MERCURE Gold Hotel Jumeirah by Accor Reviews

Response from Property: Dear Valued Guest,Thank you for sharing your feedback.We regret to hear about the inconvenience you experienced. Please note that the AED 15 charge may relate to the mandatory tourism fee set by local authorities, but we understand your concern and will review the matter with our Front Office team to ensure transparency and clarity.We also apologize for the issue with the shower area and have shared your comments with our Housekeeping and Engineering teams for immediate attention.We appreciate your comments and hope to have the opportunity to provide you with a more comfortable stay in the future.Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your kind words and for taking the time to recognize the efforts of our team. We are truly delighted to hear that Evan and Reuben provided you with excellent service and made your two-night stay memorable. Your appreciation has been shared with them and the entire team, and it serves as a great motivation to continue delivering outstanding hospitality.We look forward to welcoming you back for another exceptional experience.Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Guest,Thank you so much for your excellent rating!We’re delighted to hear you enjoyed our customer service and courteous staff. Your kind feedback motivates our team to continue delivering exceptional experiences.We look forward to welcoming you back soon for another fantastic stay!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Ms. Navneet,Thank you for your kind words! We’re delighted to hear that you had a wonderful stay and that our staff's politeness and willingness to help made your experience even better. Your appreciation means a lot to us.We look forward to welcoming you again soon!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Guest,Thank you so much for your excellent rating!We’re delighted to hear you enjoyed our customer service and courteous staff. Your kind feedback motivates our team to continue delivering exceptional experiences.We look forward to welcoming you back soon for another fantastic stay!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest, Thank you for your feedback. We are glad to hear that you found our location convenient and enjoyed the proximity to the beaches as well as our shuttle service to La Mer and Dubai Mall. We also appreciate your understanding regarding the age of the property and we’re pleased it met your needs for business travel. We regret the noise disturbance from the nightclub and have noted your suggestion about reducing the frequency of parties. Your comments will be forwarded to the relevant department for further consideration. We look forward to welcoming you back for a more peaceful stay in the future. Sincerely, Chris Fourment General Manager

Response from Property: Dear Valued Guest, Thank you for sharing your delightful experience! We’re thrilled to know you enjoyed the clean and comfortable room, convenient amenities and our breakfast spread. It's great to hear that our location added value to your stay and that our team made you feel welcomed and supported. We hope to have the pleasure of hosting you again soon! Best regards, Chris Fourment General Manager

Response from Property: Dear Valued Guest, Thank you so much for your kind words and for choosing Mercure Gold Hotel! We’re delighted to know you had a great experience and feel confident recommending us to your friends. We look forward to welcoming you back soon for another wonderful stay. Best regards, Chris Fourment General Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the noise from the club during your first night. We completely understand how important a restful environment is, especially during a business trip.We’re glad to hear that our front office team was able to assist you promptly and accommodate your request for a quieter, non-smoking room. Your kind words about their support are truly appreciated and will be shared with the team.Please rest assured that we are actively working on solutions to minimize sound disturbances for our guests. We hope to welcome you back again in the future.Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest,Thank you for your kind feedback! We’re delighted to know that you found our staff cooperative and enjoyed the spacious room. Your satisfaction means a lot to us, and we're glad we could make your stay comfortable and memorable.We look forward to welcoming you back soon!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Ms. Parima,Thank you for your kind feedback! We’re delighted to hear that Abhishek was very helpful during your stay and that you found everything to be really good. It’s wonderful to know that our team was sweet and helpful throughout your visit.We look forward to welcoming you back in the future!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Mr. Mohammed,Thank you for your kind words! We're thrilled to hear that you enjoyed the cleanliness of our rooms and the friendliness of our staff. We always aim to provide excellent service and are glad that we met your expectations.We appreciate your feedback regarding the breakfast pricing. Your comments will be shared with the team as we continually review our offerings to ensure value for our guests.We look forward to welcoming you back in the future!Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We're glad to hear that you found our location convenient and the room clean. We appreciate your observations and will take them into account to enhance our guest experience. We hope to welcome you back for another comfortable stay.Best regards,Chris FourmentGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Mercure Gold Hotel.We are delighted to know that your stay was pleasant and that you found our staff to be very helpful. It’s also great to hear you appreciated our convenient location, not too far from Dubai Mall.We regret to learn that the breakfast offerings did not meet your expectations. Your feedback regarding the menu variety and options is highly valued, and we will certainly review it with our culinary team.We hope to welcome you back in the future and provide you with an even better experience.Best regards,Chris FourmentGeneral Manager