Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.0
Amenities8.8
Service8.9
Cleanliness9.0
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All reviews(386)
Positive reviews(374)
Reviews with photos/video(121)
Friendly front desk staff(74)
Perfect for business trips(31)
Delicious breakfast(27)
Easy to get around(23)
Convenient parking(12)
Convenient for shopping(9)
Stayed multiple times(6)
Located downtown(5)
Negative reviews(12)
Guest User
Executive Suite
Stayed in May 2025
Business traveler
1 review
10/10
Outstanding
Posted on Jun 5, 2025
The hotel service is very good. The front desk is very warm, and the service attitude is very good. The lobby is clean, spacious and bright. There is free tea. The room is clean and tidy. Overall, it is very comfortable. I will choose it again when I go on business trips in the future.
Response from Property: 您的評價讓我們倍感榮幸!感謝您對酒店各方面的支持與認可,我們所做的一切就是為了讓每一位入住的賓客有一個美好的體驗,看到您的肯定,我們真的非常感動,祝您生活愉快,萬事順遂。
Bruna
Executive Room
Stayed in May 2025
Business traveler
10 review
10/10
Outstanding
Posted on Jun 4, 2025
Staff was friendly, hotel was really nice, clean. No smell of smoke in my room and the check out could not be more convenient! Will definitely come back!
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
ShimmyHK
Superior Queen Room
Stayed in Oct 2024
Business traveler
45 review
8.0/10
Very Good
Posted on Nov 12, 2024
Nice hotel room, good receptionists, breakfast not that bad
Response from Property: Dear guest, thank you for your praise of our hotel. We look forward to seeing you again, wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Oct 2024
Family
1 review
9.5/10
Amazing
Posted on Nov 25, 2024
Jason and Judy at the front desk went above and beyond in helping to rearrange our reservation (we booked for the wrong night and they moved our reservation quickly and for free). Thank you both!
Response from Property: Dear guest, thank you for your praise of our hotel. We look forward to seeing you again, wish you a pleasant journey!
Jamesnz
Superior Queen Room
Stayed in Apr 2024
Solo traveler
11 review
10/10
Outstanding
Posted on May 14, 2024
Very nice hotel with beautiful room! Thanks so much
Response from Property: Dear guest, thank you for your comments, look forward to meeting again, wish you a pleasant journey!
chew
Boutique Room (No Window)
Stayed in Jun 2025
Solo traveler
6 review
10/10
Outstanding
Posted on Jul 16, 2025
Excellent service and pillow
Response from Property: 美好的瞬間就是看到您的五星好評,暖暖的,甜甜的~~~
Santosh Karne
Deluxe Room
Stayed in May 2025
Business traveler
1 review
8.0/10
Very Good
Posted on Jun 30, 2025
The hotel was excellent
Response from Property: 尊敬的顧客,謝謝您的4星點評!我們會再接再厲各方面也會努力改善力求做的更好,爭取下次讓您更滿意.期待您的再次光臨...
Sunny_Jay
Deluxe Room
Stayed in Feb 2024
Business traveler
2 review
8.5/10
Very Good
Posted on Apr 19, 2024
Room was clean and with updated furnishings. Very happy with the room's layout. Had a comfortable stay during my 3 days business trip here. Friendly staffs and communication in English is manageable
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will make persistent efforts to live up to your praise. Thank you again for your affirmation of the hotel, look forward to coming again, and wish you a pleasant journey!
Guest User
Superior Queen Room
Stayed in Dec 2023
Business traveler
1 review
9.5/10
Amazing
Posted on Jan 5, 2024
The location is good! Friendly front desk staff very professionally and helpful. Especially will like to give lady front desk staff Xiao Hui(小慧)a thumb up 👍!
Only the breakfast there are room to improve.
Response from Property: Dear guest, thank you for staying with us, and thank you for taking the time to give us a review of the experience, I wish you a pleasant journey!
Oeko tex samson
Executive Room
Stayed in Nov 2023
Business traveler
55 review
8.0/10
Very Good
Posted on Mar 4, 2024
location is very good, taxi to a big shopping mall just 10 min, breakfast buffet is very good. room is clean. bathtub with hot water, nice hotel.
Response from Property: Dear guest, thank you for staying with us, and thank you for taking the time to give us a review of the experience, wish you a pleasant journey!
Scherer
Superior Queen Room
Stayed in Sep 2023
Business traveler
10 review
9.5/10
Amazing
Posted on Nov 12, 2023
Great location, great breakfast, perfect for a business trip. Highly recommended!
Response from Property: Dear guests, thank you for staying with us, and thank you for taking the time to give us a review of the experience, I wish you a pleasant journey!
Business travellers
Superior Queen Room
Stayed in May 2023
Business traveler
112 review
7.0/10
Posted on Jun 17, 2023
That location and convenience place good for travellers and tourists
Response from Property: Dear guest, thank you for your recognition of the service of Grand Mercure Huiyuan. It is the ultimate goal of our hotel service to make every passenger comfortable and warm when you are away from home. We look forward to your patronage again and your next five-star rating Praise, I wish you a pleasant journey!
Sam Noroña
Deluxe Room
Stayed in Jan 2025
Business traveler
1 review
5.0/10
Posted on Feb 12, 2025
So bad
Response from Property: Dear guests, thank you for choosing to stay in our hotel. Thank you for your evaluation and suggestions for our hotel. We are deeply sorry and regretful for not being able to bring you a satisfactory hotel experience. We will pay attention to your opinions and make improvements. We hope that you will have a better experience when you visit again. I wish you a happy life!
Paulinebozaiball
Superior Room (2 Beds)
Stayed in Mar 2024
Family
16 review
9.0/10
Great
Posted on Apr 23, 2024
Ok for short trip
Response from Property: 尊敬的賓客,非常感謝您對我們酒店的好評,我們會再接再厲不辜負您的好評。再次感謝您對酒店的肯定,期待再次光臨,祝旅途愉快!
Holiviabr
Superior Queen Room
Stayed in Sep 2022
Solo traveler
15 review
10/10
Outstanding
Posted on Oct 6, 2022
Hotel is really accommodating. You can ask for late check out (2pm) if needed. Really good location in Humen with testing sites close. Breakfast is also good.
Response from Property: Dear guests, thank you for your recognition of the service of Grand Mercure Huiyuan. It is the ultimate goal of our hotel service to make every passenger stay comfortable and warm. We look forward to your visit again and your next five-star Good review and wish you a happy trip!