Lenox Hotel

Lenox Hotel Reviews

Lenox Hotel

Rizal St, Dagupan, Pangasinan, 2400, PhilippinesView Hotel Details
Lenox Hotel
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Lenox Hotel Guest Reviews

3.9/5
Good
42 review
Verified reviews
Location4.0
Amenities3.8
Service3.9
Cleanliness3.9
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All reviews(42)
Positive reviews(10)
Reviews with photos/video(1)
Negative reviews(2)
louie aquino
Studio 2 Single Bed
Stayed in Jan 2025
Couples
1 review
3.2/5
Posted on Feb 2, 2025
My booking was somehow changed to a 2 single bed studio so my partner and i had to push the beds together. Netflix doesn’t work on the remote we were stuck with random cable networks. They fixed the hot water issue so that was great. I can hear the staff shouting around outside the our room. I think Bedbox Hotel would’ve been a better choice
Maureen PR
Studio 2 Single Bed
Stayed in Oct 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Jan 14, 2025
Hotel if good for solo business traveller they also have good breakfast.
Rhodora Lintot
Studio
Stayed in Jun 2024
Solo travelers
1 review
4.0/5
Very Good
Posted on Jul 22, 2024
During my recent stay, I was disappointed to find no breakfast buffet, but instead plated, the lobby no air-conditioning open, , the common restrooms were not lit and no bidets in the bathroom. Despite checking in late at night and requesting a brief extension, this was not accommodated, forcing me to check out before 9 AM. Additionally, I was required to provide a deposit of P 1500 even though I had fully paid in advance. This experience was far from satisfactory. 😢
Response from Property: Hi Rhodora, we are sorry to hear about your experience with your recent stay with us. All our room toilets are equipped with a bidet. Our standard check-out time is 12 noon. Room extension beyond our check-out time (12 noon) is subject to room availability upon request. In case the room occupancy is high, we won’t be able to accommodate late checkouts to give ample time to tidy the room for the next expected guest. A security deposit of 1500 is collected upon check-in to cover any room incidentals but this is refundable upon check-out when unconsumed. It is also indicated on their booking confirmation.For our breakfast service, we normally serve plated breakfast at the hotel but we’ll put this concern in the pipeline for future improvement of our hotel breakfast service.Thank you for your patience and we appreciate your feedback.We hope to welcome you again and to serve you better.
Carl Bryan
Family Suite
Stayed in Nov 2024
Family
1 review
4.5/5
Great
Posted on Jan 17, 2025
Smooth staying and Good!
Guest User
Studio 2 Single Bed
Stayed in Jan 2023
Travel with friends
1 review
4.2/5
Very Good
Posted on Mar 8, 2023
Rooms are surprisingly clean. except for the toilet bowl water which gives out a nasty smell when you flush. They must have been using recycled water but I hope they do something about the nasty odor. Food was very good and staff are overall friendly.
Response from Property: Hi ma'am/sir!Thank you for bringing these issues to our management's attention. Rest assured, we will address your concern properly. Thank you, and we look forward to serving you again.
ruro
Family Suite
Stayed in Jun 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jul 25, 2024
It's so beautiful
Original TextTranslated by Google
Response from Property: Hi Ruro!Thank you for taking the time to leave a review. We are glad you had a pleasant stay. We look forward to your next visit!
Guest User
Stayed in Sep 2023
Other
1.0/5
Posted on Oct 31, 2023
Don't try to book an event! bagal kumilos mga staff. Event coor nila robot! Walang kusa. Mabait lang pag hindi ka pa naka down ng payment. At worst, nag mamagic pagkain! Di mo alam bawas na mga serving nila! Puro corkage dito di naman maganda service! BAD SERVICE
Guest User
Stayed in Mar 2023
Other
3.0/5
Posted on Apr 25, 2023
Didn’t check-in. We only went for the karaoke 🎤 🎼🎶 Clean, nice size karaoke room for up to 14-15 people. Food was mediocre. Price? No idea. Our friend paid for it, not us. I think you can bring your own dessert, that’s what our friends did.
Guest User
Stayed in Dec 2022
Family
5.0/5
Outstanding
Posted on Jan 31, 2023
Always the hotel of choice every time I need a place to crash in and spend the night in Pangasinan. Have decided to write a review (again?) as I feel that Lenox is not given proper credit for what it serves and offers for travelers looking for a good stay and at an affordable rate. Hard to beat the clean rooms, comfortable beds, hot shower, and free breakfast at $50/night. Also, the only pet-friendly hotel in Dagupan, for a fee. Anything less in the area are rundown inns and motels. And anything more is just expensive.. Best hotel in Dagupan!
Guest User
Stayed in Dec 2022
Family
5.0/5
Outstanding
Posted on Jan 31, 2023
Staff was extremely accommodating, warm and attentive. Room, sheets, bathroom was clean and in-room food service was great! The building does look old, there’s only one small elevator, but I guess the staff more than makes up for it. They are responsive and very keen on making your stay comfortable!
Guest User
Stayed in Dec 2022
Other
1.0/5
Posted on Jan 31, 2023
I stayed here for two nights. The elevator was full of garbage, and the air conditioner was noisy. There were almost no windows, and on the second night, I couldn't sleep because my legs were bitten by mosquitoes or mites. The restaurant was too salty. I think it should be less than 5,000 yen per night.
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Guest User
Stayed in Dec 2022
Couples
4.0/5
Very Good
Posted on Jan 8, 2023
Central, very friendly welcome, parking, ideal with good value for money. Could have been great, except that the management should sleep there from time to time. Noisy corridors, terrible air conditioning, copious but cold breakfast, etc .... On the other hand, the Feliz restaurant is great.
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