Apex Waterloo Place Hotel

Apex Waterloo Place Hotel Reviews

Apex Waterloo Place Hotel

23-27 Waterloo Pl, Edinburgh, EH1 3BH, United KingdomView Hotel Details
Apex Waterloo Place Hotel
Apex Waterloo Place HotelApex Waterloo Place HotelApex Waterloo Place Hotel
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Apex Waterloo Place Hotel Guest Reviews

4.2/5
Very Good
76 review
Verified reviews
Location4.2
Amenities4.0
Service4.3
Cleanliness4.2
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All reviews(76)
Positive reviews(70)
Reviews with photos/video(19)
Awesome rooms(19)
Awesome stay(17)
Convenient location(17)
Friendly owner(15)
Easy to get around(13)
Close to train station(11)
Negative reviews(6)
Yang
City Double Room
Stayed in Dec 2024
Couples
1 review
1.0/5
Posted on Jan 6, 2025
Rude staff, not able to check in on time, room quality not great, appliances not working
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We sincerely apologize for the challenges you experienced during your stay.We understand that you checked in at 14:45, which is 15 minutes past the standard check-in time.Please know that during peak periods, such as New Year, we may encounter slight delays due to high occupancy. We strive to provide a seamless experience for all our guests, and we regret any inconvenience this may have caused you.As a gesture of goodwill, we offered you complimentary drinks to help make up for the inconveniences you faced. Regarding the issues with room quality and appliances, we take such matters seriously and will address them with our team to ensure improvements are made.We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved experience in the future.Kind RegardsIrene KowalczykDuty Manager
Guest User
Superior Double Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Nov 9, 2024
It was a pleasure to stay in this hotel, the staff and room was amazing, can’t recommend it enough.
Response from Property: Dear Guest,Thank you so much for your wonderful review! We’re thrilled to hear that you had such a fantastic stay at Apex Waterloo Place Hotel. Our team takes great pride in providing exceptional service, and it’s always rewarding to know that our efforts have made your stay memorable. We look forward to welcoming you back soon! Best regards,Amnesty Igbinedion|Night Manager,Apex Waterloo Place Hotel.
Chua Seah Chin Kiah
City Twin Room
Stayed in Sep 2024
Family
6 review
4.0/5
Very Good
Posted on Dec 17, 2024
Ok overall while the hotel is undergoing renovation, it should be better as the security is very easy for people to walk to room.
Response from Property: Dear Guest,Thank you for sharing your feedback with us. We're glad to hear that you found your stay to be okay overall, despite the ongoing renovations.We want to assure you that guest security is our top priority, and we do not compromise on it. While the renovation process may sometimes create an impression of reduced security, we always take the necessary measures to ensure that our guests are safe and secure throughout their stay. Your safety is very important to us, and we are committed to maintaining a secure environment for all our guests.We appreciate your understanding during this transitional period and hope to welcome you back soon to experience our improved facilities.Kind RegardsIrene KowalczykDuty Manager
Anonymous User
City Twin Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Jun 8, 2024
Stayed here for 2 nights and it was great. Convenient and clean. Super close to Calton Hill which was nice! Staff were very friendly and helpful. Recommend!
Response from Property: Dear Guest,Thank you so much for taking the time to share your positive experience with us. We're delighted to hear that you enjoyed your 2-night stay and found our location convenient, with easy access to Calton Hill.It's wonderful to know that you found the hotel clean and the staff friendly and helpful. Providing a comfortable and enjoyable stay for our guests is our top priority, so your kind words are greatly appreciated.We're grateful for your recommendation and look forward to welcoming you back the next time you're in the area. Please don't hesitate to reach out if there is anything else we can do to make your next visit even more memorable.Kind RegardsIrene KowalczykDuty Manager
Adam
Deluxe Double Room
Stayed in Sep 2023
Couples
2 review
5.0/5
Outstanding
Posted on Oct 18, 2023
Very friendly front desk, excellent service. Excellent location. 
