Family-friendly Hotels in Girona

Cannot praise enough the super helpful reception staff. Our luggage was lost for 3 days (thanks Lufthansa. Please get some training from the hotel team on customer service!). The Carlemany reception gave us essential toiletries, as we arrived with nothing. They spoke to the courier company on the luggage delivery, and when they finally turned up, they called us to say the bags had arrived. The hotel itself is in a very central location, with good sized rooms. Thanks again the reception team!

Very beautiful hotel in the centre of Gerone, high-quality facilities, spacious and quiet room

Me robaron anteayer, día 19 de junio, en el buffet del hotel y ningún responsable salió a socorrernos ni a hacer, al menos, acto de presencia. Ni una llamada, ni una disculpa, ni consuelo. El director del hotel y sus adjuntos son personas con una gran falta de humanidad. Tuve que esperar ayer en el hall del hotel pacientemente hasta que pude ver al director, Sergio Incocciati, y pararle para que diera la cara. El trato recibido fue nefasto. Se cruzó de brazos, lenguaje gestual que indica cerrazón, dijo que se producían robos en todas partes y que no podía controlar quién entraba o salía de su hotel. Hay cámaras y saben quién fue, lo han visto todo. Si uno mira las reseñas anteriores tanto en Google, como en Booking y otras plataformas, ha habido muchos robos con el mismo modus operandi. Debí mirar antes las reseñas. Se llevaron mi teléfono móvil y dinero en efectivo. No piden números de habitación cuando entras al buffet, por lo que se les cuela cualquiera. La negativa de los responsables a dar la cara da la sensación de que o se han rendido ante la delincuencia o quizá sean cómplices. Al menos su actitud y la ausencia de medios para prevenir los robos desde hace años los convierte, inevitablemente, en cómplices. Que nos inviten a unas bebidas y un par de muffins no ha arreglado en absoluto el problema. Además, las habitaciones son muy viejas, llenas de quemaduras de cigarros en el suelo, sin armario donde colgar la ropa. Mucho ruido desde los pasillos por la mala insonorización de las habitaciones. Por favor, no se alojen aquí. Es peligroso y no es un buen establecimiento. Lean las reseñas siempre. Nunca me había sucedido algo así.

The location is not bad, but there is a fee for parking. As long as you don't mind walking, there are free parking places nearby. It takes about 20 minutes to walk from the main city attractions. Chain hotels don't like this with two cots stitched together.

Everyone was super nice at the hotel. The breakfast was very good, but they should change a bit since it gets boring to eat the same thing every day. Don't eat at the terrace it's super expensive and the food is not good at all. The hotel is located in a very nice area, but the hotel rooms are a bit expensive for what it is.

Great hotel, very nice pool, staff were friendly and helpful. Dinner was brilliant and very reasonable, we ate there two out of four nights. Lots on the menu, even whole monkfish tail. Massive steaks too. Breakfast was so-so but standard pricing. The location is great if you’re mobile but the bus stop is just across the road so you can get into town easily either way (about a 20 minute walk, less than ten minutes on the bus). If you’re looking to visit the beaches, be prepared for a journey as they are very far away and hard to navigate via public transport. Taxis are expensive. The hotel staff printed the timetables off for us because they wouldn’t show on Google Map. Highly recommended though. We went snorkelling and sea kayaking and saw octopus and explored caves. Only negative to say about the hotel is that they charge for the hot tub and it’s €7 per person. Felt like it should be included but maybe you get a specific amount of slots based on your length of stay? Didn’t seem like anyone was booking it and I imagine it’s because most people feel it should be included.

We stayed in the IBIS hotel while doing our road trip. It is not that far off the motorway. This was one of few hotels in the city which had actual locked underground parking as our car was fully packed and I wouldn't like to unpack all our possessions to the hotel room. We haven't been able to book the parking but we have been lucky and got the spot for 12 e. The garage is not big so if you need secure parking, I recommend coming not too late as the hotel got busier in later night hours. We have read some reviews that free off-road parking is not secure and that some of the hotel guests experienced window breakage and theft of their possessions. The hotel by itself was average. There is also an IBIS budget hotel in the same areal. It was nice and warm inside. Bed was comfy. They accept dogs. The bathroom doors in the room 124 can't be closed.