Al Habtoor Polo Resort Reviews

Response from Property: Dear Qais, Thank you for taking the time to share your experience with us. We are pleased to hear that you found the location and outdoor spaces ideal—especially for families during the winter season. It's wonderful to know that you consider us one of the best hotels.However, we sincerely regret the inconvenience caused by the room key access timing and the discomfort you experienced as a result. Please rest assured that we are reviewing this process to ensure it is handled with more flexibility and care, especially for guests with children or using the pool close to check-out time.We also apologize for the noise disturbance caused by the event on your first night. While we do host occasional celebrations, we understand the importance of maintaining a peaceful atmosphere for all our guests and are working to improve how such events are managed.Your feedback is invaluable, and we truly hope to have the opportunity to welcome you again for a more seamless and relaxing stay.Warm regards,Osama EsmatDirector of Rooms

Response from Property: Dear Anuj, Thank you for your feedback! We are glad to hear that you enjoyed your stay and found the transportation convenient. While the resort offers a peaceful escape from the city's hustle, we’re happy that quick taxi availability and smooth traffic made it an easy journey. We look forward to welcoming you again!Best regards, Osama Esmat | Director of Rooms

Response from Property: Dear Alok, Thank you for your wonderful rating and kind words. We’re delighted to know you had an amazing stay and enjoyed the royal ambiance of our resort.We also appreciate your feedback regarding the jacuzzi and steam facilities. Rest assured, we are reviewing this with our team to enhance the experience further.We look forward to welcoming you back to Al Habtoor Polo Resort for another memorable visit.Warm regards,Osama EsmatDirector of Rooms

Response from Property: Dear Guest, Thank you for taking the time to share your detailed feedback. I am truly sorry to hear about the disappointing experience you had during your stay with us. This is certainly not the standard of service or quality that we aim to provide at Al Habtoor Polo Resort.Please accept my sincere apologies for the delay with valet parking and check-in, as well as the lack of communication regarding your room readiness. I understand how frustrating this must have been, especially after your long journey.Regarding the cleanliness issues in your suite and the conditions you described at the swimming pool and breakfast service, I am very concerned. We take matters of hygiene and food quality extremely seriously, and your comments have been immediately escalated to our housekeeping and F&B teams to investigate and improve.The experience you and your friends had is far from what we expect our guests to enjoy, and I regret that it affected your entire weekend. I would welcome the opportunity to discuss this further with you personally so we can address your concerns and work towards restoring your trust in us.Please feel free to contact me directly at your convenience.Warm regards,Osama EsmatDirector of Rooms

Response from Property: Dear Abdulla, Thank you for sharing your feedback! We are happy to hear you enjoyed the suite upgrade, amazing view, and balcony. We also appreciate your comments regarding the cleanliness, and we’ll ensure that our housekeeping team pays extra attention to those areas moving forward. We hope to welcome you back for an even better stay next time!Best Regards, Osama Esmat | Director of Rooms

Response from Property: Dear Mohamed, We're thrilled to hear that Al Habtoor Polo Resort feels like your second home! It's fantastic that you enjoy our bars, restaurants, and the lovely pool. We appreciate your kind words and can't wait to host you again soon!

Response from Property: Dear Hamad, we regret to hear about your experience during your recent stay with us. We apologize for the cleanliness issues you encountered in your room upon arrival and for the delay in providing assistance with your luggage during checkout. Your feedback is valuable to us, and we are taking immediate steps to address these concerns with our housekeeping and guest services teams to ensure such incidents do not recur. Please accept our sincere apologies for any inconvenience caused. We appreciate your understanding and hope to welcome you back for a more pleasant stay in the future.

Response from Property: Dear Inder,Thank you for your feedback on your experience at Al Habtoor Polo Resort:We're glad to hear you enjoyed the serene atmosphere and activities available despite our location on the outskirts. We appreciate your recommendation and are committed to maintaining high standards in both service and cleanliness. We look forward to welcoming you and your loved ones back soon!

Response from Property: Dear Guest,we appreciate your feedback and apologize for any inconvenience caused. We understand your concerns regarding our pricing and the presence of mosquitoes. We are actively addressing these issues to ensure a more enjoyable experience for our guests. Thank you for bringing these matters to our attention.Best regards,

Response from Property: Dear Guest,Thank you very much for taking the time to write your review.We are delighted to know how wonderful your experience was, and this feedback keeps us motivated to continue providing the best service. We will certainly pass your appreciation to Hamida who will be happy to hear your compliments. We look forward to welcoming you back again soon!Best Regards,Al Habtoor Polo Resort Management

Response from Property: Dear M.A.HThank you for your glowing review of Al Habtoor Polo Resort! We're thrilled to hear that our warm hospitality, beautiful ambiance, and attentive staff made your stay memorable. Your recommendation is greatly appreciated, and we look forward to welcoming you back for another exceptional experience.Best regards,Al Habtoor Polo Resort Management

Response from Property: Dear Guest,Thank you for posting your review and for choosing to stay at the Al Habtoor Polo Resort.We are most concerned to know that your experience with us fell short of your expectations with our cleanliness & Service. We appreciate you highlighting the mentioned points as it is useful for our continuous pursuit of service excellence and improvement of our facilities.We have personally taken note of your comments and will be sharing them with all concerned teams for improvement.Once again, thank you for your valued feedback, and we do hope to welcome you back again.Best Regards,Al Habtoor Polo Resort Management

Response from Property: Dear Lum,We appreciate your business and value your feedback. We hope to see you again soon.Regards,Al Habtoor Polo Resort Management

Response from Property: Dear Hamad,Thank you so much for staying with us and rating us a good score.It is our pleasure to have you as our guest and we look forward to welcoming you back again soon.We wish you all the best,Al Habtoor Polo Resort Management