No.33 Fuhua South Road, Dalang Town, Dongguan, Guangdong, ChinaView Hotel Details
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Haili Hotel Guest Reviews
4.5/5
Good
910 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.5
Service4.6
Cleanliness4.5
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All reviews(910)
Positive reviews(879)
Reviews with photos/video(258)
Classy environment(47)
Friendly front desk staff(43)
Delicious breakfast(38)
Convenient parking(31)
Perfect for business trips(29)
Large rooms(24)
Stayed multiple times(8)
Negative reviews(31)
Guest User
Elegant 2-bed Room
Stayed in May 2023
Couples
7 review
2.7/5
Posted on Jun 14, 2023
Other facilities in the room were fine, but the hygiene was very poor. There was a hole and hair in the sheets. The toilet is not very clean either.
Original TextTranslated by Google
Response from Property: Dear guest, I am very sorry that I could not provide you with a satisfactory stay experience. Thank you very much for seriously pointing out the deficiencies in the hotel's work. This is indeed a failure of our work. We will make rectifications immediately. If you find any problem again, please call the front desk immediately to report it. We will solve it for you immediately and apologize to you in person. Nearly a hundred butler services such as 24-hour hotel butler service, free foot soaks, free coffee and milk drinks can be experienced for free. Welcome Your return experience.
Guest User
Elegant 2-bed Room
Stayed in Apr 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on May 30, 2023
The hotel is very clean and tidy, the service attitude is very good, and I am very satisfied with my stay.
Facilities: Complete facilities, TV can directly watch various channels, free bottled water, snacks, fruits, coffee☕milk tea🍵milk, any drink is free: the hotel is very clean, no dust, and the cleaning is also in place.
Environment: relatively quiet
Service: The front desk and cleaning staff are enthusiastic and have good service attitude. There are many and large parking spaces. I am very satisfied.
Facilities: High-end
Hygiene: Hygiene is in place! It's clean and hygienic, folks! !
Service: The service attitude is very considerate! !
Original TextTranslated by Google
Response from Property: [❤Heart-warming midnight snack service, laundry and drying❤] In the past, I left, and the willows lingered; now I come to think about it, and the rain and snow are falling; Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time
Guest User
Elegant Queen Room
Stayed in Apr 2023
Business travelers
18 review
4.2/5
Very Good
Posted on May 30, 2023
The hotel is very good, clean and airy, and the breakfast is also very good. Very satisfied, clean and spotless, the room is very safe to stay in, the breakfast is also very nice, the first choice for check-in, except for the poor service attitude at the front desk, everything else is perfect
Original TextTranslated by Google
Response from Property: [❤Heart-warming midnight snack service, laundry and drying❤] In the past, I left, and the willows lingered; now I come to think about it, and the rain and snow are falling; Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time
Guest User
Elegant 2-bed Room
Stayed in Apr 2023
Business travelers
6 review
5.0/5
Outstanding
Posted on May 12, 2023
The hotel's service is attentive, detail-oriented, temperature-saving, and speedy. Thumbs up. The room was very good, the service was also very good, the breakfast in the hotel was very rich, and this hotel has a lot of choices. Worth
live. Very comfortable, the bedding is of good quality and the layout is reasonable. The location is also very good, the hotel service is very good, and the transportation is convenient.
The guest room facilities are better than those in the school and the living is very comfortable.
Original TextTranslated by Google
Response from Property: [❤Heart-warming midnight snack service, laundry and drying❤] In the past, I left, and the willows lingered; now I come to think about it, and the rain and snow are falling; Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time
Guest User
Elegant 2-bed Room
Stayed in Feb 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 1, 2023
The hotel environment is very good, the lobby is bright, and there are free snacks. The front desk was also very patient and the butler service was excellent. There is also a free fruit plate. This business trip experience is very good~
Original TextTranslated by Google
Response from Property: [❤Heart-warming late night snack service, laundry and drying❤] I miss the fat spring, and I will sigh forever; I miss the beard and the water, my heart is long; Dear guests: Hello! Thank you for choosing to spend such an important day in Haili. It is our honor to celebrate your birthday. Your satisfaction will be our motivation to move forward. We will continue to improve and strive to improve and strive to do better; Haili looks forward to you. Come again!
