Wyndham Hotels in Genting Highlands

The check-in process is self-service via a machine, which was convenient but meant that room assignments were random — unfortunately, ours had no view at all. The room itself was spacious and included a small kitchen, which is a nice touch. However, there were no utensils, plates, or bowls provided, which made the kitchen somewhat unusable. The cleanliness was also disappointing. The floor was visibly dirty, with many dead insects scattered around. I filed a complaint at 3:06 PM, but housekeeping did not arrive until 9:30 PM — only after I followed up a second time. Another major issue was the toilet, which had a strong and unpleasant odor throughout our stay. Prior to arrival, I called the hotel to confirm that both the adult and kids’ pools would be open. However, upon arrival, I was informed the kids’ pool was under maintenance and would reopen in an hour. We checked again the next day, and it was still closed. A different staff member then told us it had been under maintenance the entire time. This inconsistency was quite disappointing, especially since we had checked in advance. On a positive note, the location is excellent — close to many attractions and convenient for families. I also appreciated the quality of the shampoo and body wash provided. Overall, while the hotel has potential and a great location, the cleanliness, communication, and maintenance issues need serious improvement. I hope management takes feedback seriously to enhance future guests’ experiences.