Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.1
Amenities8.0
Service8.0
Cleanliness8.0
Filter by:
Sort by:
All reviews(95)
Positive reviews(1)
Choua
Standard Room, Guest Room, 1 King
Stayed in Nov 2024
Travel with friends
8 review
8.0/10
Very Good
Posted on Jan 4, 2025
The front desk person was missing, and there weren't any bells to ring for service. we were waiting for over 10 minutes before a housekeeping staff came by and helped us. The check-in process was a pain, I'd pre-paid the 2 rooms online with trips.com, and the receptionist kept insisting that rooms were not paid and my credit card was declined. I had to pull up my emails with paid receipt and booking confirmation. The hotel still insisted that I call trips.com to allocate the funds to the hotel. I'd used trips.com booking the past 2 years traveling to Asia and never had any experience like this. It was an annoying and weird check-in process with Delta Hotel.