2 Chome-12-5, Chuo Ward, Fukuoka City, Fukuoka Prefecture, 810-0041, JapanView Hotel Details
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Hotel JAL City Fukuoka Tenjin Guest Reviews
4.5/5
Great
611 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.5
Cleanliness4.6
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All reviews(611)
Positive reviews(604)
Reviews with photos/video(135)
Easy to get around(140)
Close to metro(94)
Convenient for shopping(44)
Delicious breakfast(38)
Would stay again(19)
Comfortable bed(13)
Friendly front desk staff(10)
Negative reviews(7)
Guest User
Superior Twin Room
Stayed in Jul 2024
Family
1 review
5.0/5
Outstanding
Posted on Aug 1, 2024
Good location, good services and highly recommended for families and friends.
Guest User
Moderate Queen Room
Stayed in Nov 2024
Family
4 review
4.2/5
Very Good
Posted on Nov 12, 2024
Standard room size of Japan hotel. We expected it to be a bit larger by looking at the pictures. Not quite recommended for travelling with baby as there is not enough space for the baby to move around. We have to open the 2 luggages at the corridor but have to move a bit for opening the door. However the hotel is new and with a convenient location at Tenjin. However, we cannot find a number to contact the front desk in the whole room. Whenever we need help, we have to go to the reception in person.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.We apologize for any inconvenience caused during your stay. Please call the front desk at 99 from your room phone.Our warm hospitality awaits your return sometime soon.
serenechiu_
Moderate Queen Room
Stayed in Nov 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Nov 14, 2024
Very helpful front desk staff. Good location not too overly busy and noisy like Hakata. Will definitely come back for my next Fukuoka visit.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.Our warm hospitality awaits your return sometime soon.
Guest User
Moderate Queen Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Nov 5, 2024
Location is really convenient, 3 mins walk to the subway. Room size is considered as rather comfortable in Japanese standard. Service is good , staff all speak good English. Helpful and polite.
Response from Property: Thank you very much for having stayed at Hotel JAL City Fukuoka Tenjin.And, thank you for sharing your review with us.It is conveniently located just a 1-minute walk from Akasaka Subway Station.Our warm hospitality awaits your return sometime soon.
Anonymous User
Superior Twin Room-Non-Smoking with 1 Extra Bed for 3 Guests
Stayed in Oct 2024
Family
3 review
4.7/5
Amazing
Posted on Oct 25, 2024
Though location is 1 stop away from Tenjin, the train station entrance is just a few steps away. Easy access to amenities & eating places around the area.
Guest User
Superior Twin Room
Stayed in Sep 2024
Solo travelers
1 review
4.7/5
Amazing
Posted on Oct 2, 2024
This was my second stay at this hotel. Very friendly and helpful staff. The room is very clean. :)
Anonymous User
Moderate Queen Room
Stayed in Sep 2024
Couples
10 review
4.7/5
Amazing
Posted on Sep 28, 2024
Clean room, convenient location and great service. Room service is good and prompt, will come back and stay again! Room space is adequate as well
S U K I ス キ // T O K Y O 東京
Moderate Queen Room
Stayed in Feb 2024
Couples
6 review
4.7/5
Amazing
Posted on Mar 1, 2024
Prefect location, most of the staff are nice :) There is are 24hrs self service store. Added breakfast option on site, which was around 2,300/head. Breakfast was so-so. In general, it is a great and comfortable place to stay ;)
Guest User
Moderate Queen Room
Stayed in Aug 2024
Family
2 review
4.7/5
Amazing
Posted on Aug 23, 2024
Very nice and comfortable hotel. Remember to use Exit 6 of the Akasaka Station for a lift to move the luggages. The hotel is a few minutes walk to station and about 10 mins walk to Tenjin.
Guest User
Superior Twin Room
Stayed in Aug 2024
Family
4 review
3.2/5
Posted on Sep 7, 2024
The worst service in Japan so far. No matter how many time to press the calling button at the parking lot (at around 10pm) there was no body answering, it was not a one off issue but both nights I stayed.
I requested for extra bottle of water and I was charged 100 yen per bottle.
Location is also no ideal, it’s not far from the busy area but need to walk thru a quiet street, I could see some people outside the convenience store but those got drunk.
嵐逸
Superior Twin Room
Stayed in Jul 2024
Family
12 review
4.5/5
Great
Posted on Aug 8, 2024
Good service for hotel and it is my second time to use this hotel. Good location and near the train station. Will perfer to my friend if they need to go there
Guest User
Superior Twin Room
Stayed in Jul 2024
Family
6 review
4.5/5
Great
Posted on Aug 23, 2024
first hotel we arrived at, parking was full when we arrived at night, but the lady let us know a carpark lot was diagonally opposite the hotel, so it was convenient. the was one problem, which was the wifi was very very slow.... not sure why .... but maybe during peak hours 10:00-12:00pm it was nearly unusable.
Guest User
Moderate Queen Room
Stayed in Jan 2024
Couples
20 review
5.0/5
Outstanding
Posted on Jan 27, 2024
Really nice hotel in Fukuoka. High CP value. What I really like it that they are close to Akasaka station. You can take the stairs from Exit 3 which will lead you straight to the hotel or lift Exit 6 if you have some heavy luggage, you just need to cross the road and you'll be there.
I just hope there was something to celebrate my birthday but that's just some personal touch to it so it shouldn't affect the rating for the hotel itself.
Dada&Milktea
Moderate Queen Room
Stayed in Jan 2024
Couples
7 review
5.0/5
Outstanding
Posted on Jan 9, 2024
Both me and my hubby like this hotel very much. It is so convenient cos it just next to the train station. The staff in the hotel are very nice. Even the room is very very big but it got everything u need. I am sure will stay here again for the next trip to fokuka.
Pik Kwan
Superior Twin Room
Stayed in Aug 2024
Family
6 review
4.0/5
Very Good
Posted on Aug 7, 2024
NICE Hotel, although a little bit expensive
but worth , overall we enjoyed the stay