Wyndham Grand Plaza Royale Hot Springs Fenghuang Reviews

Response from Property: Dear guest,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed the quality of our rooms and appreciated the English-speaking staff, as well as the top-notch service provided by our team. Your kind words about our service and the special touch of the Fenghuang snow tea have been passed on to our staff, and they are truly encouraged by your feedback.We sincerely apologize for any disappointment regarding the closed pools during your spring visit. We understand that this might have affected your overall experience, and we will definitely take this into consideration for future improvements. Regarding the water temperature of the pools, your feedback is extremely valuable to us. We'll review and adjust the temperature settings to ensure a more comfortable experience for all guests.While we understand that our hot spring experience is different from that in Japan, we hope that you still found it unique and enjoyable in its own way. We believe that during winter, with the cooler weather, our hot springs can offer a truly relaxing and therapeutic experience, and we would be honored to have you visit us again during that time.Thank you again for your valuable input, and we look forward to welcoming you back to our hotel in the future! Wish you all the best!

Response from Property: Dear guest：Thank you for choosing to stay at Wyndham Grand Plaza Royale Hot Spring Fenghuang，Your kind words about our service and the quality of our private hotspring water mean the world to us. We strive to provide an experience that exceeds the typical 5 - star standard, and it's amazing that you consider us a 7 - star establishment，We wholeheartedly look forward to welcoming you back soon. Your return is not just a visit; it's a celebration of our commitment to excellence.

Response from Property: Thank you very much for your satisfactory feedback and detailed sharing! We are honored to hear that you enjoyed your stay during our off-season visit. Hotel service: We have always been committed to providing guests with a service experience that exceeds expectations. It's great to hear that our staff not only did their job, but also prepared extra snacks and hot water for you to make you feel at home. This is the embodiment of our "customer-oriented" service concept. Free shuttle bus: Free shuttle bus to and from the high-speed rail station is one of the convenient services we provide to our guests. Indeed, in order to ensure punctual pick-up and drop-off by the shuttle, it is very important to contact the hotel in advance and inform them of your itinerary. Regarding whether this service will be provided during peak periods, we will make flexible adjustments based on actual conditions and make an announcement on the official website or at the front desk in advance so that guests can understand it in time. "Shortcut" to Fenghuang Ancient City: Thank you for sharing this special path to Fenghuang Ancient City, and also remind guests to pay attention to safety. It is indeed a safer choice to take a taxi or Didi when you come back at night. We will also continue to explore more convenient and safe transportation methods to provide guests with a better travel experience. Breakfast: A rich and varied breakfast is carefully prepared for our guests to meet everyone's different taste needs. We are very happy to hear that you were satisfied with the breakfast. Thank you again for your valuable comments and suggestions! We look forward to continuing to provide you with excellent service and an unforgettable stay experience in the days to come. If you have any further needs or suggestions, please feel free to contact us. I wish you a pleasant journey and look forward to serving you again!

Response from Property: Hello! Thank you so much for choosing our hotel and sharing this amazing review—your words have brightened our day! 🌟We're thrilled to hear that the free room upgrade added extra joy to your stay, and that you found the room clean, spacious, and full of charm. Creating a lovely ambiance for our guests is always a priority, so we're delighted it resonated with you！Your recommendation means the world to us—knowing we contributed to a relaxing, hassle-free getaway is why we do what we do. Whether you're seeking another upgrade or more local adventures, we hope to welcome you back soon for another amazing stay

Response from Property: Thank you very much for your excellent review! We're delighted to hear that you enjoyed your stay, found the room spacious, and appreciated the variety at breakfast. We're also pleased that you found our free shuttle service to the train station convenient, as well as the nearby sidewalk.Regarding the hot spring, we understand that the operating hours may have been somewhat limited for your convenience. We'll take your feedback into consideration and look into possible ways to extend our hours to better accommodate our guests' schedules.Thank you once again for your valuable feedback. We look forward to welcoming you back soon!

Response from Property: Dear Valued Guest：Thank you so much for your heartfelt review and kind words! We are absolutely thrilled to hear that we were "the best hotel you stayed in China" – this is the highest honor for our team, and we are deeply grateful for your recognition，Thank you for choosing us and for recommending us so highly – it’s guests like you who make our work meaningful. We hope your journey ahead is filled with more wonderful adventures, and we’d be honored to welcome you back whenever you return to Phoenix Ancient Town. Until then, safe travels and warm regards from all of us at the hotel!

