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Location4.1
Amenities4.0
Service4.0
Cleanliness4.0
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All reviews(473)
Positive reviews(433)
Reviews with photos/video(248)
Friendly front desk staff(76)
Classy environment(46)
Near shopping area(35)
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Average sound insulation(18)
Easy to call taxis(4)
Good Internet(3)
Negative reviews(40)
Guest User
Yu Xi City Garden Business Double Room With Full Smart Home Features
Stayed in Jul 2023
Business travelers
3 review
4.7/5
Amazing
Posted on Aug 28, 2023
Nice hotel
Response from Property: 您的這個點評,小朵真的是要跪謝啦。小朵在服務的路上還在加快腳步的學習中。客官的鼓勵就是對小朵的認可,小朵擼起袖子加油,期待與您的下次相遇,看到小朵的成長呢
Anonymous User
Garden Business Smart Room - City-View (Double bed)
Stayed in Nov 2023
Business travelers
77 review
3.0/5
Posted on Dec 10, 2023
1. The sound insulation of the room is really poor. You can hear the water running on the left and right. The noise upstairs is disaster level. If you don't sleep well, you can't rest at all.
2. Hygiene at the wash basin does not have to be clean.
Everything else is good, the location is very convenient
Original TextTranslated by Google
Response from Property: We are very sorry to bring you a bad check-in experience. Thank you for your feedback. We will rectify it in time. Xiaoduo is deeply sorry for the problems you encountered during your stay. Thank you for your valuable opinions. Xiaoduo will definitely be more meticulous in his future work and provide better and better services to all of you. Finally, I wish you a happy life. I apologize to you again and hope you can give Xiaoduo another compensation. Opportunity
Guest User
Yu Xi City Garden Business Double Room With Full Smart Home Features
Stayed in Sep 2023
Travel with friends
35 review
5.0/5
Outstanding
Posted on Nov 5, 2023
Seeing that the rating was not too high, I thought I would be in trouble, so I checked in at the front desk. The girl at the front desk, Nanmei, was very helpful. There were makeup remover towels and hair ties at the front desk, which was very considerate. They are only on the 16th floor, so the middle floor location is quite good. Yes, I went to Huagaili and checked in at Qinghui Garden. It’s very convenient to call a taxi. There is Wanda Plaza downstairs. It’s very convenient for eating and other things. It’s really good.
Original TextTranslated by Google
Response from Property: Taking photos and checking in has become our current way of communication. We met in the rain, tapping on the mechanical keyboard with our fingers. Inadvertently, you broke into my lens and left your traces.
Enhengdada
Shi Yu City Mountain-View Executive Twin Room With 100-inch Projection, Tub, And Steam Room
Stayed in Sep 2023
Travel with friends
4 review
1.2/5
Posted on Oct 10, 2023
Overall it's very bad, very frustrating. After adding the front desk butler WeChat, it became even more shocking! !
1. Asking about a gym is so weird, why didn’t I read the house rules?
2. He also told me that the hotel next door is very high-end and has a gym (you mean why don’t I go to that hotel?)
3. The toilet in the bathroom is broken. The water keeps running and the sound is very loud. Watch the video later. They only told me that it can only be repaired tomorrow. Have you considered that repairs are the responsibility of the apartment itself. Today I was so noisy that I almost stayed up all night, but I have to bear this sorrow☹️
4. The front desk didn’t arrive until 10 o’clock in the morning, so there was no one there. I was shocked🤯
5. I didn’t know anything when asked, and said that I had never stayed in a suite and didn’t know how to use the equipment. (Did the boss hire employees to let you experience it first before moving in?)
6. The hygiene smells bad + the sofa is full of stains and the floor is sticky
7. The elevator entrance on the guest room floor was full of foam and water left by the mopping machine. It was very slippery and I almost fell down.
Original TextTranslated by Google
Response from Property: Dear, Xiaoduo is deeply sorry for the problems you encountered during your stay. Thank you for your valuable opinions. Xiaoduo will definitely be more meticulous in future work and provide better services to you. Better service, and finally I wish you a happy life. I apologize to you again and hope you can give Xiaoduo another chance to compensate you.
Guest User
Shi Yu City Mountain-View Executive Twin Room With 100-inch Projection, Tub, And Steam Room
Stayed in Aug 2023
Travel with friends
11 review
5.0/5
Outstanding
Posted on Sep 10, 2023
The room environment is very good. The whole room has smart voice and a 100-inch screen. It's great to watch videos. The most thoughtful thing is that there is a steam steamer and a men's toilet bag. The service is first-class.
Original TextTranslated by Google
Response from Property: There are always reasons for people to miss each city. I hope Xiaoduo will be the most unique one in your memory. Thank you very much for your favor. The meaning of Yuduo's existence here is to provide you with considerate services in a high-quality environment for sleeping and stress relief. Your needs are Yuduo's pursuit of goals. Thank you again for your praise and hope to meet you again.
小妮子阿四
Yu Xi City Garden Business Double Room With Full Smart Home Features
Stayed in Jul 2023
Family
9 review
1.0/5
Posted on Aug 28, 2023
The young lady at the front desk has a very Buddhist style of work. There are 2 apartments in the building. The elevator in the building is a bit old. When you go up to the room, the door lock is not very stable and seems to fall off. It makes you feel very unsafe. When you enter the room, you always have to go to the bathroom. The bathroom is separate, but the edge strips of the glass door fell off. I placed it next to it. I was worried that the entire glass door would fall off. I was very uneasy. Many reviews said it was newly opened, but what I saw on site was dilapidated and old. It was really The unknown netizen was speechless. I originally rented it for 2 nights, but when I saw the situation on site, I immediately contacted trio.com to cancel. Fortunately, I was able to cancel for one night, and immediately rented another normal hotel on trip.com, this one. We wanted to check out immediately after 5 minutes after entering the room. When we checked out, we went to the front desk. My brother was sleeping. Alas, no wonder no one answered the phone when we called the front desk. Let's think about it ourselves.