Guest User
Superior Double Room
Stayed in Feb 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 25, 2023
The environment is very good, the service is attentive, there is free laundry, foot bath service, and the staff are friendly and helpful. The only drawback is that the exhaust in the toilet is not very good and there is always a smell of smoke. I hope it will improve in the future and the hotel will get better and better. .
Original TextTranslated by Google
Response from Property: [❤Heart-warming late-night snack service, laundry and drying❤] Vibrating the heron, the heron is down, gulping, drunk, dancing, and happy; Dear guests: Thank you for choosing us and supporting and loving the hotel. Your satisfaction with the hotel's facilities and services is the driving force for the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your travels. It is our honor to serve you, and all the hotel staff look forward to your next visit!
Anonymous User
Elegant Queen Room
Stayed in Feb 2023
Family
1 review
5.0/5
Outstanding
Posted on Mar 25, 2023
I am very satisfied with the service attitude of the hotel, including free fruits and foot baths.
If there are mosquitoes in the middle of the night, mosquito repellent liquid is specially delivered. Breakfast is also very rich! The child accidentally broke the ashtray and the hotel said it was okay. I will choose here again next time I have a chance! Good review!
Original TextTranslated by Google
Response from Property: [❤Heart-warming late-night snack service, laundry and drying❤] Vibrating the heron, the heron is down, gulping, drunk, dancing, and happy; Dear guests: Thank you for choosing us and supporting and loving the hotel. Your satisfaction with the hotel's facilities and services is the driving force for the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your travels. It is our honor to serve you, and all the hotel staff look forward to your next visit!
Guan(lvbansheji)
Superior 2-bed Room
Stayed in Apr 2023
Business travelers
18 review
5.0/5
Outstanding
Posted on May 6, 2023
Good service attitude, good environment, good hygiene, good service
Original TextTranslated by Google
Response from Property: [❤Heart-warming midnight snack service, laundry and drying❤] In the past, I left, and the willows lingered; now I come to think about it, and the rain and snow are falling; Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time
Guest User
2-bed Room With City View
Stayed in Aug 2023
Travel with friends
13 review
5.0/5
Outstanding
Posted on Sep 20, 2023
Facilities: good
Health: good
Good environment
good service
The service is very fun. I stay here on a business trip. I stay here every time. The room is large and has a balcony. It is very spacious. The service staff at the front desk and restaurants are very good. I should do it again next time.
Original TextTranslated by Google
Response from Property: ❤Entertainment center in the business district, a good place to visit❤】Thousands of riches and a hundred blessings, descendants of hundreds of billions; Emperor Mu Mu, a king and a king; Dear guests: Hello! Thank you very much for your favor and love for our hotel! The pace of progress will never stop. For your trust, we will be more persistent. Haili Hotel will always stand in this city, waiting for your arrival! See you there or not! Wish you always smile ^_^
Guest User
Elegant Queen Room
Stayed in Feb 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Mar 13, 2023
The environment is very good. There are free fruits, watermelon, dragon fruit, and cantaloupe. The bed is also very soft. There is also a free rich breakfast, as well as foot soak service, ginger, etc., milk coffee, milk tea, etc. The location is excellent. Great value for money.
Original TextTranslated by Google
Response from Property: [❤Heart-warming midnight snack service, laundry and drying❤] In the past, I left, and the willows lingered; now I come to think about it, and the rain and snow are falling; Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time
Guest User
Elegant 2-bed Room
Stayed in Feb 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Mar 28, 2023
The breakfast is rich, the bed is soft, and the lady at the front desk is very helpful
Original TextTranslated by Google
Response from Property: [❤Heart-warming late-night snack service, laundry and drying❤] Vibrating the heron, the heron is down, gulping, drunk, dancing, and happy; Dear guests: Thank you for choosing us and supporting and loving the hotel. Your satisfaction with the hotel's facilities and services is the driving force for the work of all hotel staff. Making every guest feel at home is the ultimate goal of our service. The hotel rooms are warmly decorated and equipped with free high-speed WIFI, making them the best choice for your travels. It is our pleasure to serve you. All the hotel staff look forward to your next visit.
