Fenix West Reviews

Love the spacious and warm hotel room, and the view from our hotel room! I found Fenix West in Trip.com and no other platforms, and found it amazingly beautiful and a good deal for the location. We hear that the hotel is more frequently used during winter seasons when guests come by to do snowboarding. Also the reason why the hotel has a storage wardrobe for ski equipments. The room was really spacious with a view of the mountains. I love how spacious the room was, and it is good enough for 2 adult giants. The rooms have balconies too. Because this hotel is catered for winter activities, the hotel room is equipped with 2 heaters; one in the room, one in the toilet - so comfortable and warm. It was pretty cold when we visited in early May but the heating system helped keep us warm all night. I feel like home in this hotel room. No breakfast is provided for our stay but there is a cafe just below the hotel at a reasonable price. The staff at the cafe speak english, and they are very fluent and very friendly! The food were all freshly made and really very yummy. You must have their coffee too. Parking facilities is available on-site too. The disadvantage about this place is that it is very quiet, and the place feels like a quiet town after certain hours due to its low period. Given a chance, I will stay at Fenix West again - no matter what season I visit Furano!

It’s conveniently located to all the key attractions in the area

Nice hotel. Room was clean and general public areas well kept. Perhaps the only little complaint is that the curtains in the room tend to let the sun in at the ends. Can be disruptive for sensitive sleepers. However, special mention to Dorothy. Exceptional service always rendered with a smile. She was always on hand to give recommendations. Keen sense for hospitality. Keep up the good work!

Have comfortable stay with this hotel, the mattress, location, amenities etc . All staff are very friendly & helpful also especially the Japanese lady with short hair. If next year I come back to Furano again, for sure I will choose Fenix Furano 😍

Staff is very friendly and helpful. The property is well maintained and clean. The room is very spacious and comfortable.  We couldn't figure out how to use the laundry unit, so we didn't use it. Parking could be an issue when it is busy. The sister building is across the street and can use the parking there if the immediate one is full.

One of the best hotels I've stayed at and would definitely come back again. Location was great, rooms were clean and modern.

We had a very pleasant stay in Felix West. I had to specially give compliment to the hotel staff and service team. They are very helpful, friendly, patient and professional. Their service and attitude impressed us a lot and that would be the reason for staying at this hotel upon our next visit to Furano. We were a group of 6 and staying at 3-bedroom suite was incredibly nice and comfortable. We had certain privacy by having 3 rooms in the suite and we could also gather in the dining area. Kitchen is fully equipped. Rooms are tidy and neat with amenities. Beds are very comfy and the whole environment was very quiet, so we slept very well. There is also a cafe downstairs. We travelled by car, so quite easy to get to the hotel and there is hotel carpark. If no car, reaching the hotel would be a bit challenging. Overall, we loved and enjoyed a lot our stay in the hotel.

All is good!

Comfortable and clean hotel

Super clean, very new decor and with modern and industrial style. There are multiple car parks available for parking.

A high-end ski-themed homestay, the service is not the highlight, but the careful little design is the highlight. Clean, tidy and beautiful, right next to the ski resort.

I will not choose this hotel again. The front desk has to check in by itself after 6 o'clock. I only sent an email around 6 o'clock that day, telling me that if it is after 6 o'clock, I have to check in by myself. There are 2 buildings in this hotel, and there are people in the main building. There is no one in the annex building. The journey between the main building and the annex building takes about 5 minutes. If I go to Furano again, I will choose the NOZO HOTEL next door.

It's OK but no service, no room cleaning, no front desk, no breakfast, but Furano is beautiful

The room is small, no service, the only good thing is the appearance and location