Vienna International 5.0 Hotel Dujiangyan Irrigation Project Branch Reviews
Vienna International 5.0 Hotel Dujiangyan Irrigation Project Branch
No.86, North Section 2, Yong'an Avenue, Gaoqiao Community, Ginkgo Street, Dujiangyan, Sichuan, ChinaView Hotel Details
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Vienna International 5.0 Hotel Dujiangyan Irrigation Project Branch Guest Reviews
4.7/5
Outstanding
1397 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(1397)
Positive reviews(1384)
Reviews with photos/video(197)
Friendly front desk staff(173)
Classy environment(117)
Convenient parking(104)
Large rooms(96)
Delicious breakfast(60)
Well decorated(26)
Close to scenic area(18)
Good air conditioning(11)
Negative reviews(13)
Guest User
Superior Double Room
Stayed in Dec 2024
Travel with friends
17 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Great rooms and service. Walking distance from restaurants and convenient stores. About 15 minutes by taxi from the Dujiangyan park and walking street.
Response from Property: Thank you for your praise of our hotel. We will continue to improve our service quality and take your satisfaction as our greatest goal to make your next stay more comfortable.
Anonymous User
Queen Room With View
Stayed in Jan 2025
Business travelers
1 review
2.3/5
Posted on Feb 23, 2025
This is the first time I have given a bad review to a hotel. It shouldn't be so bad for a three-star brand like Vienna! The bedding was rotten in more than ten places, and there were even big holes. It was obvious that the bedding had been used for too long and was still in use. The experience was extremely bad! I stayed for two nights. It was early in the morning when I arrived at the hotel on the first night. I didn't check the bedding carefully, but I found that the pillow was broken. The next day, I told the front desk in the lobby that the bedding and pillow were rotten. However, when I returned to the room at night, I found that they had not been changed. I took a rough look at the quilt cover, which shocked me. A pillow was rotten in two places and was still used. The quilt cover was broken in countless places and had big holes! This kind of thing can still be used! I have stayed in so many hotels, whether it is a brand chain or a five-star or ordinary hotel, this time Vienna really left a deep impression on me! It's not just bad, it's terrible to the extreme!
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6/10
Response from Property: Dear guests, hello! We are very sorry for bringing you an unpleasant stay experience. The hotel front desk lady is on duty 24 hours a day. If you need to consult or have good suggestions, please inform us in time so that we can solve your problems in a timely and accurate manner! At the same time, we will also promptly feedback to our superiors to make adjustments to provide you with a more comfortable and warm stay experience. We hope you can book this hotel again and wish you a happy mood and good health.
Wenzhou
Superior 2-bed Room
Stayed in Sep 2024
Travel with friends
4 review
5.0/5
Outstanding
Posted on Oct 11, 2024
The room facilities are comfortable, spacious and clean. The key is the good service attitude! Especially the beautiful female manager in the lobby can put herself in the shoes of customers and provide help. I am still touched. Thank you!
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Response from Property: We are very touched to receive your good comments! We feel at ease if you live comfortably! I wish you a happy life and a good mood every day!
Ruiruiya🍀🌻
Superior 2-bed Room
Stayed in Sep 2024
Family
13 review
4.0/5
Very Good
Posted on Oct 8, 2024
Overall, the Vienna Hotel is pretty good. I always choose Vienna every time I go out. Jinjiang's hotels are all pretty good. The room we stayed in that night may be unique. A small problem is that water leaks under the wash basin, but otherwise everything is fine. As for the price, as long as it’s not the peak tourist period. The price/performance ratio is also relatively high.
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Response from Property: Thank you for your evaluation of our hotel. We will keep your suggestions in mind and continue to improve our facilities and services to make your next stay more successful.
Guest User
Standard Queen Room
Stayed in Feb 2025
Couples
3 review
5.0/5
Outstanding
Posted on Mar 24, 2025
The hotel is very cost-effective. It should be a hotel that has just opened, so the facilities are relatively new. The room is very bright and clean, and the bed is very comfortable. I slept well all night and it was quiet. There are also many types of breakfast. After eating and drinking, I started the Dujiangyan city walk.