Guest User
Elegant 2-bed Room
Stayed in Jan 2023
Business travelers
4 review
5.0/5
Outstanding
Posted on Feb 28, 2023
All kinds of snacks and service are very good. The lady at the front desk is very polite and good in every aspect. The breakfast is also delicious and has many kinds.
Original TextTranslated by Google
Response from Property: [❤Late check-out at 4 o'clock, washing and drying❤] Picking up the ears, not filling the basket. Sorry, I am pregnant with others, and I will leave you alone; hello, dear customer! Thank you very much for your support of our hotel. We always believe that a good reputation must come from the most sincere satisfaction of guests. At the same time, we are honored to provide you with the best service. We very much welcome you to choose our hotel again whether you are on a business trip or traveling! Sincerely look forward to your visit again!
Guest User
Superior Double Room
Stayed in Jun 2023
Family
3 review
2.5/5
Posted on Jul 17, 2023
The milk cup brought by the customer service was almost unbearable to look at. The outside was extremely dirty. I didn’t even notice it at first, but I took a few sips. This was a cup that had been dusty for a long time. How many mice had crawled through it? Don't you want to wash it? It was served to me directly, making me sick for several days and unable to eat.
Original TextTranslated by Google
Response from Property: Dear guest, hello, first of all, we are very sorry to bring you a bad experience. We humbly accept your criticism and will strengthen training and management. We are at your service 24 hours a day. The hotel offers free laundry and hundreds of considerate services. We look forward to seeing you again. We sincerely apologize to you again and wish you a happy life!
MC9999
Queen Room With City View
Stayed in May 2023
Couples
21 review
3.5/5
Posted on Jun 27, 2023
Facilities: The bathroom and living room in the room are very good and worthy of the price. What I am most dissatisfied with is the cooling effect of the air conditioner. The central air conditioner is very uncool.
Hygiene: very clean
Environment: The environment is pretty good, quiet and comfortable.
Service: There is no service at all, especially because the air conditioner is not cooling. I went out to eat at night and came back. I asked for an electricity card and was told that the boss would not give it and said it was a waste of electricity.
Multi-effect traditional Chinese medicine foot bath: not experienced yet
Original TextTranslated by Google
Response from Property: Dear guest, hello, first of all, thank you very much for your visit, and at the same time, thank you for your recognition of the hotel hardware and breakfast. Thank you very much for pointing out the shortcomings of the hotel. Normally, the air conditioner does not cool. We will ask the staff to check whether the mode is adjusted to the wrong mode. If not, we will immediately change the customer to a room with better cooling effect and arrange for engineering personnel to repair it. This time, the front desk staff did not have adequate training. It's our problem. We will definitely strengthen training and management in the future to prevent similar situations from happening again. For a traditional Chinese medicine foot soak, call the front desk butler and it will be delivered to your room immediately. Please be sure to experience it next time you stay, you will sleep well at night after taking a dip! Not only do we have foot baths, but we also have hundreds of free butler services such as free coffee, milk, and drinks for you to experience. We apologize to you again and sincerely hope to welcome you back again!
Anonymous User
Elegant Queen Room
Stayed in Apr 2023
Business travelers
12 review
4.0/5
Very Good
Posted on Jun 2, 2023
I didn’t want to say it at first, but the stay was not bad. The key was that the front desk had no discernment at all. I called at almost 12 o’clock in the middle of the night to ask how the service was in their hotel. I was really drunk. Wouldn’t it be during the day if you wanted to come back for a return visit? He disturbed others' rest and said it was me who gave him the courage to call him.
Original TextTranslated by Google
Response from Property: [❤Heart-warming midnight snack service, laundry and drying❤] In the past, I left, and the willows lingered; now I come to think about it, and the rain and snow are falling; Dear guests: Hello! Thank you very much for your support and recognition of the hotel. Everything we do is to bring a different holiday experience to every guest. We are really touched to see your satisfaction and affirmation. We We will continue to work hard and be ready for you to come back at any time