Nanshan Area of Erlangjian Scenic Area, Gonghe, Qinghai, ChinaView Hotel Details
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Qinghai Lake Grand Metropark Hotel Guest Reviews
4.4/5
1303 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.2
Cleanliness4.5
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All reviews(1303)
Positive reviews(1224)
Reviews with photos/video(470)
Classy environment(147)
Secluded lake view(86)
Shower difficult to use(75)
Friendly front desk staff(67)
Close to scenic area(52)
Large rooms(50)
Well decorated(40)
Luxurious(17)
Negative reviews(79)
Guest User
2-bed Room With Lake View
Stayed in Aug 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Sep 16, 2024
This a new hotel, good location, great breakfast selection and quick and friendly check in at reception especially the Xiao Wang, Xiaosun and Xiao Zhang gives a helpful and detailed how to tour Qinghai.
Response from Property: Dear Guest:. Hello! Thank you very much for your high evaluation of our hotel. We are glad that the location and breakfast met with your approval. Xiao Wang, Xiao Sun and Xiao Zhang are also very excited to hear your praise. They will continue to greet every guest with full enthusiasm and professional service. We are also honored to provide you with useful information about visiting Qinghai, and we hope that every guest can have a wonderful trip in Qinghai. We will continue to work hard to improve the quality of the hotel in all aspects, and look forward to your next visit. I wish you a happy life and a wonderful journey!
Olsen
Premier Room (Double Bed)
Stayed in Feb 2024
Couples
10 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Beautiful hotel and surrounding location, quiet and relaxing atmosphere, rooms are spacious, clean and comfortable, the breakfast was excellent, staff was very accommodating.
Response from Property: Dear guests: Hello, thank you for your recognition of us, every trace of the guest's needs is the direction of our sincere efforts. Through your meticulous description, you can feel the happiness that this journey brings to you, which is what our service has been pursuing, which will also become the driving force for us to continue to work hard and keep forging ahead, and look forward to serving you next time!
Waiguoren
Twin Room
Stayed in Feb 2024
Travel with friends
16 review
5.0/5
Outstanding
Posted on Mar 14, 2024
Qing Hai Lake is beautiful, even when it's frozen in the winter. Room service was timely and the breakfast was fresh & healthy served with a cup of frothy warm milk. The best view was over the lake right after sunrise.
Response from Property: Dear Distinguished Guests, Hello! Thank you very much for your support and recognition of the hotel, the hotel is an excellent location around Qinghai Lake, we are really very happy to see your satisfaction and affirmation, we will continue to work hard and always be ready for you to come back at any time.
Guest User
Premier Room (Double Bed)
Stayed in Jul 2024
Family
10 review
5.0/5
Outstanding
Posted on Aug 26, 2024
The service, management of the hotel was awesome. We welcomed by warmed reception team. They arrange nice room with lake view which makes us crazy:)
The lobby bar and the staffs are very good. The location of the hotel is also great If you have car:)
However the only part which we did not like is the management of the restaurant. We decided to have dinner at hotel’s restaurant for the 1st night but th foods are very expensive, service is very slow. Its totally different atmosphere and feeling compare with rest of the hotel complex.
But we still enjoy very much and planning to come again…
Response from Property: Dear Guest:. Hello! I am very happy to hear that you have highly praised the service and management of our hotel, and I am also very happy that the lake view room arranged for you has made you so satisfied. The staff at the lobby bar will also be inspired by your recognition. We apologize for the poor experience you had with the management of the restaurant. We will attach great importance to this issue and immediately reassess and adjust the price of the restaurant to ensure that the price is more reasonable. At the same time, we will also strengthen the training of restaurant service staff, improve service efficiency, improve service atmosphere, so that guests can enjoy the same quality experience in the restaurant as in other areas of the hotel. Thank you again for your feedback and suggestions, and we look forward to your next visit to give us the opportunity to provide you with more perfect service.
Linke
Premier Room (Double Bed)
Stayed in Jul 2024
Couples
18 review
4.5/5
Great
Posted on Aug 14, 2024
Great location, overlooking Qinghai lake, just minutes from the harbor.
Response from Property: Dear VIP It must be a breathtaking view. Enjoy your time there!”
Guest User
2-bed Room With Lake View
Stayed in Dec 2024
Family
18 review
1.0/5
Posted on Jan 6, 2025
This hotel is on the mountain, and there is severe altitude sickness. The date of the oxygen supply in the hotel is still September 21, which is completely useless. It is completely different from the diffuse oxygen room I stayed in Tibet! The hotel's hot water is not hot, there is no air conditioning, the front desk is indifferent, and there is no human touch!!!
