Momochihama 1−3−70, Sawara Ward, Fukuoka City, Fukuoka Prefecture, 814-0001, JapanView Hotel Details
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The Residential Suites Fukuoka Guest Reviews
4.3/5
Very Good
145 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.2
Service4.4
Cleanliness4.4
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All reviews(145)
Positive reviews(137)
Reviews with photos/video(34)
Awesome rooms(60)
Large rooms(35)
Awesome stay(33)
Clean and tidy(12)
Friendly staff(9)
Close to beach(8)
Loved the view(7)
Convenient for shopping(7)
Negative reviews(8)
Seraphim Marcus
Run Of House Smoking
Stayed in Apr 2024
Business travelers
24 review
4.0/5
Very Good
Posted on May 21, 2024
A very pleasant stay! The staffs are accommodating to guests needs and creature comforts. Though the kitchen utensils should be included in the room without any additional charge.
In all; staffs were pleasant and professional. I like it. I recommend this place.
Response from Property: Thank you for choosing The Residential Suites Fukuoka.
We are very happy to hear that you liked our hotel.
We will continue to make every effort to provide you with comfortable services and facilities from the viewpoint of our guests.
Thank you very much for your feedback.
We hope you will visit us again when you come to Fukuoka. We look forward to welcoming you again.
Guest User
Family Room C
Stayed in Jun 2024
Family
2 review
3.0/5
Posted on Jul 14, 2024
Very noisy freezer and no price reduction. Pool costs extra! No reduction in the price even when 4 people couldent sleep which is the main reason for having a hotel room…
Response from Property: Thank you for staying at The Residential Suites Fukuoka.
We sincerely apologize for the inconvenience caused by the noise from the freezer.
We will do our best to provide you with comfortable services and facilities from our guests' point of view.
Thank you very much for your feedback.
Guest User
Moderate Twin Room-Smoking
Stayed in Dec 2023
Family
9 review
4.2/5
Very Good
Posted on Jan 7, 2024
Location not super friendly
Room is spacious
Have kitchen and bathroom
Washing machine can’t dry my clothes which is really disappointing
Guest User
Twin Room-Non-Smoking
Stayed in Sep 2023
Other
2 review
1.0/5
Posted on Oct 31, 2023
Remember to check valuable goods before check out.
Guest User
Moderate Twin Room-Smoking
Stayed in Nov 2024
Travel with friends
1 review
4.5/5
Great
Posted on Dec 26, 2024
The room was much larger than I expected, the view was amazing, and the reception staff were very friendly, but the only thing that was disappointing was that the TV, microwave, and other facilities were a bit old.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at The Residential Suites Fukuoka. As you say, our hotel has been open for many years and the layout can be seen as old, but we maintain a sense of cleanliness and strive every day to ensure that our guests have a comfortable stay. Our guest rooms are spacious, ranging from 44 square meters to a maximum of 82 square meters, and are recommended for families and those who want to relax as if they were at home. All rooms are equipped with a mini kitchen, so they are also popular with long-term stays. We would be delighted if you would use our hotel again if you are in the area. We once again thank you for taking the time to cooperate with us in reviewing our hotel.
winter_xxx
Twin Room-Non-Smoking
Stayed in Nov 2024
Family
5 review
5.0/5
Outstanding
Posted on Dec 21, 2024
Although it was a little walk from the station, the room was very spacious and had a microwave, which was very helpful! The view was also nice ^^
Thank you for storing my luggage.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our hotel.
We are very happy to hear that you were satisfied with our hotel's facilities.
We will continue to strive to provide comfortable service and facilities that are designed with our customers in mind.
All our staff look forward to welcoming you again.
Guest User
Moderate Twin Room-Non-Smoking
Stayed in Nov 2024
Family
2 review
5.0/5
Outstanding
Posted on Dec 28, 2024
This is the first time I stayed in such a big hotel in Japan. There is also a separate kitchen and washing machine. Everything is very clean. I hope to get a better price next time.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel.
Thank you for your warm words.
Although this service is charged, the hotel also provides rental services for cookware and tableware.
We can also provide disposable chopsticks, plastic forks and plastic spoons at the front desk for free.
If you have the opportunity to use our hotel next time, please inform the front desk when necessary.
We look forward to your continued patronage in the future.
