Dali Songfengting Yunhaijing Bieyuan Reviews

Response from Property: Hello dear guest, thank you very much for staying at our Songfengting Yunhaijing Villa. We have always been committed to being a warm and cozy inn, and sincerely hope that every guest who stays here can feel the comfort and warmth of returning home. Therefore, we hope that our dear guests can spend a comfortable and pleasant time in their rooms even without leaving. Thank you for your positive feedback, and we will continue to work hard, never forget our original intention, and provide attentive service to every guest who stays.Finally, I wish you a happy life and all the best! Welcome to come again next time!

Response from Property: First of all, thank you for choosing Songfengting Yunhaijing Villa. We have a first-line sea view room with an unobstructed front line of sunset and front line sea view. It is the best place to experience the Dali sea view room. Songfengtingyun has always had the concept of being a B&B in our own mind. We treat all guests like friends and do our best to meet their requests. We hope that all guests can experience the true relaxation and comfort of travel here. . Welcome to come again next time, I wish you a happy life and all the best~

Response from Property: First of all, thank you very much for choosing our courtyard. Your good comments and continued stay are the greatest encouragement to us. Our original intention has always been to run a homestay with a sense of warmth, and we have been working hard to do it. We hope that every guest staying in the courtyard can feel the warmth and comfort of going home. Finally, I wish you a happy life and all the best.

Response from Property: Dear customer, thank you for choosing us. We are newly opened, and the facilities and equipment are relatively new. Hygiene is also a point we care about very much. We hope that every guest who comes to stay can feel the comfort and warmth of home, and we also hope that everyone can have a comfortable and relaxing stay after a day of play. Welcome to come again, all our staff and cats sincerely welcome you. Finally, I wish you a happy life and all the best.

Response from Property: Dear guests, thank you very much for staying in our Songfengting Yunhaijing Villa. We have been committed to being a warm inn. We sincerely hope that every guest who stays here can feel the comfort and warmth of home. To this end, the room is equipped with a bathtub, projector, smart toilet, and comfortable sofa. I hope that dear guests can spend a comfortable and pleasant time in the room even if they do not go out. Thank you for your praise. We will continue to work hard, keep our original aspirations in mind, and serve every guest who stays here seriously. Finally, I wish you a happy life and all the best! Welcome to come again next time!

Response from Property: Dear guest: First of all, thank you very much for choosing our Songfengtingyun·Haijing Villa on the occasion of the New Year. Secondly, I wish you a happy New Year and all the best in the new year. Then thank you for loving our store clerk: Maomao No. 1: Xianlian. I hope the lovely Hakimi can give you a little surprise outside of your trip. Our rooms are all first-line sea view rooms, with a 180-degree sea view and Cangshan Mountain and Erhai Lake. In winter, you can see the snow scenery of Cangshan Mountain. I am very happy to leave you with a wonderful travel memory. I hope everything goes well after you return to the normal line of life. We look forward to your visit again and we will still welcome you with enthusiasm. wish you a happy life.

Response from Property: Dear guests, thank you very much for staying in our Songfengting Yunhaijing Villa. We have been committed to being a warm inn. We sincerely hope that every guest who stays here can feel the comfort and warmth of home. To this end, the room is equipped with a bathtub, projector, smart toilet, and comfortable sofa. I hope that dear guests can spend a comfortable and pleasant time in the room even if they do not go out. Thank you for your praise. We will continue to work hard, keep our original aspirations in mind, and serve every guest who stays here seriously. Finally, I wish you a happy life and all the best! Welcome to come again next time!

Response from Property: Dear guests, thank you very much for staying in our Songfengting Yunhaijing Villa. We have been committed to being a warm inn. We sincerely hope that every guest who stays here can feel the comfort and warmth of home. To this end, the room is equipped with a bathtub, projector, smart toilet, and comfortable sofa. I hope that dear guests can spend a comfortable and pleasant time in the room even if they do not go out. Thank you for your praise. We will continue to work hard, keep our original aspirations in mind, and serve every guest who stays here seriously. Finally, I wish you a happy life and all the best! Welcome to come again next time!

