The St. Regis Downtown Dubai

The St. Regis Downtown Dubai Reviews

The St. Regis Downtown Dubai

Marasi Dr - Business Bay, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
The St. Regis Downtown Dubai
The St. Regis Downtown DubaiThe St. Regis Downtown DubaiThe St. Regis Downtown Dubai
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The St. Regis Downtown Dubai Guest Reviews

4.8/5
Amazing
191 review
Verified reviews
Location4.8
Amenities4.8
Service4.6
Cleanliness4.8
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All reviews(191)
Positive reviews(187)
Reviews with photos/video(44)
Large rooms(22)
Convenient location(16)
Delicious breakfast(15)
Easy to get around(12)
Loved the view(10)
Well decorated(6)
Located downtown(5)
Perfect for business trips(4)
Negative reviews(4)
Afiq7014
Superior King Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 8, 2025
Our first family visit to Dubai The best hotel my family and I have stayed in. The room is very spacious and clean, overseeing the Burj Khalifa. The hotel staff is ever-polite and very accommodative. Breakfast was excellent with many food choices. 1) The duty manager will never fail to give a courtesy call to find out if everything is fine during our stay 2) Shoutout to Mr. Jeff for helping us to safekeep our Dubai loots (Fix Chocs and cakes) before returning back to our homeland. 3) Shoutout to Ms. Aleksandra (I hope I get the name correct) for showing us to our room during the check in. 4) Shoutout to the lady staff who always greeted us at the lift lobby from 8am to 8pm. Overall, it was indeed a memorable stay in The St. Regis Downtown for our first trip to Dubai. ⭐️⭐️⭐️⭐️⭐️
Response from Property: Dear Afiq,Thank you very much for sharing your positive feedback about your recent stay at The St. Regis Downtown Dubai. We are overjoyed to know that our team met your expectations!Our team, especially Jeff and Aleksandra, will be extremely pleased to read your wonderful compliments on the breakfast and the genuine hospitality provided by our team. We are confident that your kind compliments on their professional service and welcoming attitude will serve as added motivation.We are very much looking forward to welcoming you back again soon.Warm regards,The St. Regis Downtown Dubai Team
Hakimi h
Superior King Room
Stayed in Jul 2024
Solo travelers
20 review
5.0/5
Outstanding
Posted on Aug 27, 2024
Really awesome hotel, staff very good Hospitality really feel Looking to come again
Response from Property: Dear Hakimi, Thank you for taking the time to provide a positive feedback about your recent experience at The St. Regis Downtown Dubai! We are pleased to know that you had an enjoyable visit.Our team is very much looking forward to welcoming you again soon.Warm regards, The St. Regis Downtown Dubai Team
Yip
Superior Two Double Room
Stayed in Nov 2024
Family
4 review
5.0/5
Outstanding
Posted on Jan 5, 2025
Fantastic Service
Response from Property: Dear Yip, Thank you for taking the time to provide a positive rating about your recent feedback at The St. Regis Downtown Dubai! We are pleased to know that you had an enjoyable visit.Our team is very much looking forward to welcoming you again soon.Warm regards, The St. Regis Downtown Dubai Team
Anonymous User
Superior Two Double Room
Stayed in Dec 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Feb 5, 2025
Lets go,very good . Lets go,very good Lets go,very good Lets go,very good
Response from Property: Dear Guest, Thank you for taking the time to provide a positive rating about your recent experience at The St. Regis Downtown Dubai! We are pleased to know that you had an enjoyable visit.Our team is very much looking forward to welcoming you again soon.Warm regards, The St. Regis Downtown Dubai Team
Anonymous User
Superior Two Double Room
Stayed in Oct 2024
Business travelers
31 review
5.0/5
Outstanding
Posted on Nov 24, 2024
Amazing experience and friendly staff. Restaurant besides of the hotel is very good and yummy food.
