Business Park, Guardian Rd, Exeter, EX1 3PE, United KingdomView Hotel Details
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Holiday Inn Express Exeter East Guest Reviews
4.4/5
Very Good
45 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.0
Service4.3
Cleanliness4.7
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All reviews(45)
Positive reviews(44)
Reviews with photos/video(7)
Awesome stay(7)
Friendly owner(6)
Clean and tidy(5)
Negative reviews(1)
Bells on the road
Twin Room
Stayed in Oct 2024
Business travelers
36 review
4.5/5
Great
Posted on Nov 16, 2024
Stayed here before. The car park is not the easiest to park with a van and you need to pay £6. Reception always has a warm greeting. Room clean and tidy. Although a little noisy as it had a door with the ajoining room. Breakfast was good, apart from milk issue with coffee machine.
Response from Property: Thanks for the review and feedback.Please know that parking charges are displayed on our website, this is visible before your stay with us.We're glad you got a warm welcome from the team!All the best,Alex - Hotel Operations Manager
Mobility
Double Room with SofaBed
Stayed in Jun 2024
Family
45 review
4.5/5
Great
Posted on Aug 4, 2024
Meeting the standard and our expectation of IGH. Restaurants nearby and good breakfast from hotel. Parking is so easy and inexpensive…
Response from Property: Mobility, thanks for taking the time to review our hotel! We're glad we were able to meet your expectations! We hope to see you again and All the best, Alex - Hotel Operations Manager.
Guest User
Twin Room
Stayed in Nov 2024
Couples
1 review
4.5/5
Great
Posted on Dec 23, 2024
Large room, very clean with everything you need (complimentary tray, iron and ironingboard etc). Very good breakfast Frienly staff.
Response from Property: Thank you so much for your review of our hotel. It's great to hear you enjoyed your stay with us. We hope you will visit us again. Sincerely,Alex - Hotel Operations Manager
Guest User
Double Room
Stayed in Oct 2024
Family
1 review
3.5/5
Posted on Nov 19, 2024
All staff excellent only issue we had was travel cot - the mattress was so worn out and they obviously realised this as had been padded with towels and a large sheet all of which made it very susceptible to SIDS - we asked for a duvet to help pad it which helped and made sure tucked in securely but maybe invest in new bases. Apart from that majority of staff couldn’t have been more helpful
Response from Property: Thanks for the review, Guest UserWe're sorry that the service didn't live up to the standard we're known for. We will share your feedback with the team to make sure that we do better.Alex - Hotel Operations Manager
Guest User
Twin Room
Stayed in Aug 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 7, 2024
It was a good and pleasant stay. There was a leak in the roof due to a severe rain but the staff gave us a new room quickly. The rooms were clean and tidy
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Alex - Hotel Operations Manager
Guest User
Twin Room
Stayed in Jun 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jul 13, 2024
Great value for money, super clean, incredibly friendly staff and decent business breakfast. As a long female traveller I felt safe and comfortable.
Response from Property: Thanks for the review and feedback!Alex - Hotel Operations Manager
Guest User
Double Room
Stayed in Mar 2024
Solo travelers
5 review
4.7/5
Amazing
Posted on Apr 13, 2024
Quick check in, spotless room, polite staff and great value with breakfast included. Regular customer of hotel and always good experience. Since last stay breakfast more organised. Can't fault it for money.
Response from Property: Hi, thanks for taking the time to leave a review. We are chuffed to see our hotel ticked all your boxes! We hope to see you again soon and All the best, Alex - Hotel Operations Manager.
Sarah
Double Room
Stayed in Aug 2024
Business travelers
3 review
4.7/5
Amazing
Posted on Sep 28, 2024
We always stay whenever we do trade show in Exeter
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Alex - Hotel Operations Manager
Mary Diane
Accessible Double Room
Stayed in Feb 2024
Solo travelers
11 review
3.0/5
Posted on Jun 12, 2024
I was surprised I had to pay for parking at this hotel with only the hotel and a restaurant on site. I have stayed at dozens of similar style motels all over the country but never had to pay for parking.
I had booked an accessible room for my own reasons but the receptionist looked at me and asked if I really needed an accessible room and suggested I change to a regular room. I didn't feel like arguing with her so went with her suggestion as I didn't wanted to explain why I had chosen an accessible room and paid for that choice.
Guest User
Double Room
Stayed in Nov 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Dec 22, 2024
Staff was very kind. good value.
Response from Property: Thanks for the review.Our team is committed to providing excellent customer service to all of our guests. All the best,Alex - Hotel Operations Manager
小骨仔HKET
Twin Room
Stayed in Jun 2023
Family
25 review
3.2/5
Posted on Sep 27, 2023
It is very convenience because there is a bus from Heathrow airport to Exeter. The bus stop is 5mins walk to the hotel. They have the normal breakfast every morning.
Response from Property: Thank you for your review, Zhizhong.We really appreciate it.We're so glad that you enjoyed your stay with us and we hope to be able to welcome you back soon! All the very best,Alex - Hotel Operations Manager
Guest User
Double Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Mar 20, 2024
People here are exceptional. Nikki is so kind. Helped a lot.
Response from Property: Thank you for the lovely review!All the very best,Alex - Hotel Operations Manager
Guest User
Double Room
Stayed in Dec 2023
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jan 22, 2024
Really nice room really nice staff and pleasant stay would stay again
Response from Property: Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again. Sincerely,Alex - Hotel Operations Manager
CP
Double Room
Stayed in Jun 2024
Couples
14 review
5.0/5
Outstanding
Posted on Jul 28, 2024
Room : good
BF : Perfect
Response from Property: Thanks for the review and feedback, CPAlex - Hotel Operations Manager
Guest User
Twin Room
Stayed in May 2022
Other
1 review
4.0/5
Very Good
Posted on Jun 12, 2022
I booked the hotel as I took my son to view Exeter university. The location was great, room very clean. Staff were very pleasant & helpful. The only thing that let it down was the breakfast, I couldn’t actually eat the hot food. Eggs were tasteless, sausages didn’t taste like meat & bacon was chewy.