뺑강도령
Twin Room-Smoking
Stayed in Jul 2024
Family
34 review
2.2/5
Posted on Aug 2, 2024
The hotel was very poor compared to the price. The smell of cigarettes was so strong that I don't smoke and my child and the rest of the family didn't like it so I wanted a room change, but I just pretended not to know and didn't respond even when I used Google Translator. I made a reservation here to use the swimming pool, but they said it would be open until 5 o'clock on a weekday, but there was no detailed or proper explanation at the hotel reservation office until 10 o'clock the next day. We were checking out at 11 o'clock, and my family went down first and was in the lobby, and I came down later. Even though 20 minutes had not passed, they charged an extra hour and asked the staff for their name and position, but they looked at the guest and made no reply. The worst experience I have ever had while staying at a Fukuoka hotel. The staff's response and friendliness are the worst. Hotel service I wonder if there are any other hotels that do this. If I don't like it, I can stop going, but this is still so bad for people who work in the service industry. I came here because my mood was ruined. Haha.
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6/20
Response from Property: Thank you very much for staying at our hotel this time. Also, thank you again for taking the time out of your busy schedule to post this review. We will continue to be committed to working from the customer's perspective and will not accept such comments in the future. I sincerely apologize for this time. We are looking forward to your next visit.
小喵不睡覺
Run Of House Smoking
Stayed in Aug 2024
Business travelers
8 review
4.7/5
Amazing
Posted on Sep 13, 2024
The room is large and overall good!
The location is close to the sea, and there is nothing next door.
The random room was a twin bed, which I thought was too much. I asked for a double bed and they told me there was no one. They also gave me a smoking room. They said there were no non-smoking rooms. The view was great. You could see the sea when you opened the window!
Original TextTranslated by Google
Response from Property: Thank you for choosing Fukuoka Residential Suites. We are honored that you were satisfied with the view from your room. In the future, we will continue to work hard to satisfy our customers. Thank you very much for taking time out of your busy schedule to complete the hotel review. We look forward to your visit again.
Guest User
Run Of House Smoking
Stayed in Jan 2025
Solo travelers
2 review
4.0/5
Very Good
Posted on Feb 26, 2025
I use this service all the time. I have been using it for over 20 years now and have no complaints. I will be using it again next month.
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Guest User
Twin Room-Smoking
Stayed in Jul 2024
Business travelers
5 review
4.7/5
Amazing
Posted on Aug 24, 2024
The room is big and nice. The hotel is also very close to the beach, just over 10 minutes away. The hotel's swimming pool is charged, and the most incomprehensible thing is that it closes at 5 pm. The atmosphere is so good at night, but swimming is not allowed🏊♀️
Original TextTranslated by Google
Response from Property: Thank you very much for having us stay at our hotel.
Thank you for choosing our hotel from Japan hotels.
I appreciate your appreciation for our employees. Our goal is to further improve the service.
I'm glad you like us.
I'd be happy if you could use the hotel again.
Guest User
Twin Room-Smoking
Stayed in Jan 2025
Couples
2 review
2.7/5
Posted on Feb 15, 2025
The accommodation tax was collected at check-in.
Other hotels require you to pay the tax when you prepay, so why does this hotel require it at check-in? It's inconvenient.
The location of the room is poor for the concept, and it's inconvenient that you have to charge your cell phone or smartwatch on the floor away from where you sleep.
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まるぽん
Run Of House Smoking
Stayed in Jan 2025
Solo travelers
1 review
4.2/5
Very Good
Posted on Feb 10, 2025
It was clean, and they kindly accommodated our requests, so we had a very pleasant stay.
The only thing that bothered me this time was that the air conditioning was centrally managed, so it felt a little cold. Other than that, there were no issues and the room was spacious and comfortable.
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Guest User
Twin Room-Smoking
Stayed in Jan 2025
Solo travelers
1 review
3.5/5
Posted on Feb 13, 2025
The facilities are a little old, but it is clean and spacious! The staff were all friendly and polite.
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バンケイコ
Moderate Twin Room-Non-Smoking
Stayed in Jan 2025
Family
2 review
4.0/5
Very Good
Posted on Feb 7, 2025
I stayed here for my daughter's college entrance exam. It was helpful that there was a parking lot. There was a Bon La Pass nearby, but there weren't many restaurants. There was a mini kitchen, so I was able to make lunch. I recommend this hotel for those staying for college entrance exams.