George Town Hotels with Airport pickup service

The hotel is very old located in the center of George Twon closer to seaside. I have booked family room. Space and lay out is ok but 2 issues, 1 the inner parents room has a large empty space by the window (seaview the say but hardly seeing tho) we were puzzled why no pair of sofa chairs with a tea table, what is this space for? Super odd... 2 the connecting door for two rooms doesn't close well, not saying the lock doesn't work, no no, the door can't even able to be fully shut. Services is almost zero. Don't count on it. All in all besides the location and fact has family room options, I don't have anything else to write home about this hotel. Oh and the sound proof is zero too, not saying between our 2 rooms. I basically had bad sleep whole 4 nights stay cos outside in the hall almost never stopped having doors open/shutting and people loudly talking/walking by noises... Won't book again.

Highly recommended. Superb location,beside got few shopping mall. Clean room,comfy bed, a lot TV program. Nice breakfast buffet spread. Free lounge access and drinks. Nice lounge setting,cozy,relax,served cake and fruits too. Staff friendly. Small pool.

I recently stayed at The Granite Luxury Hotel and unfortunately, my experience was far from what I expected from a luxury hotel. Upon arrival, I noticed several issues in my room: - The bathroom light was flickering non-stop, making it uncomfortable to use. - There was visible mold and unidentified stains in the bathroom, which raised serious hygiene concerns. - The clothing rack was rusted and looked like it hadn’t been maintained in years. - Inside the cabinet, I found broken pieces, which was both inconvenient and disappointing. I reported these issues to the front desk late at night. For a hotel that claims to offer luxury accommodations, the lack of cleanliness, maintenance, and responsiveness was unacceptable. I hope the management takes these concerns seriously and improves their standards to ensure a better experience for future guests.

Stayed for four nights. They kindly granted me a complimentary room upgrade upon request from a superior room to a deluxe room at 20th floor which has a good sea view - thank you! My room was new and housekeeping does a great job to keep impeccably clean. They provided free toiletries items like toothbrush, showcap, disposable slippers though I did not use all. There are two bottles of drinking water which are replenished everyday. Parking is free and “advanced” in the sense that it is automated through a car park lift system which you rarely see elsewhere in this country. The lobby is at 20th floor, and there is a restaurant at the 21st floor. The swimming pool is at 22th floor with a gym on the same floor too. Some issues that I encountered or would like to feedback: 1) the holder of the shower head was loose and caused the shower head to push up when water pressure was on and thus not showering the person, and when water was turned off, the shower head dropped to the floor when the water pressure was suddenly gone. Great that they rectified it upon feedback at the reception. 2) the drainage at the washroom basin was not draining well. The facility maintenance could do something about this to improve the experience. 3) I requested for a fruit cutter knife at the reception as I will need to cut some fruits but was rejected, quoting that they do not send cutleries, even though they have a cafe on one floor above, due to “halal” concerns. My question is, then do they allow non Muslims to eat at their cafe since the non Muslims do not have eat all halal food? The reason given is amusing, for such an international hotel brand. 4) they could have done better with their cafe/restaurant with such a great view of the Georgetown - will be happy to see they put in more effort. Nonetheless, I am happy with my stay. Great location, great room and value for money.

My first trip to Penang after more than 10 years and staying at Cititel was a great choice. The hotel lobby is nice, big and smells good. Front desk officers, the porters, the staff at the restaurant, the male and female masseuse (my husband and I had a syok foot and shoulder massage) at the City Spa and even the aunty at the hotel's convenient shop were very friendly, helpful and pleasant! The breakfast spread was also great! The location of the hotel was within walking distance to good makan places and convenient shops! The room is big enough with a comfortable king bed and pillows. The seaview was awesome. The only downside is the soundproofing of the room. I heard weird noises late at night.

1. Easy and fast check in 2. Place was very clean and warm welcomed by the staff 3. My room was good. Came with 2 breakfast 4. Breakfast was good. The food was a lot of Choice. Add on for Rm20 per head. Children below 5 years was free. 5. The swimming pool also good. Not too wide..but it was fun. 6. Parking at basement of hotel, before out, go to reception for stamping. 7. Overall was good.

Totally enjoyed our stay here! Our room is facing the sea and the bed is comfortable! It is just a stone throw away from the promenade where we can have a stroll there.

E&O is our favourite hotel in Penang. Being a local Penangite, we frequently ate at Sarkies and even had our wedding in this hotel 10 years ago. We're back in this hotel for our anniversary, however we were a little disappointed with our stay. The bathtub in our corner suite is extremely dirty and stained. We asked the housekeepers to clean it as we wanted to use it. Worse of all, when we filled the tub with water, to our horror, the water was brown in colour!! Not sure if there is proper maintenance done to ensure the water supply is not tainted. The housekeepers also did not refill the complimentary mini bar items despite stating that our suite includes replenishment of the mini bar items on a daily basis. The surface area and tables were not wiped properly as well when they came to clean the room. We hope the management would seriously look into this matter, especially on the water source and overall cleanliness of the suite / bathroom.

The room that specially designed. Also is my first hotel that provides ceiling fans on top of air conditioner, allowing customer to switch based on their preferences. Strategic location, stone throw distancr to penang chendul. Staffs are friendly. Highly recommended

Satisfied with the cleanliness, love the antique feel and the family room design. Breakfast is nice although slow due to the ala cart and small kitchen. Reception service is ok but their knowledge is limited to within the hotel only. They know nothing outside the hotel even though it's just around the hotel within walking distance.