Response from Property: Welcome to come back next time~ Kitty misses you too. Can't post photos hhh, can't take one right now. I wish you a smooth work and a happy life~ You are always welcome to come back.

Response from Property: First of all, I'm very sorry that I failed to satisfy you. ① Regarding your comment that our service attitude is not good, I will restore the scene of the day. You came to the store with three ladies and four boxes. The room was on the third floor. We helped you to carry all the boxes to the room. We received you and checked you in normally. You said you needed an extra bed. When I went to add a bed for you, you asked if the extra bed could be given to you. I said that there are regulations and the extra bed is 80 yuan. What do you think? I don't know if it was because I couldn't add a bed for you for free that caused your dissatisfaction. You asked if you could watch the sunrise. I said that this is for watching the sunset. If you want to watch the sunrise, you have to go to Haixi. You can watch the sunrise on the west line and the sunset on the east line. What do you think? Then you asked where the swing picture on Xiaohongshu was. I told you and told you roughly the consumption price. The other place was in a hotel. I told you that it seemed to have been demolished. During the process of adding a bed, you asked a lot of questions, and I answered them patiently and gave you suggestions. When I left, I also told you how to get to Shuanglang Ancient Town. When you left, you said that I would help you iron your clothes in the morning. I replied: We all have ironing machines. If you need them, you can go directly to the front desk to get them. I ironed them myself. Because the morning is the busiest time for the staff, they need to prepare breakfast and clean the house. I don't know if it is because I cannot help you iron your clothes that you are dissatisfied again. ② Regarding your claim that I urged you to check out before the time is up, our check-out time is 12 o'clock, and the first knock on the door is 12.30. You called me at 12:40 and said "come and help us carry the luggage". I replied that I would come right away and wait. You went downstairs to check out at about 1 o'clock. Guests checked in at 2 o'clock and need to check out and clean at 12 o'clock. You checked out nearly an hour late. The so-called urging you to check out before the time is up does not exist. ③ You mentioned the smell of formaldehyde. We opened in October last year. The walls and ceilings are made of micro-cement, and the furniture is made by me and brushed with environmentally friendly wood wax oil. May I ask where the formaldehyde smell you mentioned comes from? All inns need formaldehyde testing when they open. If the formaldehyde test fails, they cannot open. When we opened, the test was already qualified, not to mention that it failed more than three months later. In a responsible attitude, our staff took the formaldehyde detector to test again after receiving your evaluation. The test results meet the national formaldehyde content standards. We have test photos as evidence. What do you use as evidence? ④ There are many mosquitoes on the seaside. The lobby and corridor on the first floor are connected to the yard and are semi-enclosed, so there are mosquitoes in the lobby, front yard and corridor, but not in the room. The door gaps are blocked with sound insulation strips, the large floor-to-ceiling windows are closed, and a small window on the side has a mesh window. Where are the mosquitoes on the whole wall you mentioned? If it is in the room, you send me the picture and I will refund you immediately. Every guest will be told when checking in that there are many mosquitoes on the seaside and the doors and windows should be closed. You did not mention the problem of many mosquitoes in the room during your stay. If there were, you should have told me immediately at that time. Because I saw that you were not very willing to pay for the extra bed, I did not ask you when I left, in exchange for a bad review. We care but are not afraid of bad reviews, and we will not refund you money because of this bad review and ask you to delete this bad review. If there is a problem, we will work hard to rectify it. If it is a malicious bad review, we will not be afraid. Songfeng Tingyun has just opened, there will be shortcomings, but it has been rectifying and improving. I always remember that our original intention is to make a homestay with its own tone, so that guests can feel comfortable and warm as if they are at home. Songfeng Tingyun is still very small, so small that many guests who like us have not been able to stay, but Songfeng Tingyun is also very large, and it can accommodate many good memories of different guests. I hope that guests who want to book Songfeng Tingyun can feel our intentions through this comment and reply, and can also see our grievances and our determination to protect our original intention. I hope that Songfeng Tingyun can always be the beautiful frame in your travel. Finally, since it is not a malicious bad review, should the 80 yuan for the extra bed be paid? I wish you a smooth life and no unwarranted malice.

