Resorts World Genting Hotels in Genting Highlands

From start to finish, my stay at Resort World Genting- Crockfords was nothing short of outstanding. This is one of those rare hotels where every detail is thoughtfully curated to deliver a world-class experience. Upon arrival, I was greeted with warm hospitality and efficient check-in. The lobby itself was stunning — elegant, modern, and inviting. The service throughout my stay was impeccable — the staff were professional, attentive, and always one step ahead of my needs without being intrusive. My room was spacious, beautifully designed, and immaculately clean. The bed was incredibly comfortable, the linens luxurious, and the in-room amenities top-tier — from the high-end toiletries to the smart lighting and entertainment system. I also had a breathtaking view that made every morning and evening extra special. Resort World Genting- Crockfords speaks of thoughtful planning and genuine care. The round-the-clock service ensured I was comfortable no matter the time of day. It’s a hotel that not only meets expectations but exceeds them — especially when it comes to looking after guests late into the night. The only slight issue was the car park validation as we were checking out. The mgt took more than 40 minutes to validate the free parking. As we waited, I thought the staff could offer some drinks but they did not. Overall, still a very good experience staying at Crockfords.

🩷 1St time check in at Resort World Awana. The hotel accommodation was great, room is spacious. Also have Free shuttle service to nearby shopping mall - Genting Premium Outlet. overall 👍🩷🩷 kids ❤️ it.

Good: Locations: Hotel is around First World, walking distances around 10min+- Children playground at L1. Suitable for young kids. Friendly staff: Staff are helpful and approachable , helping on check in and gave us instructions towards location we need. Need improvement: Cleanliness is a big no no. The bed sheets are smear with large surfaces of yellowish stain. Gotten bedbugs bites over a night stay. Noisy: We can hear clear door bell ringing, singing, children crying, footsteps, door knocking, speaking from along the corridor and surrounding rooms same level as us. No peace of sleep at all. My family check out at 9am as we all didn’t get any sleep throughout the night! Space: We booked a Family room that can fit up to 6 person with 3 queen bed. But the room are very small and the toilet is just one walk path😓. To be honest this is not the worst stay. However, i won’t recommend neither return for a stay after this experience.

The hotel was average overall. It was cooling, which made the stay somewhat comfortable, but basic amenities like toothbrushes, cotton buds, and other essentials weren’t provided, which was a bit inconvenient. We mainly visited the area to attend the Heineken Refresh Event at Resorts World Awana, which was perfectly organized and very enjoyable. We also managed to visit the French Village, which was a lovely experience. However, transportation back to the hotel after the event was a major issue. Despite the official announcement that the cable car would operate longer hours, we were denied tickets at the counter even though we arrived before 1am. That part was quite frustrating and poorly managed. Overall, it was a mixed experience—some highlights, but also some logistical letdowns.

The checkin was confusing initially. They asked for tourism tax which I know I already prepaid for, but anyways, still paid for it so can already checkin. I forgot to claim the skyway tickets as part of the package which should have been handed to me in the first place

The comfort of the room is good, but it is very difficult to find the hotel from the mall. The signs are quite unclear. When checking in, the counter charged an extra RM10, which was said to be tax, which made us feel very strange because there were no other hotels when we checked in. We were notified later. We made a mistake and it was returned to us. The waiter was not clear about the procedure.

We stayed in this hotel for three nights. On the first night I noticed that the toilet was plugged. The repairs were not much improved. The room was changed the next morning. The toilet was fine, but the bathroom shower was very slow. The room we checked in was a bit different from the photo we made when booking on trip.com