Hotel JAL City Fukuoka Tenjin

Hotel JAL City Fukuoka Tenjin Reviews

Hotel JAL City Fukuoka Tenjin

2 Chome-12-5, Chuo Ward, Fukuoka City, Fukuoka Prefecture, 810-0041, JapanView Hotel Details
Hotel JAL City Fukuoka Tenjin
Hotel JAL City Fukuoka TenjinHotel JAL City Fukuoka TenjinHotel JAL City Fukuoka Tenjin
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1 night

Hotel JAL City Fukuoka Tenjin Guest Reviews

4.5/5
Great
750 review
Verified reviews
Location4.6
Amenities4.4
Service4.4
Cleanliness4.6
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All reviews(750)
Positive reviews(739)
Reviews with photos/video(182)
Easy to get around(180)
Close to metro(124)
Convenient for shopping(60)
Comfortable bed(20)
Would stay again(17)
Tasty food(15)
Clean bathrooms(9)
Large bathroom(8)
Negative reviews(11)
Li
Universal Twin Room
Stayed in Feb 2025
Family
1 review
4.5/5
Great
Posted on Mar 23, 2025
Location is convenient. 3 mins walk from airport line Akasaka station. Doible Room is acceptable size and universal room is big. The hotel is around 11-15 mins away from Tenjin vibrant area.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.It is a 1-minute walk from Exit 3 of Akasaka Station on the subway, which connects Fukuoka Airport and Hakata Station, and is also within walking distance of Tenjin.Double rooms are 21 square meters in size, and universal room is 37 square meters in size.Our warm hospitality awaits your return sometime soon.
Guest User
Moderate Queen Room
Stayed in Jan 2025
Business travelers
27 review
4.7/5
Amazing
Posted on Feb 17, 2025
This hotel is very clean. However, the location isn't good for finding restaurants weekend. This is maybe because this is a business area, and many restaurants are closed at Sunday evening. Consequently, I used seven-eleven.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.We sincerely apologize for the inconvenience regarding the restaurant's operations.Our warm hospitality awaits your return sometime soon.
Guest User
Superior Triple (Twin + Extra Bed)
Stayed in Jan 2025
Family
14 review
5.0/5
Outstanding
Posted on Mar 14, 2025
Great place to stay at near the train station. 2 Stations from Hakata and one station from Tenjin. Quiet neighborhood and walking distance from the Fukuoka Castle Ruins
Response from Property: Thank you for staying at Hotel JAL City Fukuoka Tenjin. We are very pleased to hear that you enjoyed your stay at our hotel. Our hotel is located a 1-minute walk from Exit 3 of Akasaka Station on the subway, which connects Fukuoka Airport and Hakata Station, and is also within walking distance of Tenjin. We look forward to welcoming you again.
Guest User
Superior Twin Room
Stayed in Nov 2024
Couples
3 review
4.5/5
Great
Posted on Dec 29, 2024
The room is a little bigger than normal Japan hotel.  At least I can open up two luggage in the room
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.
markiemarc007
Superior Twin Room
Stayed in Nov 2024
Family
23 review
4.5/5
Great
Posted on Dec 18, 2024
the hotel location is super super convenient, right next to the mtr akasaka station 1 minute walk. specially in fukuoka it made everything easy. room was consider roomy compared to the others and the bathroom is very nice too. Surrounding the hotel many restaurants and convenient stores so you can get walk you need within walking distance. however i found that the hotel staffs are kinda cold when they speak to the hotel guest (like robot). they just read you the rule and any request you made you will be like talking to the wall. they will tell you NO and read you the hotel policy. not so friendly to overseas guest in my opinion given that i spoke and ask them politely. i will book this hotel again for the location only but not for the hospitality.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.We are sorry for the inappropriate conduct by our staff.We will continue our effort to provide the best service for our guests.Our warm hospitality awaits your return sometime soon.
Guest User
Superior Twin Room
Stayed in Feb 2025
Family
1 review
4.2/5
Very Good
Posted on Mar 27, 2025
Super good location
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us. Our hotel does not have a great view due to the buildings and apartments adjacent to it.Thank you for your understanding.Our warm hospitality awaits your return sometime soon.
Anonymous User
Moderate Queen Room
Stayed in Feb 2025
Family
1 review
3.7/5
Posted on Mar 7, 2025
The cleanliness of the room is suboptimal. Visible dust over the furniture and even the electrical hot water pot. Large patches of stain over the quilt cover. Additionally, the temperature of the water from the bathtub is claimed 38C. It was only warm when tub bathing. I understand the safety concern but it would be much better if the temperature could be adjusted from 38-41C
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.We apologize for any inconvenience caused by the cleaning of your room.Additionally, you can adjust the water temperature yourself, but we apologize for the lack of sufficient explanation.Our warm hospitality awaits your return sometime soon.
Guest User
Moderate Queen Room
Stayed in Jan 2025
Couples
2 review
4.5/5
Great
Posted on Feb 26, 2025
Hotel was amazing. Very clean, location is great, cleaning staff was prompt and very good. Only issue was the reception host. They don't speak much English and they kept mistaking me for being Chinese and kept translating in Chinese. There is a slight language barrier if you're trying to explain a situation.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.We sincerely apologize for any inconvenience caused due to the difficulty in communicating with our front staff.Our warm hospitality awaits your return sometime soon.
Guest User
Superior Twin Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Jan 2, 2025
Nice place and view
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.
Guest User
Moderate Queen Room
Stayed in Jan 2025
Solo travelers
1 review
3.7/5
Posted on Feb 14, 2025
The location is excellent with 1 min walking distant to subway. Cafe, restaurants, supermarket, convenience store, drug store are nearby. Room Size is acceptable for the price. Clean and tidy. Meanwhile it was not so satisfy with the tax of staying charged. I hv only one person, but the staff insisted to charge me 2 people tax. Their explanation was the booking i had reserved for 2 ppl.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Regarding the accommodation tax, we sincerely apologize for the inconvenience caused. We will confirm this for you, so we would appreciate it if you could kindly contact the hotel.Our warm hospitality awaits your return sometime soon.
Guest User
Moderate Queen Room
Stayed in Dec 2024
Solo travelers
23 review
5.0/5
Outstanding
Posted on Feb 2, 2025
This hotel is located in very close to Akasaka station. Around the hotel many cafes and restaurant. However, the convenience stores are not close to the hotel. Amenites are very new one.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.
Anonymous User
Moderate Queen Room
Stayed in Jan 2025
Couples
2 review
4.7/5
Amazing
Posted on Mar 4, 2025
A very nice hotel in very convenient location, close to Tenjin area, highly recommend
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.
Guest User
Superior Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jul 31, 2024
Good location, good services and highly recommended for families and friends.
Guest User
Moderate Queen Room
Stayed in Oct 2024
Family
4 review
4.2/5
Very Good
Posted on Nov 12, 2024
Standard room size of Japan hotel. We expected it to be a bit larger by looking at the pictures. Not quite recommended for travelling with baby as there is not enough space for the baby to move around. We have to open the 2 luggages at the corridor but have to move a bit for opening the door. However the hotel is new and with a convenient location at Tenjin. However, we cannot find a number to contact the front desk in the whole room. Whenever we need help, we have to go to the reception in person.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.We apologize for any inconvenience caused during your stay. Please call the front desk at 99 from your room phone.Our warm hospitality awaits your return sometime soon.
serenechiu_
Moderate Queen Room
Stayed in Oct 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Very helpful front desk staff. Good location not too overly busy and noisy like Hakata. Will definitely come back for my next Fukuoka visit.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.