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Anonymous User
Premier Room (2 Beds)
Stayed in Oct 2024
Travel with friends
34 review
5.0/5
Outstanding
Posted on Nov 8, 2024
The location of the hotel is very good. The room has floor heating and oxygen. There is no altitude sickness when sleeping at night. The hotel provides warm water with time limit. You can manage the time well. You can also see the starry sky at night.
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Response from Property: 親愛的客人,哇哦!看到您這麼滿意的評價,我們整個團隊都開心得要蹦起來啦!真的超高興酒店的位置、房間設施能讓您住得舒心又安心,沒有高原反應就能睡個好覺,這可太棒啦!關於暖水供應時間的事兒,還好您機智地掌握好了呢,嘿嘿。還有那璀璨的星空呀,是不是特別美,感覺都能為您的旅途增添不少浪漫的色彩哦。希望您在這兒留下了一段難忘又美好的回憶呀,期待您下次再來喲,我們會一如既往地準備好一切,迎接您的歸來,繼續和您一起欣賞這美麗的星空呢!
Anzige
Twin Room
Stayed in Sep 2024
Travel with friends
27 review
5.0/5
Outstanding
Posted on Oct 22, 2024
The experience is very good. The room has heating and oxygen supply, it is clean and hygienic, and the breakfast is great. I personally think it should be rated five stars. The lake view room can also see the sunrise of Qinghai Lake in the morning, which is great. If I come to Qinghai Lake again in the future, I will book here again
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您給予我們如此高的評價呀!得知您對房間設施、衞生、早餐以及湖景等各方面都如此滿意,還認為應該評五星,我們深感欣慰,這也證明我們在酒店運營與服務上的努力得到了您的認可。我們會繼續保持並不斷提升,力求為每一位客人提供更優質的體驗。期待您的再次光臨,祝您生活愉快!
Anonymous User
Twin Room
Stayed in Sep 2024
Family
9 review
4.5/5
Great
Posted on Oct 11, 2024
Advantages: The hotel decoration design is very beautiful, and the new decoration smell is not too big, which is acceptable. The room faces Qinghai Lake, with a good view and is very clean. The diffuse oxygen production in the whole house is very comfortable, and there is no need to worry about hypoxia. It is not easy to be in a plateau area like Qinghai Lake where transportation is inconvenient.
The only big failure is the restaurant! (Of course, the worst is still Anji Mama Hotel, everyone avoid it!)
Breakfast:
1. Basically, there are no hot dishes to eat. Not every heating stove is turned on. Most of them are cold dishes. You have to take your chances to eat hot dishes. The only things that can keep warm are noodles and porridge
2. The bread is like bread that has been left for n days, so dry!
3. After the guests in front finished their meals, they hoped that the waiter could collect it, and they were directly and rudely responded, "You can sit in the back." Feedback that the dishes are cold, the response they get is "They are all hot, and you got cold ones", no service attitude at all.
4. The restaurant is not heated, the room temperature is quite low, you need to wear a coat to eat, and the breakfast is not hot, so you can't eat anything
Dinner:
The food is very slow, two dishes were served for half an hour and it took a long time, the price of the dishes is extremely high, two or three hundred per person, but the service and taste are really not worth the price
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您對酒店裝修設計、房間景觀以及製氧設施等方面給予的肯定,能在這些方面讓您滿意,我們深感欣慰。然而,看到您對餐廳提出的諸多不滿,我們滿心愧疚,在此向您誠摯道歉。您所反饋的早餐熱菜供應不足、麪包品質不佳、服務員態度不好以及餐廳室温低等問題,還有晚餐上菜慢、菜價高但服務和口味不匹配的情況,確實嚴重影響了您的用餐體驗,這是我們餐飲部門工作的嚴重失職。我們已經第一時間召集餐飲團隊進行深刻反思,並針對這些問題制定了以下整改措施:• 早餐方面:確保每個加熱爐正常開啟,保證熱菜能持續供應,讓客人隨時都能吃到熱乎的飯菜;更換新鮮的麪包供應商,提升麪包品質;加強對服務員的培訓,提高服務意識和態度,要求他們及時清理餐桌並友好迴應客人的反饋。同時,會盡快解決餐廳制熱問題,提升用餐環境的舒適度。• 晚餐方面:優化上菜流程,增加人手或調整廚房安排,確保菜品能及時上桌;重新評估菜價,使其與菜品的服務和口味更加匹配,並且持續提升廚師的烹飪水平和服務人員的服務質量。希望您能給我們一個改進的機會,我們會全力以赴做好整改工作,期待您下次入住時能感受到我們在餐飲方面實實在在的改變,再次感謝您的直言不諱。
Jiguang0406
Twin Room
Stayed in Sep 2024
Couples
48 review
5.0/5
Outstanding
Posted on Oct 6, 2024
The hotel is conveniently located on the mountain opposite the Erlangjian Scenic Area, which is relatively quiet; the room area is relatively large, which is not bad~ The hotel is equipped with a small number of ground parking lots and an underground parking lot. The breakfast is also good, the only problem is that the temperature in the restaurant is a bit low this morning, I hope the hotel can adjust it.