Response from Property: Dear guest: First of all, thank you for staying in our Songfengtingyun·Haijing Villa on the occasion of the New Year. Secondly, I wish you a happy life. I booked the room early during the Spring Festival. I am very sorry that I was not able to let you experience the sea view room. I look forward to your next visit and can give you a wonderful travel experience so that you can lie down and watch Cangshan Erhai Lake and the sunset. Our inn has always been committed to being a warm B&B. We hope that every guest can feel as comfortable and warm as returning home. We are honored that you recognize our service and our decoration design. We are also very grateful for your review, you are also very kind. Once again, I wish you all the best in your future life and all your wishes come true. I wish my sister a healthy and happy growth.

Response from Property: I know who you are, and the previous comment about the cat smell and the noise was about two rooms booked for 8.4 by one person. I called to cancel the subscription on the same day. I said that the store stipulated that if the cancellation on the same day exceeds 2 pm, there will be an extra charge. Sixty percent of the handling fee. You asked us to discuss it. I said it was okay to discuss it and just call me if you need to cancel the subscription. Later, I called and said that I would not cancel the subscription. I arrived at around 10:30 that night and received you. , I also told you where to go to eat, and then asked you to come back and rest early after eating. If you need to buy medicine the next day and can't find it, I will take you to buy it by bike. Then I thought that you had indeed broken your leg in Haixi, and I was afraid of the impact. I gave you two refrigerator magnets because of your travel mood. I hope that even if there is an accident during your trip, you can still be healed by some small warmth. After considering everything, the failure to cancel the room for free resulted in two bad reviews. Then regarding the two reasons for the negative reviews you wrote casually, please reply here. 1: You said there is a cat smell. The four cats in our house are all pet cats. As we all know, cats love to be clean and will lick their own hair. Because my cats are brought to the room to sleep at night and need to go to bed, so I use it every night. Use Pet No-Rinse Essence to wipe the whole body and face. I have a mysophobia and I shovel the cat litter box three or four times a day. After shoveling, I immediately spray the cat litter box with disinfectant spray. The spray is placed in a conspicuous place at the front desk. I don’t know if you saw it. Do you want it? I can understand the smell when there is cat poop, but I don’t quite understand you when you say the whole space smells like cat. 2 Regarding the noise, we wrote very clearly. The location is located on Huanhai Road. It is not recommended for light sleepers. The first-line sea views on the entire east line are all located on the side of the road. The double-layer hollow soundproof glass we used for the glass still cannot be completely isolated, so in The hotel introduction clearly states that it is not recommended for light sleepers. It's not that we can't have negative reviews, but we don't accept malicious negative reviews. We accept factual negative reviews and will actively work to rectify them. Thank you for this negative review, which makes me more concerned about cat hygiene. We will continue as always I will take good care of and serve every guest, never forget my original intention, and strive to make Songfengtingyun the ideal Songfengtingyun in my mind, and I will also work hard to let everyone see that Songfengtingyun is getting better and better. Finally, I wish you a happy life and all the best.

Response from Property: 親愛的客人您好，非常感謝您入住我們松風庭雲海景別院，我們一直致力於做一個有温度的客棧，衷心希望每一位入住的客人都能感受到如同歸家的舒適和温暖。為此，希望親愛的客人就算不出門，在房間也能度過舒適愜意的美好時光，感恩您的好評，我們會繼續努力，不忘初心，認真服務好每一位入住的客人。最後，祝您生活愉快，一切順利！歡迎您下次再來！

Response from Property: 親愛的客人看到您細緻温暖的評價，我們心裏像灑滿了洱海的陽光般明媚！❤️感謝您用心記下民宿每個美好角落——管家24小時在線的貼心服務、每日三次的深度保潔、現熬的雲南米線早餐，還有總愛蹭客人褲腳的貓咪小掌櫃🐾，能被您一一看見真是莫大的幸福。您提到的[具體建議]我們已列入升級清單！蒼山為屏，洱海作伴，我們始終相信旅途中最美的風景是人與人的温暖相遇。期待下次在春暖花開時，為您温好玫瑰茶，看着小掌櫃在您腳邊打滾撒嬌，一起等一場粉紫色的晚霞。✨山海有歸期，我們不説再見！ 松風庭雲工作人員和全體毛孩子敬上