Original TextTranslated by Google
Response from Property: 感謝您入住我們的酒店並留下好評。我們的酒店一直致力於提供專業.優質的服務,為每一位客人提供最優質的入住體驗。
Guest User
Standard Queen Room
Stayed in Feb 2025
Business travelers
5 review
3.0/5
Posted on Mar 19, 2025
Just checked in, wanted to wash my hair, the shower head was broken, the front desk came to fix it, when I washed my hair I found that it was warm cold water, yes, cold hot water, surprised 😧, my hair was already wet, there was no way to make do with washing, I was furious, then when I was blow drying my hair, the hair dryer stopped working after a while, asked the front desk, they said it was overheat protection, wait a few minutes to fix it, I had wet hair, messy, I came to the hotel to suffer
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好!非常抱歉給您帶來不太愉快的入住體驗,酒店前台小姐姐是24小時在崗值班喲,您有需要諮詢事宜或好的建議,望您及時具體告知,便於及時準確的為您排憂解難!同時我們也將及時反饋上級做出調整,為您提供更加舒適温馨的入住體驗,希望您能再次預訂本酒店,祝您心情愉悦、身體健康。
Anonymous User
Standard Queen Room
Stayed in Feb 2025
Travel with friends
2 review
3.8/5
Good
Posted on Mar 12, 2025
The socket at the bedside of the room cannot be charged. The charger fell off when it was plugged in. I booked several rooms and two of them had this problem. It may not be very convenient to charge at night.
The service attitude is quite good
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your affirmation of the hotel's front desk service. The ladies are very happy. The hotel is deeply sorry for the unsteady socket that brought you an unpleasant stay experience. The engineering department has been urgently asked to conduct a comprehensive investigation and treatment. The hotel's front desk lady is on duty 24 hours a day. If you need any specific information, please let us know in time. We will solve your problems as soon as possible! We will continue to provide you with a more comfortable and warm stay experience. I hope you can book this hotel again. I wish you a happy mood and good health.
Guest User
Queen Room With View
Stayed in Jan 2025
Other
3 review
3.5/5
Posted on Feb 24, 2025
The rooms are all good, but the soundproofing is too poor 🙂. You can hear the loud talking in the neighboring room. I didn't sleep well all night. It was really a bad experience. I expected such a big brand hotel to be woken up early in the morning. I originally wanted to book a standard king-size bed room, but they said it was noisy in the kitchen upstairs, so we booked a sea view king-size bed room. It turned out to be so noisy! ! ! !
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for staying at Vienna International Hotel (Dujiangyan Branch)~ We are very sorry that you did not sleep well during this stay. The view rooms of our hotel are all located on high floors and facing the facade~ Please inform the front desk next time you check in that you sleep very lightly, and the front desk will warmly provide you with comfortable sponge earplugs~ During your stay, our staff are online 24 hours a day to actively solve problems for you. Please contact us as soon as you encounter any problems. We will serve you wholeheartedly! Your suggestions are our motivation to continuously improve and improve ourselves! Continuous progress, I hope to give you a satisfactory answer next time, I wish you a happy life!
Guest User
Standard Queen Room
Stayed in Jan 2025
Couples
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
🌟 **Environment and facilities**: The hotel is very stylish, the lobby is spacious and bright, and the rooms are clean and tidy. The bedding is soft and comfortable, and you can sleep until dawn! The bathroom is separated into dry and wet areas, the toiletries are of good quality, and it is also equipped with a smart toilet, with full marks for details.
🌟 **Intimate service**: The front desk lady is enthusiastic and professional. While checking in quickly, she also introduced the hotel facilities and surrounding guides. The room service responds quickly, and all the needs raised can be met in time.
🌟 **Dining experience**: The breakfast is rich in variety, combining Chinese and Western styles, and the freshly cooked noodles and fresh fruits are very popular with me!
I will definitely recommend it to my friends, and I will choose it next time I come to [city name]! Thanks to the hotel team for their hard work, making the journey a pleasure~
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Original TextTranslated by Google
Response from Property: Thank you for your high evaluation of our hotel. We will continue to actively improve and innovate to provide you with more considerate and satisfactory services and facilities.
Guest User
Superior Double Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Aug 9, 2024
This hotel is just perfect! From the moment I booked, the hotel staff was very welcoming and attentive. The room is beautifully designed and practical, making people feel at home. I often choose brand hotels, which are trustworthy. It is one of the most unforgettable experiences in my travels. I highly recommend it! The key point is that there are charging stations at the door of the hotel, and the parking lot is also very large~
Original TextTranslated by Google
Response from Property: Love you so much~ Thank you very much for your good comments on our hotel. We are very happy to provide you with a satisfactory accommodation experience. We will continue to work hard to provide better services to every guest.
Guest User
Standard Queen Room
Stayed in Jul 2024
Business travelers
7 review
2.5/5
Posted on Aug 5, 2024
This is the worst place I have ever stayed in Vienna!
1. The smell in the toilet area is too strong. I don’t know where the pungent smell of urine comes from. It can be described as pungent➕disgusting.
2. The facilities are not complete. The Vienna hotels I usually stay in all have micro-smartphones, but this one does not have them at all, and the curtains are not electric!