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好呀!讀着您的評價,心裏就覺得特別温暖呢。真的很高興您能喜歡我們酒店的這麼多地方呀,位置、房間、停車場還有早餐,都能讓您滿意,我們可太欣慰啦。就是很抱歉今早餐廳温度低給您帶來了不便呀,我們馬上就會去處理這個問題,讓後續入住的客人都能在温暖舒適的環境裏用餐呢。要是以後還有機會來這邊,可別忘了我們哦,隨時歡迎您回家,繼續感受這份美好呀~
albee_Lee
Premier Room (Double Bed)
Stayed in Sep 2024
Family
18 review
5.0/5
Outstanding
Posted on Oct 8, 2024
If you want a good environment and a comfortable stay in Qinghai Lake, then you must go to the Grand Metropark Hotel. The hotel is located halfway up the mountain and overlooks the entire Qinghai Lake. The hotel facilities are very complete and the rooms are equipped with oxygen generators. Special thanks to our friend Chen Qiang who helped with the reservation. He was very enthusiastic and arranged everything in advance. He was very thoughtful and also arranged a location with a very good view for us. We had a great experience in Qinghai Lake
Original TextTranslated by Google
Response from Property: 尊敬的客人,您好呀!讀着您的評價,就彷彿能看到您在房間裏愜意享受着美景,心裏覺得特別温暖呢。我們可太高興您這麼滿意啦,酒店就是想給大家提供一個既舒適又能飽覽青海湖風光的地方呀。也感謝您對陳強的誇獎,他呀,總是想着怎麼能讓客人更舒心呢。要是以後還有機會來青海湖,您可別忘了我們哦,隨時歡迎您回家,繼續感受這份美好呀~
Guest User
Twin Room
Stayed in Aug 2024
Solo travelers
27 review
5.0/5
Outstanding
Posted on Oct 12, 2024
The room is nice, equipped with oxygen, located at the commanding heights of Qinghai Lake, overlooking the entire lake. The hotel breakfast is very good in this remote place far from the city! But the floor heating is not turned on at night! Please inform the customer!
Original TextTranslated by Google
Response from Property: 尊敬的客人,非常感謝您給予我們如此全面且客觀的評價呀!得知您對房間配備、酒店位置以及早餐都比較滿意,我們深感欣慰,這也證明我們在酒店運營管理上的努力得到了您的認可。然而,對於您提到晚上沒有開地暖且未告知客户的情況,我們已經高度重視並着手調查原因了。我們會立即採取措施,一方面確保地暖系統正常運行並按照規定時間開啟,另一方面完善對客户關於地暖等設施使用情況的告知機制,避免類似情況再次發生。再次感謝您的選擇與支持,期待您的再次光臨,祝您生活愉快!
Xiaojingerdegushi
Twin Room
Stayed in Jul 2024
Other
24 review
5.0/5
Outstanding
Posted on Sep 1, 2024
The Gansu-Qinghai Loop Line passed through Dachaidan and Chaka Salt Lake. The most satisfactory hotels in the Hexi Corridor were Zhangye Hotel and Dunhuang International Hotel. I was angry on the first night in Qinghai. Dachaidan and Chaka were the most expensive hotels, but I was very dissatisfied with the decoration style and breakfast. The scenic spot was also surprising. I was scared and almost gave up the hotel in Qinghai Lake. When the vehicle came to the ring road around the lake and saw the sapphire blue lake, I instantly felt that I could stay for one night. I still chose this hotel that I had booked before the trip. It turned out to be right.
There was a welcome reception when I entered the hotel lobby. The front desk patiently helped me check in and helped me choose a satisfactory room under reasonable conditions. I would like to thank the most beautiful girl with glasses and tied her hair at the front desk (I forgot to ask her name).
The room layout is reasonable and spacious, the bedding is comfortable, especially the breakfast, which is much better than the previous evaluation, completely beyond expectations, and the dining environment is also great. My family and I repeatedly lamented that fortunately we did not refund the hotel. This night is enough to make up for the anger I suffered in the two places in Haixi. This is the value and experience of travel.
