Barceló Al Jaddaf, Dubai - Photo Gallery

Response from Property: Dear Nargis,Thank you for taking the time to review your recent stay at our hotel.We are disheartened to read about the challenges you faced during your stay with us. Our aim is to provide impeccably clean and well-maintained accommodations, and we sincerely apologize that we fell short of these standards on this occasion. The condition of the room furnishings and the cleanliness of the bedding are essential to a comfortable stay, and it's clear we missed the mark. We also understand how a pleasant room aroma contributes to the overall experience, and we regret that the smell in your room was not up to our usual high standards. While we respect that your schedule was busy and you chose not to bring these issues to the attention of our front desk, we always encourage our guests to report any dissatisfaction immediately so we can take prompt action to rectify the situation.Furthermore, we regret that the level of service you received was not reflective of our commitment to guest satisfaction. Your feedback is invaluable to us, and we are taking it very seriously to ensure that such situations do not occur in the future. We would be grateful for the opportunity to regain your trust and demonstrate the high quality of service and accommodation that Barceló Al Jaddaf is known for.We hope to welcome you again in the future. Best wishes,Kaouther FezariGuest Experience

Response from Property: Dear Ammar, Thank you very much for your kind feedback.Our location is one of the things we are very proud of about our hotel.We are so lucky to have such a strategic position that brings transport options to our guests and must-see attractions closer.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Response from Property: Dear Guest, Thank you very much for your kind feedback.We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. Our guests' satisfaction is our highest reward.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Response from Property: Dear Guest,Thank you for your review.We regret to hear that noise from the bar disrupted your sleep when staying on the second floor. We strive to ensure a restful environment for all our guests and appreciate you bringing this to our attention. We are pleased to know that you found our hotel to be a good fit for your needs as an exhibitor and that you enjoyed a good night's sleep and our breakfast offerings during your stay.We hope to welcome you again in the future. Best regards,Mary Gel BaliliGuest Relations

Response from Property: Dear Guest,Thank you for reviewing your stay with us.We regret to hear about the inconvenience you faced with the bathroom design and the wait upon your early morning arrival. Our team strives to provide a seamless stay from the moment our guests arrive, and we're looking into these concerns promptly. We are delighted that you enjoyed the complimentary breakfast and found our location convenient for your travel needs, with proximity to the airport and Dubai Mall. It's also great to know that the view from our hotel added to the enjoyment of your stay and that our front desk staff were able to assist you effectively.We hope to welcome you back on a future occasion. Best wishes,Mary Gel BaliliGuest Relations

Response from Property: Dear Aishe,Thank you for your positive feedback.We are pleased that you had an enjoyable stay with us.We are grateful for your approval of the decor that is aimed at guaranteeing a memorable stay in our hotel.We look forward to welcoming you back on a future occasion.Best regards,Cristina TaboadaGuest Experience Manager

Response from Property: Dear Ahmad, Thank you very much for your kind feedback.We are delighted to hear that you found our hotel to be nice and clean. Our team works hard to maintain a high standard of cleanliness and comfort for our guests. We are also glad that our location was perfect for your needs, as we strive to provide easy access to various areas of the city, including Dubai Creek and Downtown Dubai.It is wonderful to know that our staff was able to accommodate your request, as we always aim to provide exceptional service to ensure a pleasant stay for our guests.We look forward to welcoming you back for another memorable experience.Best wishes,Mary Gel BaliliGuest Relations

Response from Property: Dear Guest, Thank you for sharing feedback about your recent stay.It is rewarding to hear that you had such an enjoyable stay at our hotel.While we do carry out work whenever necessary to ensure that our facilities are well maintained and up to date, we have noted your feedback.We very much hope that we may be able to welcome you back in the future. Best regards,Judy Dy GuasoGuest Relations

Response from Property: Dear Guest,Thank you for the great feedback of your recent holiday experience at our Occidental Al Jaddaf, guest satisfaction is our number one goal and there is nothing better than achieving that, we are happy our hotel and staff were able to meet all your needs during your stay.Once again, we thank you for this wonderful review, it has been a pleasure for us to read and we look forward to serving you again soon.We look forward to welcoming you back on a future occasion.Best wishes,Cristina TaboadaGuest Experience Executive