Lungarno degli Acciaiuoli, 4, Florence, Tuscany, 50123, ItalySee Hotel Details
Choose dates to check available rooms
We Price Match
1 night
Guest Reviews
9.7/10
Amazing
68 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.7
Amenities9.7
Service9.7
Cleanliness9.7
Filter by:
Sort by:
All reviews(68)
Positive reviews(49)
Reviews with photos/video(14)
rini suryani
Deluxe Studio With River View
Stayed in Apr 2025
Couple
7 review
10/10
Outstanding
Posted on May 5, 2025
Everything was perfect, all the always helpful staffs
Yuyu1234
Portrait Studio
Stayed in Jun 2024
Business traveler
31 review
10/10
Outstanding
Posted on Jul 11, 2024
It is a very nice hotel. A vey good location, staff are friendly.
sunnynini
Portrait Studio
Stayed in Nov 2024
Couple
23 review
10/10
Outstanding
Posted on Feb 12, 2025
Superb service and stylish decor, room is spacious with all the amenities you need.
Anonymous User
Portrait Studio
Stayed in Jun 2024
Couple
14 review
10/10
Outstanding
Posted on Jul 10, 2024
I highly recommend this hotel. It is in a great location, just a one-minute walk from the old bridge and by the river. The hotel room windows face the river view. The restaurant on the first floor of the hotel is also great.
Original TextTranslated by Google
Guest User
Family Suite
Stayed in Apr 2024
Family
9 review
10/10
Outstanding
Posted on May 8, 2024
The room is spacious and the furniture is beautiful.
Professional and personal service. It was the hotel's 10th anniversary, so there were snacks, fruits and champagne for free.
Original TextTranslated by Google
Anonymous User
Deluxe Studio With River View
Stayed in May 2024
Traveling with friends
1 review
10/10
Outstanding
Posted on Jun 19, 2024
The hotel is in a very good location next to the old bridge
Original TextTranslated by Google
Guest User
Deluxe Studio With River View
Stayed in Aug 2023
Couple
2 review
10/10
Outstanding
Posted on Sep 19, 2023
The room was nice and big. The service was excellent
Original TextTranslated by Google
Adouqin8877
Deluxe King Studio with River View Non smoking
Stayed in Oct 2022
Couple
5 review
10/10
Outstanding
Posted on Nov 20, 2022
Next to the old bridge in Florence, 403 river view suite, the living room and bedroom have floor-to-ceiling windows facing the Arno River, the location is good and the scenery is good, but the heating is not too hot. On the third day, we were upgraded to the larger family river view suite 405 next door, with a dining room for six people and two bathrooms, which is even better👍🏻 The hotel breakfast is also very rich. recommend!
Original TextTranslated by Google
Daniel L
Stayed in Apr 2025
Couple
10/10
Outstanding
Posted on Apr 30, 2025
I've been to many 5 star hotels and boutique hotels around the world. The Portrait is a great boutique 5-star, it checks all the boxes. We were in a family suite, beautiful room, comfy bed, fabulous service, great restaurant, and perfectly amazing location. I've also stayed at the st. Regis in florence and the portrait was twice as nice.
Response from Property: Buongiorno da Firenze Thank you so much for your review! We’re thrilled to hear that you had such a positive experience at Portrait. It’s wonderful to know that you appreciated our family suite, the comfort of the bed, the impeccable service, and our exceptional location. We are truly honoured to have met, and even surpassed, your expectations especially considering your experience with other prestigious hotels here in Florence. We genuinely look forward to welcoming you back again soon! Warmest regards,
Guest User
Stayed in Jul 2025
Other
10/10
Outstanding
Posted on Aug 1, 2025
One of the nicest hotels we’ve ever experienced. Staff was wonderful, room was perfect. I cannot think of a way they could improve. Highly recommend.
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 31, 2025
One of the best hotels I've stayed in, amazing location overseeing the river and in the center, fantastic and very supportive staff, we got a free upgrade for our anniversary, it couldn't be more perfect and will definitely recommend it to everyone.
Guest User
Stayed in Dec 2024
Family
10/10
Outstanding
Posted on Jan 28, 2025
We stayed here with our two children last month. Upon arrival, the check in is different from the usual and helps a lot to relax after the flight. You sit in the lobby and go through all the information about your stay with a glass of prosecco in hand. From there on, it's a succession of little attentions that make the days more pleasant and comfortable. Whatever we wanted to organize, from the restaurant to the child-friendly museum, we just had to tell the reception team. You may or may not like WhatsApp but we found the service confirmations very convenient! We especially wanted to thank Dario, who speaks a little Greek and always made sure everything was fine. If we could, we would thank each and every one of the staff from the housekeeping to the guys in the restaurant! We will remember this trip to Florence with our children for a long time! Thanks Portrait!
Response from Property: Dear Family Thank you for sharing your wonderful experience at our hotel! We're delighted that you and your children enjoyed your stay with us last month. We strive to create a welcoming atmosphere from the moment you arrive, and it's wonderful to hear that our relaxed check-in process with prosecco made a positive first impression. Our team takes great pride in providing those special touches that enhance your comfort throughout your stay. Dario will be especially pleased to hear your kind mention - he truly enjoys connecting with guests and making them feel at home. Rest assured that we'll share your appreciation with our entire staff, from housekeeping to the restaurant team. Creating lasting family memories is what we aim for, and we're honored to be part of your Florence story. We hope to welcome you and your children back for another memorable stay in the future! Warm regards
Guest User
Stayed in Dec 2024
Other
10/10
Outstanding
Posted on Jan 27, 2025
Hotel was AMAZING! Staff is the best one we’ve had in a 5 star hotel. Always polite, willing to help, and going above and beyond to make sure we had a great experience. Concierge was the best one we’ve ever had - 5 stars for sure! We will definitely go back!
Response from Property: Dear Ms. Fernanda Thank you so much for your wonderful review! We're truly delighted that you enjoyed your stay with us. We take great pride in our Lifestyle service and staff, and it's incredibly rewarding to hear we exceeded your expectations. Your 5-star rating means the world to us. We look forward to welcoming you back soon! Warm regards,
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 24, 2025
Our stay at Portrait Firenze was excellent. The room was spacious, elegantly decorated, and spotlessly clean, with high-quality linens and amenities. The service was attentive and personalized, making us feel well taken care of throughout our stay.
Guest User
Stayed in Jun 2025
Other
10/10
Outstanding
Posted on Jul 22, 2025
If you are looking not just for a 5 star hotel but also 5’star customer service you should stay here. I called down for a fan, for example, and had one brought to the room it felt like in 30 seconds. We always stay in 5 star hotels but the experience can always vary. We would highly recommend this hotel. The restaurant was nice for quick breakfast or dinner at the end of the day and the servers were friendly and quick (remembering what we ordered and what we preferred was a nice touch). The location on the river was perfect for sight seeing and the rooms are incredibly spacious. My sister, husband, and their 2 children stayed in adjoining rooms that was one of the best family accommodations we’ve had (ask for rooms 405 and 406 I think). Overall great experience!