Amansari Hotel Nusajaya

Amansari Hotel Nusajaya Reviews

Amansari Hotel Nusajaya

Persiaran Nusa Perintis, Nusa Puncak Taman Nusa Puncak, Gelang Patah, Johor, 79200, MalaysiaSee Hotel Details
Amansari Hotel Nusajaya
Amansari Hotel NusajayaAmansari Hotel NusajayaAmansari Hotel Nusajaya
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

7.6/10
Good
225 review
Verified reviews
Location7.7
Amenities7.3
Service8.1
Cleanliness7.5
Filter by:
Sort by:
All reviews(225)
Positive reviews(205)
Reviews with photos/video(52)
Awesome stay(35)
Great service(20)
Poor air conditioning(18)
Great location(13)
Convenient location(12)
Perfect for business trips(7)
Convenient parking(5)
Has rooms for families(3)
Negative reviews(20)
Richie9191
Family Suite 2
Stayed in May 2025
Family
15 review
5.0/10
Posted on Jun 29, 2025
Booked a family suite but was disappointed. Is not a 4 star hotel. Hotel is old and everything is very basic. No amenities/food within walking distance.
Response from Property: Dear Mr.Richie,Thank you for taking the time to share your feedback. We're truly sorry to hear that your stay did not meet your expectations.We understand how important comfort and convenience are, especially when traveling with family, and we regret that the accommodations and surrounding amenities did not reflect the quality you anticipated. Your comments have been shared with our management team so we can look into areas for improvement, particularly in updating facilities and enhancing the overall guest experience.We appreciate your input and hope you'll consider giving us another opportunity in the future to provide you with a better stay.
Shana Abdullah Koh
Deluxe King Room
Stayed in May 2025
Solo traveler
9 review
10/10
Outstanding
Posted on Jun 15, 2025
Booked for a one night rest stop. Easy motorcycle parking and check in, no deposit required. The room was cosy and the view from a high floor was great. Will book again for staycations.
6/8
Response from Property: Dear SanaAbdullah,It was truly a pleasure having you with us! Your kind presence and gracious attitude did not go unnoticed, and we are so grateful you chose to spend your time here. Guests like you make our work truly rewarding.We hope you had a memorable experience and we would be delighted to welcome you back anytime.
iliketotravel
Deluxe King Room
Stayed in Apr 2025
Couple
2 review
7.5/10
Posted on May 18, 2025
No swimming pool, but got gym room. Buffet breakfast was normal. reasonable price to stay in
Response from Property: Thank you for your glowing review! We’re so pleased to hear that you enjoyed our room and food. Your feedback motivates us to continue offering exceptional experiences for our guests. We look forward to your next visit!
Happy@0850
Family Suite 3
Stayed in May 2025
Family
1 review
9.0/10
Great
Posted on Jun 17, 2025
Clean and nice For short staycation
Response from Property: Dear Happy,Thank you so much for your kind words and for taking the time to share your positive experience with us.We're thrilled to hear that you enjoyed your stay and that our team was able to make your visit comfortable and pleasant.Your feedback means a lot to us, and we truly appreciate your support.Please share our location to family and friends. We hope to have the pleasure of welcoming you back again soon!
Guest User
Deluxe King Room
Stayed in Jan 2025
Traveling with friends
8 review
10/10
Outstanding
Posted on May 7, 2025
Good is good. Clean, staff are friendly. Only car park is in open area but with security.
Response from Property: Thank you for your valuable feedback! You are most welcome to visit us again.
Guest User
Deluxe King Room
Stayed in May 2025
Business traveler
1 review
8.0/10
Very Good
Posted on Jun 18, 2025
Good place for rest
Response from Property: Dear Great User,Thank you so much for your kind words and for taking the time to share your positive experience with us.We're thrilled to hear that you enjoyed your stay and that our team was able to make your visit comfortable and pleasant.Your feedback means a lot to us, and we truly appreciate your support.Please share our location to family and friends. We hope to have the pleasure of welcoming you back again soon!
Guest User
Deluxe King Room
Stayed in May 2025
Couple
5 review
8.5/10
Very Good
Posted on Jun 29, 2025
I think bcoz the hotel has been there long and the bed (especially) has been used by many guests…, its abt time they have it changed. My body ache after a nite stay. I can feel the spring when i laid down. The carpet was dirty and had turned black. The tv channel has nothing that interest me to sit relax and enjoy. No movie!
Response from Property: Dear Great User,Thank you for sharing your feedback with us.We’re truly sorry to hear that your stay did not meet expectations, and we sincerely apologize for the discomfort you experienced with the bed and the condition of the room. Your comments regarding the mattress, carpet cleanliness, and TV entertainment have been noted and shared with our management and housekeeping teams for immediate review.Please be assured that we take guest comfort seriously, and we are already in the process of evaluating room furnishings for upgrades. Your input helps us identify what needs improvement, and we are grateful you took the time to let us know.We hope to have the opportunity to welcome you back in the future and offer you a much-improved experience.
