and juices were included. The rooms are large and are well-appointed. The bed, pillows, and linens were outstanding. My room had a nice view of the pool and ocean. The internet worked well. The hotel is well located near the beach, dining, and shopping district. Other nightlife activities are in close walking distance. There was a large self-serve washer & dryer on-site.

At the recommendation of some friends, I decided to stop for a walk to the Japanese tank on the property and lunch at one of the restaurants. I was stopped at 2 security checkpoints on my way to the main resort building and had a positive experience with the guards at those locations. I was instructed by security to check in at the front desk before proceeding to the tank. I then proceeded to the front desk and things quickly went downhill. On my way into the resort, a 3rd security guard was present and was yelling and whistling obnoxiously at other hotel patrons who were apparently not using the sidewalk. Why they have so many security guards all over the property, I can’t figure out. I get to the front desk and the woman working had no idea what tank I was talking about and went to speak with her manager. When she returned, I was told to leave the property immediately or I would be removed by security. No reason was given nor was there a mention of my request to walk to the tank. I tried to reason with the staff and was told to go to the Tour Lounge to see about options for going to the tank. The woman working the desk for the tours didn’t speak good English, so I believe she was telling me I had to pay $200 to go on a Jeep tour to the tank, that there were no trips for that day, and she was unable to tell me when the next tour opportunity would be. With the threat of removal from the property for no reason and inability to communicate with the tour desk staff, I decided it best to not give LeoPalace any business and I promptly departed without seeing the tank or eating lunch. Very poor customer service and way too many security guards. Felt like a jail.

The garden villa is conveniently located about 15 min from the airport. Overall this is a nice place stay if you are going for work, rates are usually within per diem limits and the hotel offers a functional, clean and comfortable stay. Rooms are quite large (500Sf or more) , with most rooms set up for families with kids (multiple beds and 2 bathrooms), small dining table and a kitchenette. Furniture and fittings are a bit dated but at least clean and functional. Hotel offers plenty of free parking and free wifi (but wifi speeds are abysmal at best). Unfortunately no breakfast or coffee offered - but you can make a short run to the K mart and stock up on supplies. There is a large swimming pool and hot tub which seems to be busy at all times with kids and families. The lobby has a convenience store in the lobby (open until 9.00pm) that sells snacks, supplies as well as wine and beer. There are several restaurants and convenience stores within short walking distance as is the beach across from the hotel across the street. Our team stayed for over 10 days and we had a pleasant stat for the most part. I encourage the hotel management to fix the wifi In the rooms….right now the speeds are like mid-90s dial up speeds. Very painful to actually getting any work done.

I reserved a corner ocean view room but upon check-in was told that they had upgraded my room to their tower. When I arrived at that room, it overlooked some other roofs of buildings and a pool. This was in no way an upgrade. I called the front desk and told them that I was not happy. They found an ocean/beach view room and moved me. It was not the corner room that I had reserved, but it was okay. As far as the hotel itself, it is a bit dated and needs some renovations. The AC controls in the room does not give an option to select a temperature. It is merely a push button panel with low/med/high buttons (very dated). The room television was very small (about 32”, if that much) and the remote control menu was difficult to navigate. I would have to keep pushing the menu button to get it to finally change from the hotel channel to those of the movie and television channels. The remote control requires some sort of ir device located under the TV to work. It looks like a spy camera, but I used my personal bug/camera detector and decided it was just an ir device for the remote (strange and very dated). Of the three lobby elevators, only one was working. The elevator that takes you to the basement parking makes strange noises and the panel buttons are damaged. The aquarium located near the lobby had tons of algae growth and was in dire need of cleaning. The lighting in the aquarium was very dim and in need of repair/replacement. This was not an appealing aesthetic. When I checked out at 0500 there was nobody working at the front desk. I rang their bell a few times and nobody showed so I left my room key on their counter and proceeded to the airport. As far as the restaurants, the breakfast buffet was good with several options. The Japanese restaurant Sagano was very nice and the food was great. They obviously have a talented chef there. The hotel staff for the most part were very nice. It was just the check-in process mentioned above that was very unsatisfactory. All in all, I will choose a different hotel the next time that I go to Guam.

I think this hotel is the best combination of location and luxury. There are many places within walking distance such as the beach and shopping mall, so it is the most convenient location. I thought that there were a lot of fruit flies in the room, but I guess it's okay, even for a luxury hotel.

While there are a few positives with this hotel, I do think there are many negatives (below) that need to be addressed. We ended up checking out early and moving to a different hotel that met more of our expectations. Positives -Location -Fun slide, pools are nice (plus baby pool) and kids water park (although very cold) -Free life jacket and baby float rentals -Friendly staff, welcome drink -The ohana grill had really good food and service! Negatives -Rooms are extremely dated and need major renovations. Bathroom had mold, cracks, very run down. It felt gross and unclean. The room quality didn’t remotely match what you’d expect for the price/night. We upgraded to an ocean view and there was no usable patio or chair. -There is a nice outdoor deck that’s smoking and in order to get to the pool and beach, you have to walk through it, so there ends up being a lot of unpleasant smoke inhalation. It seemed like they were catering more to smokers and we were never able to get away from it if we wanted to sit on the deck. Other hotels have a very separate smoking deck so guests do not need to walk in it if they don’t want to. -Music was way too loud in pool area, lobby and restaurants. -Breakfast buffet was below average. While the selection was good, quality was poor. -Beach chairs require a fee, other hotels don’t charge for use of beach chairs.

The building, lobby, hallways, and rooms were all clean and neat, the showers, toilets, and other facilities were new, and the area around the bed was also clean, so I really liked it. However, the Wifi connection was unstable and frequently cut out during my three-day stay, so I think there is room for improvement in the Wifi environment. Apart from the Wifi, everything was good, including the service of the staff.

My childhood memories are filled with fond recollections of the days when this hotel was known as Daichi, and the Seahorse was its neighbor. It's heartwarming to witness the tremendous growth in the form of the Crowne Plaza, now in its third iteration. Despite the substantial exodus of people from Guam and the challenges faced by the hospitality industry, my experience at the Crowne Plaza was nothing short of spectacular — even amidst the aftermath of the most devastating natural disaster to hit the island in over 20 years. During my visit, the hotel experienced sell out occupancy for several days before and after my stay. To complicate matters, some rooms were rendered unavailable due to storm damage. Yet, to my amazement, both of my rooms were seamlessly upgraded without request, including one room to a one-bedroom suite. This exceptional resource management and commitment to their loyalty program and customers leaves me truly impressed. The hotel honored all Diamond Elite benefits, and with the Club lounge temporarily closed due to the storm, we were accommodated with equivalent offerings in the Lobby lounge. The Crowne Plaza's complete makeover, featuring a contemporary design, elevates it to the status of a brand-new hotel rather than a simple update with - and this distinction is important - new yet outdated hardware. For example, their innovative digital elevator is a fresh concept on Guam, separating them from their local competition. I want to extend my sincerest appreciation to Abegail. Her exceptional service and assistance with check-in and resolution of an issue with our room rate demonstrated her expertise. I booked the best flexible rate and even that somehow doubled. Abegail took charge and resolved the matter. Her proactive approach and willingness to be our point of contact for any requests or concerns displayed remarkable initiative whilst juggling her duties at the counter. My gratitude extends to Abegail, the housekeeping, facilities, F&B, and the entire team for the outstanding care they provided during such challenging circumstances. A special thank you goes out to Tan Holdings and IHG for their continued investment in and commitment to the Crowne Plaza to ensure not just a future, but a brighter future, for Guam's hospitality industry.