Original TextTranslated by Google
Response from Property: Dear, Xiaoduo is deeply sorry for the problems you encountered during your stay. Thank you for your valuable opinions. Xiaoduo will definitely be more meticulous in future work and provide better services to you. Better service, and finally I wish you a happy life, I apologize to you again and hope you can give Xiaoduo another chance to make up for you
Anonymous User
Garden Business Smart Room - City-View (Double bed)
Stayed in Jul 2023
Family
27 review
5.0/5
Outstanding
Posted on Aug 21, 2023
I chose this hotel to bring my kids to Shenzhen. The hotel is right next to Wanda Plaza, which is convenient for eating and playing. It is very suitable for parents and children. Moreover, Wanda Plaza has charging stations, which is very convenient for charging for new energy travel. The service of the Nannan girl at the hotel's front desk is very good.
Original TextTranslated by Google
Response from Property: Xiaoduo really has to thank you for your review. Xiaoduo is still learning at a faster pace on the road to service. The guest officer's encouragement is recognition of Xiaoduo. Xiaoduo rolls up his sleeves and works hard. I look forward to meeting you next time and seeing Xiaoduo's growth.
Christyyuyu
Jun Yu City Mountain-View Executive Twin Room With 100-inch Projection And Tub
Stayed in Jul 2023
Family
3 review
2.7/5
Posted on Aug 14, 2023
This is my second time there. The cleanliness is getting more and more perfunctory. The carpet is very dirty. The stains left on the table from the previous home are visible to the naked eye. The cleaning staff said that it was just like this. It cannot be wiped off at all. Even the glass of water cannot be wiped off. Yes, I just dipped the towel in water and wiped it clean! The washbasin was clogged and broken, and the whole thing was unplugged and not repaired! The entire corridor to the room is full of dirty water marks. Should I say not to clean it? It even said it was vacuumed, but it had to be washed once a month, otherwise it would smell like clean water! ? Is this a reason to leave it dirty and affect your mood during your stay? ? He also told me that if I don’t like it, that’s it. After all, it’s been open for more than a year! ! ! ? Either change rooms, they are all the same, or change hotels! ? Haha, block me directly! There’s no next time!
Original TextTranslated by Google
Response from Property: Dear, Xiaoduo is deeply sorry for the problems you encountered during your stay. Thank you for your valuable opinions. Xiaoduo will definitely be more meticulous in future work and provide better services to you. Better service, and finally I wish you a happy life. I apologize to you again and hope you can give Xiaoduo another chance to compensate you.
Anonymous User
Yu Xi City Garden Business Double Room With Full Smart Home Features
Stayed in May 2023
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jun 21, 2023
The location is very good, next to Wanda Plaza, the transportation is very convenient. The rooms are comfortable, hygienic and cheap. A 130 hotel with this kind of location and indoor environment is really profitable. The toiletries are very good. The most important thing is that the lady at the front desk is very beautiful, has a nice voice and is very enthusiastic. Come and you will understand. No need to explain much, brothers.
Original TextTranslated by Google
Response from Property: Taking photos and checking in has become our current way of communication. We met in the rain, tapping on the mechanical keyboard with our fingers. Inadvertently, you broke into my lens and left your traces.
Guest User
Shi Yu City Mountain-View Executive Twin Room With 100-inch Projection, Tub, And Steam Room
Stayed in May 2023
Couples
1 review
5.0/5
Outstanding
Posted on Jun 3, 2023
The environment is great! Just like the photo!
The girl at the front desk is so pretty! The service and attitude are super good!
The rooms and facilities are very new!
It’s a central spot to eat fish or claypot rice nearby! It’s not expensive to take a taxi
Recommended to stay!
Original TextTranslated by Google
Response from Property: That ray of sunset in the twilight, you came over, that ray of light in the morning light, you left, it was just a one-time encounter, but I still hope to meet again next time.
Guest User
Shi Yu City Mountain-View Executive Twin Room With 100-inch Projection, Tub, And Steam Room
Stayed in Feb 2023
Couples
1 review
1.0/5
Posted on Mar 30, 2023
This is the hottest hotel I have ever stayed in. When I checked in, I found that there were a lot of hair and water stains on the sofa in the room, and the area didn’t feel as big as the one described on the page, so I changed one. Unexpectedly, there were still a lot of hair and water stains after the change. Water stains, the steam room is even more ridiculous, the equipment inside is moldy, and what's even more outrageous is that I am a local, thinking about taking a vacation for my birthday and going out for a night's rest, thinking that I can sleep later the next day, I didn't expect the decoration to start upstairs around 8 o'clock. It felt like nails were being nailed on the top of my head. I woke up earlier than usual for work. It was so exaggerated that I called my husband in the bathroom, and I couldn't hear it from outside. This was really the worst stay I felt. experience...
Original TextTranslated by Google
Response from Property: Dear, Xiaoduo is very sorry for your feedback. Xiaoduo has already given feedback to her aunt and dealt with it accordingly. As for the decoration problem, Xiaoduo apologizes to you again, and Xiaoduo is really sorry for the problems in this regard. Then a belated happy birthday to you. I wish you a happy life, sorry.
susiesx
Yu Xi City Garden Business Double Room With Full Smart Home Features