Ascott Songshan Lake Dongguan Reviews

Avoid this hotel. There is no service at all. The hardware facilities are also very poor. The service staff is arrogant and lazy. It is really too bad. The three air conditioners in the room were all set to cool. After an afternoon, it was still 27-28 degrees. I reported it to the front desk at night. The first sentence was that I didn’t know how to adjust the panel. I called the engineer again and said that there was no problem with the panel, but the hotel did not turn on the air conditioner, but turned on the heating. But my room did not turn on the heating, and it was too hot. Then he said he had no choice but to send me a fan? I sent a fan to my three rooms. Who would use it? I paid to stay in the hotel and let me blow the fan? Then the duty manager with the worst attitude came. When he came, the family had just sat down to eat. As soon as he came in, he ordered me to go with him to see the room, instead of checking the temperature of the new room first and then coming to me. He also turned a blind eye to the family eating. There were clothes in the washing machine, but he insisted on asking me to change rooms. I questioned that my room did not turn on the heating, but the temperature was 27-28 degrees. He actually told me that it was central air conditioning and it was turned on when it was turned on? ? ? ? I am a Ctrip Black Diamond, Marriott Hilton and top member. I have stayed in thousands of hotels around the world, but I don’t know what central air conditioning is? Even if it is all heating, and the room next door is 27 degrees, I can control my room to 24-25 degrees, right? Then he told me that because the rooms around me are all heated, the surrounding pipes have heated up the walls of the whole house? It’s really nonsense! Because I only stayed for one night, I was eating and washing clothes, so I didn’t want to change rooms, as long as the temperature was lowered. The duty manager said he would deal with it and reply later, and then he left and didn’t come back. There was no follow-up for the whole night. That night, my mother didn’t sleep well because it was too hot, so she opened the window and was very noisy. I basically didn’t sleep all night. The next day, the breakfast room waiter was also very casual. Apart from asking for the room number, there was no service. Even the baby chair was moved by ourselves. There were two tables of people, and she stood at the counter playing with her mobile phone the whole time. What's even more amazing is that the manager on duty yesterday passed by again. When he saw me, he didn't say a word. I told him that his family didn't sleep well last night, and he just said "oh". I said I waited for his reply last night but didn't get a single word, and he hesitated. Finally, I said that I could only ask Ctrip to solve it, and he said you go ahead. After that, he stood side by side with the breakfast waiter at the counter and played with his phone... Such a manager on duty is really eye-opening.