Here I want to say a few more words as a traveler. Most people walk the Qinghai-Gansu loop in a clockwise direction, but I walk counterclockwise, so I have a say along the way. You can't go wrong if you choose a hotel with a high price in the Hexi Corridor. However, the situation in Haixi is much worse. You spend the most money but can't stay in a satisfactory hotel. It's basically a one-time business concept. Those who say that Guanhu Hotel is not good are probably the first stop. If you have completed the whole journey and come back to evaluate, you will definitely have a different feeling. If I come to Qinghai Lake again, it must be because of this hotel. No matter how good the scenery is, I can't stay without a high-quality hotel.
I hope your hotel can maintain stable quality and set new records.
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! Thank you very much for your detailed evaluation and feedback. We are honored to hear your recognition of our hotel. We deeply understand and sympathize with your unpleasant experience in Dachaidan and Chaka Salt Lake. We are very happy that you chose to trust our hotel after seeing the beautiful scenery of Qinghai Lake and finally had a satisfactory experience. We will convey your praise to the girl with glasses and hair tied at the front desk you mentioned, and I believe it will inspire her to serve every guest better. We have always been committed to providing guests with high-quality accommodation experience, including comfortable rooms, delicious breakfast and high-quality service. Your affirmation is our driving force. We will definitely maintain stable quality, continue to innovate and improve, and bring a better experience to every traveler. Thank you again for your choice and trust, and look forward to your visit again. I wish you a pleasant journey and a happy life!
Guest User
Twin Room
Stayed in Jul 2024
Family
30 review
4.5/5
Great
Posted on Oct 7, 2024
The hotel is located on a hillside. It is a local five-star hotel. The appearance is good, but the hardware and software are not as good as those of five-star hotels in big cities. Especially after 10 pm, there is no hot water, which is very unfriendly. The room I booked has a lake view and the mattress is moderately soft and hard. It is good to have oxygen supply. I recommend staying here.
Original TextTranslated by Google
Response from Property: 親愛的客人,看到您説推薦大家入住咱們酒店,我們整個團隊都開心得要蹦起來啦!真的超感謝您對酒店外觀、床墊以及供氧設施的認可呀,能讓您住着舒服,還能欣賞到湖景,這可太讓我們驕傲咯!不過呀,聽到您説晚上10點後沒熱水,這可真不應該呀,我們已經火速安排人員去檢查熱水供應系統啦,一定得把這個問題解決好,絕不能讓它影響到其他客人的住宿體驗呢。我們知道和大城市的五星級酒店相比,我們在一些方面還有差距,但我們一直在努力提升呀,希望下次您再來的時候,能感受到我們滿滿的進步哦。期待您下次再來喲,到時候肯定給您準備得妥妥當當的,再次感謝您的喜愛呀!
Guest User
Twin Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Aug 20, 2024
A family of three took the Qinghai-Gansu Grand Loop, and the children wanted to stay in this hotel. When we drove to the hotel, we received a warm reception from the front desk staff, Xiao Li and Xiao Meng. Thank you first! After checking in, we immediately went to the viewing platform and saw the bright moon climbing up from the side. It was so shocking against the backdrop of the grassland and the hotel. Dinner at the hotel in the evening was very cost-effective, and the selection was delicious beef and mutton dishes from all over the country. The chef's skills are good, the dining environment is clean and tidy, and many guests who stay in the hotel choose to have breakfast at the hotel. The room facilities are new and clean, and you can see the beautiful sapphire lake in the room. Watch the sunrise at 6:40 the next morning. The moment the dazzling sun appeared, the top of the grassland was immediately covered with golden light. The grassland elf marmot jumped on the grass, accompanied by unknown grassland birds flying around. These grassland residents, like most workers, work hard as soon as the sun rises. Standing on the viewing platform, Qinghai Lake is in full view. It should be difficult to find a better location than the back mountain of the hotel to watch the lake. There is a small stream next to the hotel, and you can directly touch the ice water from the top of the mountain. In short, the hotel is cost-effective and brings high emotional value. My child and I were very excited after entering the hotel. We said that choosing this hotel was the most correct decision for the Qinghai-Gansu Grand Loop. Thanks again to Xiao Meng and Xiao Li at the front desk for their enthusiasm!
Original TextTranslated by Google
6/8
Response from Property: Dear guest: Hello! Thank you very much for your detailed and sincere evaluation. Every word of your praise is the greatest encouragement to all the staff of our hotel. We are very pleased to add such wonderful memories to your family of three's Qinghai-Gansu Grand Loop. Knowing that the children wanted to stay in our hotel and that you and your family had such a pleasant and unforgettable time here, we deeply feel that all our efforts and efforts are right. Xiao Meng and Xiao Li also conveyed their gratitude to you. It is their honor to provide you with warm service. We will continue to work hard to maintain the high cost-effectiveness and high-quality service of the hotel so that every guest can have a satisfactory experience like you. We look forward to welcoming you and your family again in the future and creating more beautiful memories for you! I wish you and your family a happy life and everything goes well!