Tianshan Wujiang Hot Spring City Hotel Guest Reviews
4.4/5
551 review
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Location4.5
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(551)
Positive reviews(507)
Reviews with photos/video(191)
Relaxing hot springs(83)
Classy environment(75)
Perfect for kids(35)
Large rooms(34)
Close to scenic area(23)
Loved the view(19)
Friendly front desk staff(16)
Has facilities for children(6)
Negative reviews(43)
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Dec 28, 2024
Excellent hotel with hot spring facilities at the foot of Mount Tianshan. Our family thoroughly enjoyed our white Xmas stay at the wujiang resort and it is only 10 mins walk to the tourist centre for the stunning tianchi and bodega peak of the tianshan range. The only drawback is the limited food choices available in the area. There are not many tourists due to the low tourism season but we are definitely not complaining about it at all. :)
Response from Property: 您的認可是我們的勛章,我們會繼續以貼心服務,迎接每一次重逢,期待再次與您攜手同行
Anonymous User
Hot Spring Enjoyment Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 12, 2024
It is very close to the 5A-level Tianchi scenic area. The hotel has an elegant environment, warm service, rich entertainment programs, and the hot spring room is very close to the hot spring. After taking a hot spring bath, you can get a 50 yuan discount on the ticket to Tianchi. It is very cost-effective and worth a visit.
Original TextTranslated by Google
Response from Property: Dear guests: We are glad that you and your friends have had a wonderful holiday in our hotel. Your comments are the best affirmation and encouragement for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you to visit again!
Guest User
Hot Spring Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
The room my son booked for me was very beautiful. The water temperature was just right and the staff also sent us a fruit plate. The red wine was very satisfying. There was a parent-child water fort in the indoor hall and many activities for children to play. My grandson had a lot of fun. The car pick-up and drop-off during the stay was very convenient. The tickets to Shangtianchi were also discounted.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
Guest User
Superior Queen Room
Stayed in Apr 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 12, 2024
It's very close to the Tianchi ticket office. The hotel is very big. It's a little far from the hot spring, but it's acceptable. The environment is really good. I didn't expect there is such a good hotel at the door of Tianchi. It's my first time staying here. The service was also very enthusiastic. The only regret is that I didn't know to check in to the hotel first, and then get half-price tickets to Tianchi with the receipt. We went to the hot spring first and then checked into the hotel, haha, and spent more than 100 yuan.
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Response from Property: Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time.
Anonymous User
Hot Spring Enjoyment Room
Stayed in Apr 2024
Family
1 review
5.0/5
Outstanding
Posted on May 13, 2024
It was my first time to visit with my family. The hotel environment was very good and it was also very large. The hotel was divided into hot springs and guest rooms. We chose the hot spring room because it was very convenient to soak in the hot springs indoors. We could just take the elevator downstairs. The children especially liked to come here. The waitresses on the third floor were very enthusiastic. They found suitable slippers for the children, and told us to bring more towels and pay attention to the safety of the children. It really felt like home because I enjoyed the home-like service. The room facilities were average and improvements were recommended. Overall, it was worth visiting.
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Response from Property: Dear guest, thank you for your recognition of us. Every demand of our guests is the direction for which we sincerely strive. We will definitely work harder to create a five-star standard and look forward to our next trip where we can create more perfect services for you.
Anonymous User
Deluxe 2-bed Room
Stayed in Apr 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 12, 2024
The hotel is not far from Tianchi Lake, the environment is beautiful, and the photos are especially nice. But I am embarrassed to post them. The room is neat and clean. Parking is convenient, and the hot spring is comfortable. There is a surfing pool, a slide for children to play, and a lazy river. The service attitude is warm and thoughtful. Soaking in a hot spring in the hot summer makes you feel great! I don't know why the fountain at the gate is not turned on. I hope that the hotel will attract more guests when it is hot. I will come to play again when I have time
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Thank you for your full score review. Your support and encouragement are the greatest motivation for us to move forward. Wujiang Hot Spring Hotel strives to create a warm and comfortable living environment for guests and meet the requirements of different guests with the highest cost-effectiveness. Wujiang Hot Spring City looks forward to your visit again!