Response from Property: Dear Guest,Thank you very much for sharing your positive feedback about your recent stay at The St. Regis Downtown Dubai. We are delighted to know that our team met your expectations!Our team will be pleased to read your wonderful compliments on the genuine hospitality provided by our team. We are very much looking forward to welcoming you back again soon.Warm regards,The St. Regis Downtown Dubai Team
Guest User
Superior King Room
Stayed in Dec 2024
Couples
5 review
5.0/5
Outstanding
Posted on Jan 8, 2025
The rooms are very well maintained and spacious. Service is excellent as well.
Response from Property: Dear Guest, Thank you for taking the time to provide a positive feedback about your recent experience at The St. Regis Downtown Dubai! We are pleased to know that you had an enjoyable visit and your kind compliments on the genuine hospitality provided by our associates.Our team is very much looking forward to welcoming you again soon.Warm regards, The St. Regis Downtown Dubai Team
Amar
Superior King Room
Stayed in Jun 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jul 6, 2024
The top hotel in Dubai for Business and holiday trip!
Response from Property: Dear Amar,Thank you very much for sharing your positive feedback about your recent stay at The St. Regis Downtown Dubai. We are thrilled to know that our team met your expectations!Our team will be pleased to know pleased to read your wonderful compliments on the hotel.We are very much looking forward to welcoming you back again soon.Warm regards,The St. Regis Downtown Dubai Team
Shixingkongdelvxingya
Superior King Room
Stayed in Dec 2023
Couples
28 review
5.0/5
Outstanding
Posted on Feb 1, 2024
Beyond imagination and expectation! It was a transition stop for us to catch an early flight, however everyone in St.Regis made this short stay last long. ALL crew show their hospitality and caring. We would definitely choose St.Regis Downtown Dubai again and recommend it to our friends.
Response from Property: Dear Guest,Thank you very much for taking the time to leave your positive feedback about your recent stay with us.We are very happy to see that The St. Regis Downtown, Dubai Team met your expectations!Our team will be pleased to read your wonderful compliments on the genuine hospitality provided by our associates. We invite you to contact us for your next stay to further our connection. This way, the team would be able to personally take care of your future reservations and ensure that you will have a flawless experience on your upcoming visit with us.We are very much looking forward to welcoming you back on our property.Warm regards,The St. Regis Downtown Dubai Team
Guest User
Superior King Room
Stayed in Jun 2024
Business travelers
7 review
4.7/5
Amazing
Posted on Sep 6, 2024
Friendly staff. I fell and twisted my ankle, the hotel loaned me the wheel chair and accommodated my inconvenience. Very much appreciated.
Response from Property: Dear Guest,Thank you very much for sharing your feedback about your recent stay at The St. Regis Downtown Dubai. We sincerely hope that your ankle is better and that you have a quick recovery! We are pleased to read your wonderful compliments on the team's welcoming attitude and helpfulness that will undoubtedly put a smile on their faces. Please do not hesitate to let us know if you need any assistance with your ankle.We hope the rest of your stay at our property continues to meet your expectations and we wish you a great day ahead.Warm regards,The St. Regis Downtown Dubai Team
Guest User
Deluxe King Room With Dubai Canal View
Stayed in May 2024
Couples
4 review
5.0/5
Outstanding
Posted on Jun 19, 2024
I travel to Dubai 2-3 times in a year, and I lived 8 years in UAE, but I have never seen such fantastic service. If you want good location near to Dubai Mall also that is the choice you need to take
Response from Property: Dear Guest,Thank you very much for taking the time to leave your positive feedback about your recent stay with us. We are very happy to see that The St. Regis Downtown, Dubai Team met your expectations!Our team will be pleased to read your wonderful compliments on the location and the genuine hospitality provided by our associates. We invite you to contact us for your next stay to further our connection. This way, the team would be able to personally take care of your future reservations and ensure that you will have a flawless experience on your upcoming visit with us.We are very much looking forward to welcoming you back on our property.Warm regards,The St. Regis Downtown Dubai Team
生活與旅遊之間
Superior King Room
Stayed in Apr 2024
Family
20 review
4.7/5
Amazing
Posted on May 28, 2024
Very decent hotel experience. Proximate to the business district and even walking distance to burj khalifa.