Response from Property: 尊敬的賓客，非常抱歉給您帶來如此糟糕的入住體驗！您反饋的空調系統問題讓我們萬分愧疚，這與我們力求為賓客提供舒適休憩環境的初衷嚴重不符。對於您提到的夜間睡眠受影響的情況，我們深感自責。若您後續有再次入住的計劃，懇請您提前聯繫我們，我們將為您優先安排空調系統已優化的客房，盡力彌補此次遺憾。再次為我們的服務失誤向您致以誠摯歉意，也衷心感謝您的反饋，這是我們改進的重要契機。期待未來能有機會重新贏得您的信任！

Response from Property: Dear Fengyou, thank you for your wonderful sharing. Fengxianjing is committed to family-oriented services. When you come to Fengxianjing, you are our family. We are very happy to bring you unforgettable time on your journey. Life needs to be refreshed, and nature is the most soothing. We come from nature, go to the city to pursue a broader vision, conquer the road ahead, and rush to the future. Sometimes we also need to return to the embrace of nature to nourish our lives. Fengxianjing is surrounded by dense primeval forests, with beautiful scenery and pleasant views. It can not only meet the needs of urban beauties to get close to nature, but also provide personalized and trendy entertainment projects. Strolling in the hot spring mountain with your loved ones, admiring the sun, moon, stars, mountains and rivers, this is the most romantic happiness. We look forward to meeting you again in Fengxianjing!

Response from Property: Thank you for choosing our hotel and taking the time to share your experience. We're delighted to hear that you found our onsen a perfect place to relax and pamper yourself—creating a serene retreat for our guests is always our goal.Whether you're unwinding in the hot springs or enjoying other amenities, we hope every moment here helps you recharge. Should you visit again, we'd be thrilled to enhance your stay with more thoughtful touches.Thank you for being our guest. Come back soon to relax and rejuvenate! 🌸

Response from Property: Dear Guest，I'm sorry to hear about the discomfort caused by the flavorful essence. Its also the first time we received the comments about essence at lobby. Your reply is very important to us . We will consider to do something to make guests feel better .By the way, we are glad to know the rest of your stay was acceptable.

Response from Property: Thank you for your wonderful review! We're delighted to hear that you found our hotel to be super nice and high-end. It's great to know that our Chinese restaurant stood out as a significant advantage in the area, and that the food met your expectations.We're also pleased to hear that our staff were friendly and accommodating, making your stay as comfortable as possible. While taking a taxi to town may have been necessary, we're glad that it was a convenient and inexpensive option for you.Your recommendation means a lot to us and we're confident that others traveling to this area will also have a positive experience at our hotel. Thank you once again for sharing your feedback and we look forward to welcoming you back in the future!

Response from Property: Thank you for your review, and we are delighted to hear that you found our hotel nice and the rooms spacious. We strive to provide a comfortable and pleasant stay for all our guests, and it's great to know that our staff were helpful and kind during your visit.Regarding the amenities, we apologize if there was any confusion. We will review our website and ensure that all information is clear and accurate to avoid any misunderstandings in the future.Concerning the shuttle service, we apologize for any inconvenience caused by its limited availability. We will take your feedback into consideration and explore ways to improve our transportation options to better serve our guests.We understand that language can be a barrier, especially when traveling in a foreign country. While we do have some staff who speak English, we appreciate your suggestion to use a translating app as it can be a helpful tool for communication.Thank you again for your feedback. We value your input and will use it to continue improving our services. We look forward to welcoming you back in the future and providing you with an even better experience.

Response from Property: Thank you for sharing your detailed experience at the hotel. It's great to hear that you appreciated the cleanliness and spaciousness of the rooms..However, I understand your concerns regarding the hotel's location and the challenges you faced in finding transportation after hours. It's indeed frustrating to arrive late at the train station and have to wait for a taxi, especially when there isn't a convenient pick-up service available. Similarly, the difficulty in securing a taxi to the ancient town center must have been inconvenient and time-consuming.Your feedback is invaluable, and I'm sure the hotel management will take note of these issues to improve their services in the future. For instance, they might consider expanding their shuttle bus hours or establishing partnerships with local taxi services to ensure more reliable transportation options for guests.Thank you once again for your honest review. It helps other travelers make more informed decisions and encourages hotels to continuously enhance their offerings. Safe travels, and hope you have a wonderful stay wherever your next adventure takes you!

Response from Property: Dear friends, thank you very much for your recognition, I wish you a happy life, and welcome back to play~