Guest User
Hot Spring Enjoyment Room
Stayed in Apr 2024
Family
6 review
2.2/5
Posted on May 4, 2024
The room is quite big, the facilities are a bit old, the staff of the jelly bath in the hot spring has some problems, the two children just swiped their cards to go in, someone else came to look after the children, and swiped the card again, they couldn't keep an eye on the adults, you should keep an eye on the children you swiped the card for, then when it comes to refunds, you have to find the computer and the receipt, it took almost half an hour, this is not a big deal, what is puzzling is that they directly said it was a problem with the children, the children went out, so they swiped the card a second time, okay, then you go ask the children, then you dare not ask, and my child is not even tall enough to buy a ticket, we carried her into the bucket when we went in, how did she get out, I haven't said it yet, the male staff member disappeared after swiping the card, sitting at the workstation and watching the children who paid, and he didn't need to open his mouth to push the responsibility onto the customer, just say I'll refund you now, it's so simple, you can't keep an eye on it with your eyes, and you still talk nonsense with your mouth, and you are all right
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Response from Property: Dear customer, first of all, we are very sorry to bring you a bad feeling. We are deeply sorry for the problems you encountered. The hotel also attaches great importance to your valuable suggestions. We have fed back your valuable suggestions to the relevant departments and followed up. The hotel will continue to strengthen the service attitude of the service staff. We strive to provide better services to every guest and sincerely welcome you to visit again!
Guest User
Deluxe 2-bed Room
Stayed in Apr 2024
Travel with friends
1 review
1.0/5
Posted on May 3, 2024
The hotel staff had a bad service attitude and a terrible manner. The hygiene conditions were extremely poor. The slippers in the changing room were said to be disinfected, but they were still leaking water when they were taken from the shelf. The changing room was full of items used by guests on the floor and sink. I have been to most of the hot spring hotels in Xinjiang, and their service is the worst.
Original TextTranslated by Google
Response from Property: Dear customer, hello. I am really sorry. I hope you can give me more valuable suggestions. We will definitely work hard to improve and hope you will come again.
Anonymous User
Superior Queen Room
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on May 13, 2024
The conditions and environment are very good, worthy of being a five-star hotel. The room is spacious, the staff has a good service attitude, the room is very clean, although the decoration is not very new, but the overall feeling is very comfortable. You can order food in the room, but the delivery speed is a bit slow. The hot spring is very comfortable. Maybe there are not many tourists during the week. I will patronize it again if I have the chance.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, thank you for your review! The hotel advocates "heart service". We are trying our best to find opportunities to provide you with services and provide you with a more satisfactory and comfortable rest environment! Your satisfaction is our pursuit! We look forward to seeing you again.
Anonymous User
Hot Spring Room
Stayed in Mar 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 12, 2024
The hot spring city is at the foot of the beautiful Tianchi Lake. The environment is very beautiful, the hot spring rooms are clean, the independent pools have very good service, the indoor hall is very fun, the parking lot is very large and parking is very convenient, and the glass bridge is very shocking. I didn't go there because of time constraints, but I will definitely come again next time and make more appointments to have fun. If you travel in Xinjiang, Wujiang Hot Spring is worth checking out.
Original TextTranslated by Google
Response from Property: Dear guest: Hello! Your praise has given great encouragement to the hotel and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We look forward to your visit again! Welcome to come back and experience again, and wish you a happy life!
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Family
1 review
5.0/5
Outstanding
Posted on Apr 26, 2024
Wujiang Hot Spring City Hotel is only about 200 meters away from the ticket office of Tianshan Tianchi Scenic Area.
This is a resort hotel with a water park for children to play, a swimming pool, and hot springs. The rooms are large and clean, and the decoration is also very good. There are various bars and restaurants in the lobby, and the lights are gorgeous. The Xinjiang girl at the front desk is very beautiful! This is the best and most upscale hotel among all the hotels we stayed in during this trip. Ctrip looked at it and it seems to be a four-star hotel.