Guest User
Family Suite 2
Stayed in May 2025
Family
1 review
7.0/10
Posted on Jun 23, 2025
Hotel is clean. It was last minute booking hence not too bad for a night stay. Mira was pleasant at our check out. I didn't manage to get the staff name who helped me to check-in, she was pleasent and efficient.
Response from Property: Dear Great User,Thank you so much for your kind words and for taking the time to share your positive experience with us.We're thrilled to hear that you enjoyed your stay and that our team was able to make your visit comfortable and pleasant.Your feedback means a lot to us, and we truly appreciate your support.Please share our location to family and friends. We hope to have the pleasure of welcoming you back again soon!
Guest User
Family Suite 2
Stayed in Nov 2024
Family
2 review
6.5/10
Posted on Dec 17, 2024
This my 2nd time staying there. A bit of disappointment. They used a bedsheet with stain. We did not discover until the next morning. We checked in late and just go straight to the bed. Perhaps due to less occupancy on Monday, variety of breakfast is disappointing although the service staff are very friendly and attentive.
Response from Property: We are really sorry that you were disappointed with housekeeping. We do realize the importance of a clean room, especially when you are travelling. We assure you that your feedback is shared with our housekeeping department, and they are working on improvising.
Papa Lim
Family Suite 2
Stayed in May 2025
Family
5 review
8.5/10
Very Good
Posted on Jun 16, 2025
My family and I recently enjoyed a pleasant 3-day, 2-night stay in a family suite at Amansari Hotel Nusajaya, and overall, it was a very positive experience. What truly stood out was the **exceptional staff**. Every single team member we interacted with was incredibly polite and genuinely helpful. We had a few requests, including extra pillows and blankets, and to our delight, these were delivered to our room within a remarkable five minutes! This level of efficiency and responsiveness was consistent throughout our stay. We also encountered an issue with an air conditioning leakage in our initial room, but the staff handled it flawlessly. Instead of making us wait for repairs, they immediately offered and facilitated a room change, which we greatly appreciated. While our stay was largely positive, there were a couple of minor points to note. The room's sound insulation could be improved, as we could occasionally hear conversations from the corridor. Additionally, upon checking into our room, we did find some trails of ants on the dining table. We managed to get rid of them after cleaning the area twice, but it was a bit unexpected. Despite these small issues, the outstanding service and the comfort of the family suite made our trip enjoyable. Amansari Hotel Nusajaya is a solid choice for families looking for a convenient and service-oriented stay in Johor Bahru.
Response from Property: Dear Mr.Papa Lim,Thank you so much for taking the time to share your experience following your recent 3-day, 2-night stay at Amansari Hotel Nusajaya. We are truly delighted to hear that you and your family had an enjoyable and comfortable visit with us.It brings us great joy to know that our team’s service stood out during your stay. Your kind words about their politeness, responsiveness, and efficiency—especially in promptly fulfilling your requests and managing the room change—mean a great deal to us. We will be sure to share your compliments with the entire team, as such feedback is always a wonderful motivation
Ei Ei
Superior Twin Room
Stayed in Dec 2024
Business traveler
16 review
10/10
Outstanding
Posted on Feb 19, 2025
we are going there for D&D annual dinner. Big room and quiet place.
Response from Property: Dear Ei Ei, thank you for leaving us a perfect rating. We are honoured that you have chosen Amansari Hotel Nusajaya as your hotel choice and looking forward to welcoming you back again to Amansari Hotel Nusajaya.
Koh Hock Poh
Family Suite 3
Stayed in Apr 2025
Couple
115 review
10/10
Outstanding
Posted on Jun 2, 2025
The hotel location is good where is closed to local street foods nearby the hotel, will stay here again.
Response from Property: Dear Mr.Koh,Thank you for being such a wonderful guest! You were respectful,communicative and took great care of the space. Your feedback motivates us to continue offering exceptional experiences for our guests. We look forward to your next visit!
Guest User
Deluxe King Room
Stayed in Apr 2025
Business traveler
1 review
6.5/10
Posted on May 28, 2025
Hotel was a bit run down Toolet seat was,stained, air conditioning was too cold Overall average only
Response from Property: Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience you experienced during your stay. Your comments are very important to us, and we are truly sorry that we did not meet your expectations.We look forward to your next visit!
Yelena Ching
Deluxe King Room
Stayed in Sep 2024
Family
1 review
10/10
Outstanding
Posted on Oct 31, 2024
Very good, hygiene, breakfast buffet many choices and delicious, all staff and reception manager, reservation manager very helpful in all.
HoJoan
Family Suite 2
Stayed in Sep 2024
Traveling with friends
7 review
10/10
Outstanding
Posted on Oct 22, 2024
Hotel environment not bad,got breakfast,breakfast quite many variations, location is near Legoland