Resorts World Genting Hotels in Genting Highlands

The hotel hardware is all correct but staff is a bit lacking. We had a super late check in. The first night we stay on first floor only hear the furniture dragging around from mid night till early morning. Hotel manager cannot explain but they found me another room. I suspect noise is from casino platinum club. Don't get me wrong. The staff are helpful trying their very best but hotel is just short of manpower in peak season in terms of housekeeping. We stayed in Junior Suite. We had breakfast but food doesn't match up to a five stars hotel. I supposed it is hard to get staff to work in Genting highland. Until we checked out. I dunno how the Crockford exterior looks like and it remains as a mystery. Renovation is on going so one has to be careful to pick the right room. We pay a lot for two nights of stay. Late check in and early check out that actually make us lose out quite a fair bit. Shuttle bus is provided to Genting Grand but we figured a lot of outsider are using that service without approval because driver won't check and the bell boy also care less. That is what I mean by hardware is right but staff are not quite right. Hotel staff also can hop in for a free ride without queuing. I doubt if anyone really care.

I recently stayed at Awana Resort World Hotel and overall, it was a good experience. However, I wanted to provide some feedback regarding our stay. During check-in, one of the reception staff seemed distracted, chatting with colleagues while attending to guests. It made it difficult for us to get his attention, and we had to strain to hear him over the loud music from the private event at the swimming pool. To improve, I would suggest that the staff focus on their tasks during check-in and checkout, ensuring guests receive the attention they deserve. Additionally, perhaps the music levels during pool events could be adjusted to allow staff to better communicate with guests. Despite these issues, the hotel's facilities and amenities were great. With a bit of attention to these details, Awana Resort World Hotel could provide an even more exceptional experience for its guests.

This hotel is beautiful and very comfortable overall. I was assigned a room with a balcony overlooking the quiet and peaceful hills. However, this hotel does not have a designated parking space as normal, so, guests are free to park in any other parking lot with a maximum fee of RM11 (weekdays; I'm not sure about weekends though). If you decide not to drop off your bags at the lobby first, you will need to be ready for a long trip carrying your luggages from carpark to the hotel (I parked at Resort Hotel carpark as it has a bridge connecting to SkyWorlds Hotel). In addition, I was given a room in Valley Wing, which is the wing across from the lobby building, so the layout of the hotel is a little complicated, particularly from the lobby to the room. From the lobby (Level 1), I must therefore ascend to Level 3 and then cross an ”offset connections” to reach Valley Wing (Level 7). In any case, the personnel is incredibly welcoming and eager to assist visitors, especially when it comes to check-in. This hotel is worth the money because it's quite comfy. Without a doubt, I'll return.

The last time I visited Genting Highlands Tesort was ＞ 20 years ago. There are lots of changes and improvement. Service was good. Staff was polite and helpful. Environment is clean. Overall we had a pleasant and enjoyable stay!

The comfort of the room is good, but it is very difficult to find the hotel from the mall. The signs are quite unclear. When checking in, the counter charged an extra RM10, which was said to be tax, which made us feel very strange because there were no other hotels when we checked in. We were notified later. We made a mistake and it was returned to us. The waiter was not clear about the procedure.

We stayed in this hotel for three nights. On the first night I noticed that the toilet was plugged. The repairs were not much improved. The room was changed the next morning. The toilet was fine, but the bathroom shower was very slow. The room we checked in was a bit different from the photo we made when booking on trip.com

I arrive may 1 2025 , my check in time is 3pm. But my real check in time is 8pm . The service of front desk is very bad . Me and my family waiting for so long time check in . i am not recommend for this Hotel .