Response from Property: Thank you for sharing your positive experience with us. We're thrilled to hear that our front desk team made you feel welcome and that you received excellent service during your stay. Our staff takes great pride in their work, and your compliment will certainly be shared with the entire team.Furthermore, we're glad you found our location convenient for your needs. Being situated where we are, we understand the importance of accessibility and proximity to various attractions for our guests.We appreciate your feedback and are delighted you had a pleasant experience. We look forward to the opportunity of welcoming you back on your next visit to the area.Best Regards,George MiliarasFront Desk Duty Manager
Guest User
City Twin Room
Stayed in Mar 2024
Family
2 review
4.2/5
Very Good
Posted on Apr 29, 2024
Swimming pool is not available
Response from Property: Thank you for bringing this to our attention. We apologize for any inconvenience caused by the unavailability of our swimming pool during your stay. We understand how important it is for our guests to have access to all our facilities, and we regret that we were unable to meet your expectations in this regard.Please rest assured that we are actively working to resolve any issues with our pool to ensure it is fully operational for the enjoyment of our guests in the future. If there's anything else we can do to enhance your experience or if you have any further concerns, please don't hesitate to reach out to us.We appreciate your understanding and hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
Chi-long
City Twin Room
Stayed in Dec 2022
Couples
17 review
4.5/5
Great
Posted on Mar 16, 2023
Best situation. Although not much facility, clean and very good location.
Response from Property: Dear Guest, Thank you for taking the time to review us and for a perfect score!! Hope to welcome you back in the future, Best Regards, Savia Rodrigues Front Office Manager
Mingjia
City Double Room
Stayed in Mar 2023
Travel with friends
4 review
4.0/5
Very Good
Posted on Apr 12, 2023
great clean and convenient. friendly worker
Response from Property: Thank you for your kind review, Mingjia! We're happy to hear that you found our accommodations to be great, clean, and convenient. Our team works hard to provide a comfortable and enjoyable stay for our guests, and we're glad that you found our workers to be friendly. We hope to have the pleasure of welcoming you back soon for another excellent stay. Thank you for choosing to stay with us!Best Regards,Savia RodriguesFront Office Manager
Guest User
City Twin Room
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Jun 27, 2024
lovely！
Response from Property: Thank you for your kind feedback! We're delighted to hear that you had a lovely stay with us at Apex Waterloo Place Hotel.If you have any suggestions or if there's anything more we can do to improve your experience next time, please feel free to reach out. We look forward to welcoming you back soon.Warm regards,George MiliarasFront Desk Duty ManagerApex Waterloo Place Hotel
Guest User
City Double Room
Stayed in Apr 2022
Couples
1 review
5.0/5
Outstanding
Posted on Jun 30, 2022
Fantastic hotel stayed before, breakfast is a little on the expensive side especially if you only want one part of the breakfast so we ordered breakfast to the hotel which wasn’t a problem with all the local cafes around. Will be back
Response from Property: Dear Guest,Firstly i would like to thank you for choosing Apex Hotels for your recent stay with us,I am truly happy to read that your overall stay was great.Looking forward in welcoming you in the future soon.Best Regards,Savia RodriguesDuty Manager
Guest User
City Twin Room
Stayed in May 2023
Family
7 review
5.0/5
Outstanding
Posted on Jun 17, 2023
So good
Response from Property: Thank you for choosing Apex Waterloo Place for your recent stay. We greatly appreciate your kind words and positive feedback. It is always a pleasure to know that our guests had a wonderful experience with us.We are thrilled to hear that everything met or exceeded your expectations. Providing exceptional service and a memorable stay is what we strive for, and we are delighted to know that we succeeded in achieving that during your visit.If you have any future plans to visit Edinburgh or any other city where Apex Hotels are located, we would be honored to have you as our guest again. Please do not hesitate to reach out to our front desk team for any assistance or inquiries you may have.Once again, thank you for your kind words. We hope to have the pleasure of welcoming you back to Apex Waterloo Place or any other Apex Hotel in the near future.Warm regards,George MiliarasFront Desk Duty Manager
Guest User
City Twin Room
Stayed in Sep 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Oct 7, 2024
The transportation is very convenient. You can walk to the church and Cotton Hill. There is also a city bus opposite. It is also very close to the train station. It takes only 5 minutes to walk. It is a very good experience. The food in the hotel is also good.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your fantastic review and perfect rating! We’re delighted to hear that you found our location so convenient, with easy access to the church, Calton Hill, and the nearby city bus and train station. It’s wonderful to know you had a great experience and enjoyed the food at our hotel. Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel in the future!Best regards, Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.
Guest User
City Double Room
Stayed in Sep 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Facilities: Very good Hygiene: Feeling Environment: Very satisfied Service: Satisfied Conditions are quite comfortable. The address is in the city center. It is very convenient to go anywhere. The elevator can go directly to the train station. Calton Hill is right next to it. It is quite cost-effective.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for your fantastic review and perfect rating! We’re delighted to hear that you found our facilities, cleanliness, and environment to your satisfaction. It’s great to know that you enjoyed our central location, making it easy to explore the city and visit nearby attractions like Calton Hill. We’re also pleased that you found our service and overall conditions comfortable and of good value. Your kind words mean a lot to us, and we look forward to welcoming you back to Apex Waterloo Place Hotel in the future!Best regards,Amnesty Igbinedion | Assistant Night Manager,Apex Waterloo Place Hotel.