3. A large area of the wooden floor is arched!
4. Such a poorly equipped hotel is priced so high, it’s not worth it!
5. Watch TV, and the big words "Unauthorized" keep following it!
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry to bring you a bad stay experience! The toilets and bathrooms in the hotel are disinfected for each guest. If you are not satisfied with your stay, you can check out within 15 minutes. Moreover, the hotel has staff on duty 24 hours a day. If you need anything, you can contact the staff to handle it. Our The price is reasonable for Dujiangyan hotels. I believe you chose our hotel after comparison. Finally, I wish you a happy life! Happy every day!
Guest User
Standard Queen Room
Stayed in Dec 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Jan 26, 2025
It is very comfortable and clean. There is a pharmacy and a small supermarket downstairs. It is just across the street and you can also visit the residents' night market in the evening.
Original TextTranslated by Google
Response from Property: Thank you for your praise of our hotel. We will continue to improve our service quality and take your satisfaction as our greatest goal to make your next stay more comfortable.
Guest User
Standard Queen Room
Stayed in Dec 2024
Solo travelers
14 review
1.0/5
Posted on Jan 18, 2025
The first night I stayed, the soundproofing was very poor. I was woken up by the snoring next door after 2 a.m. The second night, the bathroom light was on from time to time, which was too scary. I didn't get a good night's rest. I checked out and changed hotels early the next morning. Their front desk service was pretty good.
Original TextTranslated by Google
Response from Property: Hello, distinguished guests! Thank you for your affirmation of the hotel's service. We are very sorry that you did not sleep well during this stay. Please inform the front desk that you are a very light sleeper next time you check in. If there are sufficient rooms, we will arrange a room for you that is farther away from other guests. During your stay, our staff are online 24 hours a day to actively help you solve problems. Please contact us as soon as you encounter any problems. We will serve you wholeheartedly! Your suggestions are our motivation to continuously improve and enhance ourselves! Keep improving and hope to give you a satisfactory answer next time. I wish you a happy life!
Guest User
Standard Queen Room
Stayed in Jul 2024
Travel with friends
7 review
2.7/5
Posted on Aug 24, 2024
The hygiene is average. There is scum on the bed. When you turn on the faucet at the sink to wash your hands, water will flow out from the side. Clothes and shoes can easily get wet. The iron shelves below are rusty (because water will flow out when other people stay, so the faucet should Extending further outside), the toilet smell is more obvious. The environment is average, the elevator smells strong of smoke. The service is average. When checking in, the receptionist's attitude was average. The facilities are average, the breakfast has few varieties and is not very tasty (only the rice noodles are delicious). The mineral water is not Nongfu Spring, it's the kind that costs 50 cents a bottle. 🌚The experience is not very good.
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry to bring you an unpleasant stay experience. The hotel also attaches great importance to the problem of faucets and is discussing how to improve it. If there is a situation, the hotel has staff on duty 24 hours a day. If you need a room, you can contact the hotel to deal with it. , or change rooms or clean. We disinfect the toilets for each guest. Of course, everyone has a different sense of smell and perception, including elevators. Since they are public, the hotel has no right to interfere with smoking guests. Of course, we will also strengthen the sanitation patrol of the elevators. The front desk will monitor each guest. Everyone who enters the hotel will smile and say hello. Please forgive me if there is any oversight. The restaurant is outsourced from the hotel and its specialty is noodles with fried sauce and rice noodles. The mineral water in the room is from Jingtian, a company owned by Baisuishan Company. We are absolutely unambiguous about the water we provide to our guests! Have a happy holiday. I hope you will also be happy. Don’t let a little thing ruin your mood during the trip. I wish you well!
Guest User
Superior Double Room
Stayed in Dec 2023
Couples
28 review
5.0/5
Outstanding
Posted on Jan 17, 2024
The room is spacious and hygienic, not far from the Dagu Glacier Scenic Area. The room has both air conditioning and electric blanket. It was very comfortable for three to nine days. The boss and his wife are very nice. Seeing that we were traveling with our grandson, we booked a 1.8-meter room. They took the initiative to help us change to a standard room and put two 1.35-meter beds together and 2.7 meters wide. It was really comfortable to sleep on. We arrived late by car, and they took the initiative to introduce restaurants to make us satisfied with our meal.
Original TextTranslated by Google
Response from Property: Dear, thank you for giving such a high evaluation to our hotel. Our hotel has always treated every customer with the principle of customer first. Your satisfaction with your stay is our greatest wish. Thank you for choosing our hotel and providing us with services. Your opportunity, we look forward to your next stay and wish you a pleasant journey!