In the evening, we experienced outdoor hot springs. There are several independent hot spring pools, and they are divided into various types, including beauty areas, health areas, etc. There are also women's areas and men's areas, which will not make you feel embarrassed. After the bath, I felt refreshed. I went back to the room and weighed myself. I lost two pounds, haha!
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you very much for choosing Wujiang Hot Spring Hotel and giving your attention and affirmation. Your support and encouragement are the driving force for our continuous progress. May our sunny and warm service bring you the supreme service experience. Welcome to visit us again!
Guest User
Hot Spring Room
Stayed in Mar 2024
Travel with friends
1 review
4.8/5
Amazing
Posted on Apr 16, 2024
The room is very clean, the waiter is very enthusiastic, attentive and considerate. There is an independent hot spring in the yard. The pool has some flaws but it does not affect the use. The hot spring water is very comfortable. The sister who drives the sightseeing car is very nice and the pick-up is in place. The room price is a little expensive. I hope to have the opportunity to enjoy a cost-effective package. It is very good to choose to travel in the off-season. There are not too many people and no need to queue. It is very close to the Tianchi ticket office and can walk there.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your support of our hotel. Gold and silver awards are not as good as your compliments, and gold and silver cups are not as good as your good reputation. We will not let you down! I wish you all the best!
Guest User
Hot Spring Room
Stayed in Mar 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Apr 15, 2024
It was my first time traveling to Xinjiang. Although the journey was a bit far, the check-in service was very good. The shuttle bus picked me up, the room was clean and tidy, and the service staff were also very helpful. After walking so far, I had a great sleep quality in the hot springs, which was especially refreshing. It was a pity that I didn't visit the water park, as I heard it was under renovation. But overall, the experience was very good. I will come again on my next trip. I recommend it.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your full five-point evaluation. We will continue to work hard with your encouragement and support. I believe we will do better! Thank you for your continued support! I wish you a safe and happy life!
Guest User
Hot Spring Enjoyment Room
Stayed in Mar 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Apr 13, 2024
It is a relatively luxurious hotel, less than 900 meters away from the main entrance of Tianshan Tianchi. It covers a large area. The highlight is that you can soak in the open-air hot springs. There is also a large indoor water park, which is open until 1 a.m. and can be used free of charge by guests staying in the hotel. The hotel's own food court is a formal table meal. If you want to eat something casually, there are no shops nearby, which is inconvenient. Other than that, everything is very satisfactory. The staff are well-trained and very friendly, and the facilities are new and complete.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your recognition of us. Every need of the guests is the direction we sincerely strive for. We will definitely work harder and look forward to your next trip to stay in our hotel. We can create more perfect service for you.
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Hot Spring Enjoyment Room
Stayed in Mar 2024
Couples
13 review
3.7/5
Posted on Apr 22, 2024
After skiing for 9 days, I really wanted to soak in a hot spring to relieve fatigue. I saw that there was a hot spring bath, so I booked a room and checked in that day. After checking in, I immediately changed into my swimsuit and walked to the hot spring area. When I arrived at the hot spring area, I saw that there was no water in every pool, and then I heard When I got to the staff, my aunt said: Only a few here have water! so disappointed! But my aunt was so nice. She gave us several cups of ginger tea to drink while we were soaking in the hot springs, and said we would replenish our water. 
I was very disappointed with my stay this time, but many of the employees were very polite and enthusiastic. We needed our suitcase to go up the stairs during the elevator maintenance, and the aunt took the initiative to help us take the suitcase up to the third floor of the room, and also helped us with it when we checked out. building. On the contrary, the employees in suits would not help if they saw it.
Original TextTranslated by Google
6/9
Response from Property: Dear customers! Our goal is to provide guests with a comfortable stay and the best service. Thank you very much for your valuable comments. Your comments and suggestions will help us continuously improve and maintain a high level of service facilities and make our services more perfect. Welcome to visit us again.