Houbuhoubuhou
City Twin Room
Stayed in Aug 2024
Family
10 review
0.5/5
Posted on Sep 3, 2024
This hotel should not have discriminated against Chinese people once or twice. It may also be that they think Chinese people are easy to bully. They think that most Chinese people do not know English and do not know how to defend their rights. You can see it from the comments below. I don't know how many times the same problem has happened. I booked a two-night hotel. Because of my schedule, I was unable to check in on the first night. I wanted to cancel, but because I did not notice that it was not refundable when I booked it, I contacted the hotel and they did not allow me to refund it, nor did they change it to breakfast. OK, I admit that this is my problem. Then I said I would arrive the next day, and the hotel replied that they would reserve a room for me. I booked a double room with city view, but they left it for me for a long time? Let me live in the basement? Are Chinese people easy to bully? At this time, I was very angry, but I still had a schedule, so I asked Ctrip customer service to help me contact the hotel to change rooms. The hotel dragged for more than an hour. At first, they insisted that there were no extra rooms, and then they stopped answering Ctrip's calls. Finally, I went back to the hotel and told them in person that they would change if there were rooms. Then Ctrip's butler customer service followed up and finally changed me to a room on the same floor as the front desk. The first room was on the 3rd floor, and the front desk was on the 5th floor on the street. 😅Avoid it, folks. There are many good hotels on this road, so keep your eyes open. If you don't want to cause yourself trouble, don't choose this one. I also hope that Ctrip will remove this hotel from the shelves as soon as possible. 😅Is it necessary to make this money? The discrimination is so serious. Don't make it seem like Chinese people are only worthy of living in basements. 😅😅😅
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback and taking the time to share your concerns. We are truly sorry to hear that you felt you were treated unfairly during your stay. We take these kind of allegations very seriously because we always strive to create an inclusive environment for everyone.Regarding your room assignment, we would like to clarify that our hotel is uniquely situated on a bridge, which creates different levels, including entrances on both Level 5 and Level 0, all at street level. This design can sometimes lead to misunderstandings about room locations.We appreciate your patience in resolving the room issue with our staff and Ctrip. Your feedback is invaluable, and once again we would like to reassure you that we are committed to ensuring that all our guests are treated with respect and kindness, regardless of their background.Kind RegardsIrene KowalczykDuty Manager
Olivia575
City Double Room
Stayed in Jul 2024
Couples
7 review
1.0/5
Posted on Aug 23, 2024
This is a big rubbish. I booked a city view double room for 3,000 per night, 4 stars, but it was not even as good as the 7-day stay. The room type page showed that there was a window, but the windows were actually all papered up. Through a small gap torn by someone, I saw a row of trash cans facing the hotel outside the window. The room and the entire corridor on the first floor were very dark and looked dirty, and there was also the roar of machinery and equipment, which could be heard clearly inside and outside the room. I contacted the hotel to change the room, but the hotel insisted that the room type was fine and said that the hotel had no rooms that day. The key point was that I saw that there were still rooms available for booking that day online, and we checked in online in advance that day, and arrived at the hotel at around 6 pm. I don’t know if this room type was specially arranged for Chinese people. However, the Ctrip platform was still very responsible and helped to deal with it later.
Original TextTranslated by Google
Response from Property: Dear Olivia,Thank you for taking the time to share your feedback. We are deeply sorry to hear about your disappointing experience during your stay at Apex Waterloo Place Hotel. Your comments are very important to us, and we sincerely apologize for the issues you encountered.We regret that the room did not meet your expectations and that the view and condition of the windows were not as described. We also apologize for the noise and cleanliness issues you experienced. This is certainly not the standard we strive to maintain, and we are taking your feedback seriously to address these concerns.We are also sorry for the inconvenience you faced when trying to change rooms. We understand how frustrating this must have been, especially when you saw availability online. We assure you that we do not assign rooms based on nationality, and we are committed to providing a comfortable stay for all our guests.As a gesture of goodwill and to make up for the disappointing stay, we would like to offer you a complimentary night on your next visit to our hotel. We hope this will give us the opportunity to provide you with the exceptional experience you deserve. We hope to have the opportunity to make things right and provide you with a much-improved experience in the future.Thank you once again for your feedback.Best regards,Amnesty Igbinedion | Assistant Night ManagerApex Waterloo Place Hotel.