Response from Property: Dear Guest, Thank you so much for taking the time to provide positive feedback on the location and your experience.We are very much looking forward to welcoming you back on our property.Warm regards, The St. Regis Downtown Dubai Team
LeeAlex
Superior King Suite With City View
Stayed in Feb 2024
Couples
7 review
3.0/5
Posted on Mar 20, 2024
This was an underwhelming visit to a St. Regis property. The rooms were clean and housekeeping was good. But that's about the only positive. Location of the hotel is quite far away from Dubai Mall, despite having "downtown" in its name. Views around the hotel are dominated by construction sites. Our TV also glitched throughout our visit. I guess the hotel is ok for business travel, who only care for a clean bed and a good breakfast to start the day. But I would not recommend it to tourists visiting Dubai.
Response from Property: Dear Guest, Thank you very much for sharing your feedback. We appreciate you taking the time to leave genuine feedback about your recent experience with us. As we dedicate ourselves to ensuring each guest a memorable experience, your feedback serves as a great support to keep improving our hotel operations. Please accept our apology for not meeting your expectations during your stay. Thank you once again for your genuine feedback and we hope we may welcome you back with us in order to demonstrate to deliver experiences up to your expectations.Warm regards,The St. Regis Downtown Dubai
Hussam
Deluxe King Room With Dubai Canal View
Stayed in Jun 2024
Couples
16 review
5.0/5
Outstanding
Posted on Aug 14, 2024
Awesome stay.. Hospitality was amazing.. Service is awesome..
Response from Property: Dear Hussam,,Thank you very much for sharing your positive feedback about your recent stay at The St. Regis Downtown Dubai. Our team will be pleased to read your wonderful compliments on the genuine hospitality provided by our team. We look forward to the pleasure of welcoming you back to our property soon.Warm regards,The St. Regis Downtown Dubai Team
smw8077
Deluxe Two Double Room with Dubai Canal View
Stayed in Jan 2024
Family
5 review
1.5/5
Posted on Feb 21, 2024
I have booked 4 different St. Regis hotels in ABU Dhabi and Dubai, and the St. Regis Downtown Dubai was the disappointment one! Hotel hardware is not five-star level at all, the bed is very soft, sleep down basically can not get up. Hotel staff are poor service minded, inefficient and have no sense of time. When we checked in on 19th, we told the front desk that we would catch a plane the next day and hoped to book a taxi for us at 8:00 in the morning. The front desk promised that it would be no problem. On the evening of 19th, we reminded the front desk again to book a taxi for us at 8:00am in the morning of 20th. No one booked a taxi for us at 8:00 in the morning of the 20th, so we called an expensive taxi due to the urgency of the time. After we filed a complaint, the hotel also said that the taxi reservation could not be booked. How a great excuse for this hotel!
Response from Property: Dear Guest, Thank you very much for sharing your feedback. We appreciate you taking the time to leave genuine feedback about your recent experience with us. As we dedicate ourselves to ensuring each guest a memorable experience, your feedback serves as a great support to keep improving our hotel operations. Please accept our apology for not meeting your expectations during your stay. Rest assured that your constructive comments have been taken on board positively by the respective departments and we sincerely do apologize for any disappointment caused. May we request you to send contactable number or mail to us so that our operations team can get back to you and assist you?Thank you once again for your genuine feedback and we hope we may welcome you back with us in order to demonstrate to deliver experiences up to your expectations.Warm regards,The St. Regis Downtown Dubai
Badoui J
Superior King Room
Stayed in Aug 2024
Solo travelers
7 review
5.0/5
Outstanding
Posted on Sep 15, 2024
As great as usual. I always stay here
Response from Property: Dear Badoui, Thank you for taking the time to provide a positive feedback about your recent experience at The St. Regis Downtown Dubai! We are pleased to know that you had an enjoyable visit.Our team is very much looking forward to welcoming you again soon.Warm regards, The St. Regis Downtown Dubai Team