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We booked this hotel via Booking.com using our credit card to secure the room On arrival, and after filling out the relevant forms we were asked for payment as expected, at this point they disclosed it was only cash and we could not use our credit cards. Even when we showed them the booking that had no mention of the cash only policy. So, it is now late in the day and they are the most unhelpful staff we have met during our current year long trip (that bad), they would not even give us access to the WiFi to arrange another room. After nearly 3 hours and constant calls to Booking.com we finally agreed no cancellation fee would apply despite it being the hotels mistake....they would not agree to the waiver of the fee until I would not leave. They even showed me an email their manager had sent to Booking.com showing this was a regular occurrence. There are many very good hotels in Georgetown...stay clear of this one. We moved to the Royale Chelung 10 minutes away... fantastic service by very helpful people... It may have been a nice hotel, however the management and staff do not care!!! STAY WELL CLEAR

The location of the hotel is very good. There are many tea rooms near George town. The local food is not expensive and delicious. The decoration style is retro and chic. It has a museum sense. The staff at the front desk are very friendly. The breakfast is also good, but the sanitary conditions and facilities are not satisfactory. The sheets are yellow. The noise of the air conditioner is also relatively large, which affects the rest, and the hair dryer is also bad. Hope to improve the sanitation

Good on overall. Near town. But not enough pillow. Need to rent the pillow. Geez. But okay. Good place to rest.

We throughly enjoyed our stay at the Campbell House. Excellent location and reception staffs were welcoming and very helpful. They provided us with maps & recommendations after check in. Always asked us about our day and highlights. Thank you for a memorable experience! The room is very clean although small for 2 to share. I would recommend the double room for one traveller or short/weekend travellers with less luggages.

New hotel less than a week after opening. The room is high in value and the design is fashionable. The hotel has limited parking spaces and cars can be parked on the street. Once you get to the hotel floor, you need to take the elevator to the second floor to check in. Because of the early arrival of the hotel, there was no sign of the front desk when I arrived, and I waited for the front desk staff to return soon. The kind smile and service attitude made up for the previous shortcomings. The most need to improve is the sound insulation of the room. When there is a vehicle passing, I feel like I am sleeping on the roadside and I am noisy all night. This hotel is really good if I am not afraid of being disturbed by the sound.

This is a wonderful hotel with an affordable price. Most importantly the rooms are clean. Room cleaning services is only done upon request. The front desk receptionist Janet is also very friendly and helpful. You can walk to many attraction places from here like the Esplanade, Fort Cornwallis, Armenian st and others. Thank you Bishop Inn.

Hotel malaysia always been our choice. 2 queen bed for our family. Breakfast at the top was the best view and breakfast although simple but tasty. Will always visit here.

We had a pleasant three-day stay at this hotel. The hotel is in an excellent location, situated between two large malls with plenty of shops and restaurants and within a reasonable cab ride to both George Town and Batu Ferringhi. The room was quite spacious but a little bit dated and worn down. It could use a refresh. The bed was very comfortable, however, and the water pressure in the shower was excellent. We enjoyed using the beautiful infinity pool. Service was friendly and efficient. One area that could use improvement is the breakfast. Although there is a good variety of items offered, many just weren't very tasty. The best thing on the buffet was the homemade ice cream. Overall, this is a good place to stay when exploring the island of Penang.

I am a frequent traveler, and I never had a horrible experience if the word ‘bad’ is not enough, such as my second stay at Spices Hotel Penang. I booked a Deluxe Room, which obviously according to the description is not the smallest room they have since the room space is 19-meter sq, still bigger than the Superior room which is only 17-meter sq. Upon my arrival, I was given a room called ”Mint Room” which is totally in a separate building from the main hotel building I used to stay in before (this was never mentioned in the advertisement for the room) And guess what? I did my measurement, and the room was only 3 meters wide and less than 4 meters in length ~which meant less than 12-meter sq including the bathroom, OMG. There was no city view like they said in the description, it was a narrow concrete wall outside the window, complete with the view of an AC outdoor unit. After I came home, I checked on booking.com, there is nothing like my room in all of the pictures shared for Deluxe rooms or even for the pictures of the Superior rooms. And as I continued to compare I noticed there is only one picture that matches the concrete wall outside the window complete with the AC outdoor unit like I had, on the Superior room description! Did Spices Hotel give me the wrong room? My bad experience didn't stop there. Please at all costs avoid the rooms in this separate building. There was no such soundproof at all in the room. Our room was on the second level, and at ground level was a Japanese restaurant TONARI. So expect to hear people talking loudly until midnight, and when the restaurant closed, it was just getting worse with the sound of its employees cleaning up and brushing all the utensils. Good luck with a good night's sleep. Then, the no soundproof saga was not ended. During my stay there I could hear the alarm from guests next to my room which was super irritating. Every day starting from 3 am, and just stop ringing until 6 am. Was somebody dead in the next room? Please Spices Hotel, do some soundproof works, your guest needs to take a rest. Also, four of the pillows provided were hard foam and only one extra pillow was soft microfiber. It's not the standard of a hotel room. For 3 nights stay, there was no housekeeping service whatsoever that came and cleaned our room. I had to ask the reception on the first night to come to refill the body shampoo. Even with putting the sign “please clean our room”, nobody came to clean. So we ended up using the same towels throughout our stay. Like I said before, my room was in a different building from the main hotel (Is that the reason for the whole bad experience/service?) which was not mentioned in the ad. Because this was my second stay with Spices Hotel, I can say that this was a completely different experience and out of my expectation of Spices Hotel's good reviews before. This was whether Spices Hotel gave me the wrong room or they were not being honest that such a low-budget standard room was ad

The attitude of the store clerk was very good, but the cockroach in the room was as big as a northern mouse. It was the biggest cockroach I have ever seen. It scared me so much that I could only turn on the light to sleep in the middle of the night.