Grand Hotel Excelsior Reviews

A huge and grand hotel, with very old fashioned furniture which I’m not a big fan of but was manageable for a night as the actual hotel, facilities and location are amazing! A beautiful indoor pool, amazing outdoor pool with breathtaking views of the sea, and gorgeous Tiki huts, for chilling out during warm nights. Breakfast was average and they don’t have a coffee machine but bring jugs of coffee to the table, bit strange. Alohonso was concierge was super friendly. Didn’t use sauna and steam room as they charge 10€! Overall very happy with stay.

I recently stayed at Grand Hotel Excelsior for Christmas, it was a wonderful experience. The service was impeccable, and the staff were incredibly friendly and accommodating. The room was spacious, clean, and well-appointed, making it a very comfortable stay. That said, there were a couple of minor issues that I feel are worth mentioning. First, while the hotel itself is clearly well-maintained, some of the decor felt a little dated in certain areas. It didn't detract too much from the overall experience, but a bit of modernisation in these spaces could elevate the feel of the hotel even more. Another small inconvenience occurred when I tried to use the stairs. Although the signs indicated the way, it wasn't entirely clear, and we ended up following a path that felt more like service corridors than guest areas. It was a little confusing and made us feel like we had accidentally ventured "back of house." The other concern was regarding breakfast. Due to some changes, the breakfast room was moved at short notice, and the new space wasn’t quite as charming as the original one. The breakfast itself was still good, but there was a bit of chaos in terms of the transition, including long wait times. That said, these were minor hiccups in what was otherwise a fantastic stay. I would definitely recommend this hotel and would return for another stay, as the positives far outweighed the small inconveniences.

No way is this a 5 star hotel. The public areas are grand but the whole hotel needs a complete make-over. Reception, check-in / check-out is a shambles. Breakfast is rugby scrum. Waiters / waitresses are absolutely useless. Pool bar service is non-existent. The bedroom very tired with a grubby carpet. Very disappointed and again, no way 5 star.

We had a 5day stay at this hotel. Staff were very friendly, good location as long as you were able to walk uphill. Hotel is located on a hillside and if you had walking difficulties it would be awkward to go out on foot. Outstanding food and spacious interior. Great harbour front location. Convenient distance from Valetta which is great especially at night with outside bars and cafes. The hotel Maltese buffet on Weds night was really good and the chance to try out Maltese food. All in all a great holiday at a super hotel.

It was another and certainly not the last visit to the Grand Hotel Excelsior. I like returning there because I know I will be served there at the highest level. The entire staff deserves the highest marks. He is available, polite and always ready to help. I also appreciate the location of the hotel. Its location ensures excellent communication with the rest of the island (a central bus stop nearby) and access to the charms of Valetta and Floriana. Even though the façade, the outdoor swimming pool area and the bathrooms show signs of the passage of time and the need to refresh, I believe this hotel is an excellent place for business and tourist travellers to Malta.

Good location Kind staff Bad smell Late deposit refund

Such a good hotel! Close to everything, with super friendly staff. The shuttle was really easy from the airport. Oh and the breakfasts were delicious! We can't wait to come back!

very good location!

Amazing experience! The service was top notch, the staff were super polite, helpful and attentive. The hotel was very clean and the breakfast was excellent. I highly recommend it to anyone visiting Malta, the location is ideal.

The hotel is 10 minutes away from the ancient city, but the road is 10 minutes sloping and there are many stone steps that make it inconvenient to walk. There was originally a free shuttle, but the local drivers were very lazy and often late, so many guests chose to walk. The hotel service is not good and receives many tour groups. Especially if the staff at the guest concierge ignores you, you may consider staying in other hotels in the ancient city.

I can't recommend this hotel at all. Even when it was time to check in, they insisted that we wait because they were going to check the room for cleaning. I was the only one who was made to wait while other people were checking in one after the other. They continued to ignore me and treated me badly. They didn't even apologize for making me wait. In the end, I was given a room where the toilet wouldn't flush! Is this a 5-star hotel? The amenities had 5 stars printed on them, and I laughed every time I saw them. The hotel is located in a location where you can walk to Valletta, but there are more than 60 steps, and then you have to walk up a slope. Elderly people have to hold onto the handrail to go up and down the stairs, which looked like a lot of work. It was so different from other 5-star hotels in Malta that I regretted why I booked here.

The hotel has slightly outdated facilities, but the service and restaurant are all at a 5-star level. The room has a partial sea view and a balcony for washing and drying clothes. I will stay there again next time I go to Malta.

It is a five-star hotel with good front desk service. There is also a sports room and swimming pool It's just that the air conditioner is not powerful, so you can't sleep with clothes on, otherwise it will be very hot. The bed just didn't have a double bed, so I had to sleep hard. In addition, the buffet is still worth eating

Very convenient location, just outside of historic Valletta, 5 minutes walk. Large but well-organized and very elegant structure. Very wide choice for breakfast. Impeccable service.