Girona Apartments

Cannot praise enough the super helpful reception staff. Our luggage was lost for 3 days (thanks Lufthansa. Please get some training from the hotel team on customer service!). The Carlemany reception gave us essential toiletries, as we arrived with nothing. They spoke to the courier company on the luggage delivery, and when they finally turned up, they called us to say the bags had arrived. The hotel itself is in a very central location, with good sized rooms. Thanks again the reception team!

The room has a large bed and an extra bed. The space is average, but it is enough. Free parking, walking the wall for nearly 10 minutes. The old town found a Michelin Mediterranean restaurant for dinner in the evening, and it will start after 8:30. The children ate a few mouthfuls because of the jet lag and fell asleep. The restaurant helped to call the taxi back to the hotel for 7.5 Euros, which is actually very close.

Me robaron anteayer, día 19 de junio, en el buffet del hotel y ningún responsable salió a socorrernos ni a hacer, al menos, acto de presencia. Ni una llamada, ni una disculpa, ni consuelo. El director del hotel y sus adjuntos son personas con una gran falta de humanidad. Tuve que esperar ayer en el hall del hotel pacientemente hasta que pude ver al director, Sergio Incocciati, y pararle para que diera la cara. El trato recibido fue nefasto. Se cruzó de brazos, lenguaje gestual que indica cerrazón, dijo que se producían robos en todas partes y que no podía controlar quién entraba o salía de su hotel. Hay cámaras y saben quién fue, lo han visto todo. Si uno mira las reseñas anteriores tanto en Google, como en Booking y otras plataformas, ha habido muchos robos con el mismo modus operandi. Debí mirar antes las reseñas. Se llevaron mi teléfono móvil y dinero en efectivo. No piden números de habitación cuando entras al buffet, por lo que se les cuela cualquiera. La negativa de los responsables a dar la cara da la sensación de que o se han rendido ante la delincuencia o quizá sean cómplices. Al menos su actitud y la ausencia de medios para prevenir los robos desde hace años los convierte, inevitablemente, en cómplices. Que nos inviten a unas bebidas y un par de muffins no ha arreglado en absoluto el problema. Además, las habitaciones son muy viejas, llenas de quemaduras de cigarros en el suelo, sin armario donde colgar la ropa. Mucho ruido desde los pasillos por la mala insonorización de las habitaciones. Por favor, no se alojen aquí. Es peligroso y no es un buen establecimiento. Lean las reseñas siempre. Nunca me había sucedido algo así.

I'm very satisfied with the room. It's a 10-minute walk from Girona train station. You can order Chinese takeaways and the breakfast is also very rich.

Everyone was super nice at the hotel. The breakfast was very good, but they should change a bit since it gets boring to eat the same thing every day. Don't eat at the terrace it's super expensive and the food is not good at all. The hotel is located in a very nice area, but the hotel rooms are a bit expensive for what it is.

Hotel very well located near the historical centre .No parking near parking paying underground very cheap 22ew by night !! Moreover no swimming pool as mentioned on the description mentira advertising site that is not up to date !!! She has been out of office for almost 2 years to say the staff of the hotel very disappointed on this point !!!

Great hotel, very nice pool, staff were friendly and helpful. Dinner was brilliant and very reasonable, we ate there two out of four nights. Lots on the menu, even whole monkfish tail. Massive steaks too. Breakfast was so-so but standard pricing. The location is great if you’re mobile but the bus stop is just across the road so you can get into town easily either way (about a 20 minute walk, less than ten minutes on the bus). If you’re looking to visit the beaches, be prepared for a journey as they are very far away and hard to navigate via public transport. Taxis are expensive. The hotel staff printed the timetables off for us because they wouldn’t show on Google Map. Highly recommended though. We went snorkelling and sea kayaking and saw octopus and explored caves. Only negative to say about the hotel is that they charge for the hot tub and it’s €7 per person. Felt like it should be included but maybe you get a specific amount of slots based on your length of stay? Didn’t seem like anyone was booking it and I imagine it’s because most people feel it should be included.